# XML Schema Documentation

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## Table of Contents

- Schema Document Properties
- Global Definitions
  - Complex Type: AgentStatistics
  - Complex Type: CallCenterAgentAvailability
  - Complex Type: CallCenterAgentSettings
  - Complex Type: CallCenterAgentStatistics14sp9
  - Complex Type: CallCenterAgentThresholdProfileReplacementNotificationEmailList
  - Complex Type: CallCenterAgentUnavailableCodeStateModify
  - Complex Type: CallCenterQueueStatistics14sp9
  - Complex Type: CallCenterQueueThresholdReplacementNotificationEmailList
  - Complex Type: CallCenterReplacementSkilledAgents
  - Complex Type: CallCenterReportAbandonedCallThresholdReplacementList
  - Complex Type: CallCenterReportCurrentInterval
  - Complex Type: CallCenterReportDataTemplateInfo
  - Complex Type: CallCenterReportDataTemplateQueryFilterValueReplacementList
  - Complex Type: CallCenterReportInterval
  - Complex Type: CallCenterReportIntervalDates
  - Complex Type: CallCenterReportPastInterval
  - Complex Type: CallCenterReportReplacementEmailList
  - Complex Type: CallCenterReportSchedule
  - Complex Type: CallCenterReportScheduleRecurrence
  - Complex Type: CallCenterReportScheduleTime
  - Complex Type: CallCenterReportServiceLevelThresholdReplacementList
  - Complex Type: CallCenterRoutingPriorityOrder
  - Complex Type: CallCenterScheduledReportAgentSelection
  - Complex Type: CallCenterScheduledReportAgentSelectionAdminRead
  - Complex Type: CallCenterScheduledReportAgentSelectionRead
  - Complex Type: CallCenterScheduledReportCallCenterSelection
  - Complex Type: CallCenterScheduledReportCallCenterSelectionRead
  - Complex Type: CallCenterScheduledReportDNISSelection
  - Complex Type: CallCenterScheduledReportDNISSelectionRead
  - Complex Type: CallCenterScheduledReportServiceLevelInclusions
  - Complex Type: CallCenterScheduledReportServiceLevelInclusionsModify
  - Complex Type: CallCenterSkillAgentList
  - Complex Type: CallCenterStatisticsRange
  - Complex Type: CallDispositionCodeActivation
  - Complex Type: CallDispositionCodeWithLevel
  - Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileAddRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListResponse
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetRequest
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileGetResponse
  - Complex Type: EnterpriseCallCenterAgentThresholdProfileModifyRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeAddRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeDeleteRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListResponse
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetResponse
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeModifyRequest
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
  - Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeAddRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeDeleteRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetListRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetListResponse
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetResponse
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListResponse
  - Complex Type: EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest
  - Complex Type: EnterpriseCallCenterCallDispositionCodeModifyRequest
  - Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListRequest
  - Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListResponse
  - Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest
  - Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse
  - Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListRequest
  - Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingBrandingModifyRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingGetRequest19
  - Complex Type: EnterpriseCallCenterEnhancedReportingGetResponse19
  - Complex Type: EnterpriseCallCenterEnhancedReportingModifyRequest19
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse
  - Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest
  - Complex Type: EnterpriseCallCenterGetRequest17sp4
  - Complex Type: EnterpriseCallCenterGetResponse17sp4
  - Complex Type: EnterpriseCallCenterGetRoutingPolicyRequest
  - Complex Type: EnterpriseCallCenterGetRoutingPolicyResponse
  - Complex Type: EnterpriseCallCenterModifyRequest
  - Complex Type: EnterpriseCallCenterModifyRoutingPolicyRequest
  - Complex Type: EstimatedWaitMessageOptionsModify
  - Complex Type: EstimatedWaitMessageOptionsRead17sp4
  - Complex Type: GroupCallCenterAddAgentListRequest
  - Complex Type: GroupCallCenterAddDNISRequest
  - Complex Type: GroupCallCenterAddInstanceRequest19
  - Complex Type: GroupCallCenterAddSupervisorListRequest
  - Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetRequest
  - Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetResponse
  - Complex Type: GroupCallCenterAgentThresholdProfileAddAgentListRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileAddRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileDeleteAgentListRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileDeleteRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse
  - Complex Type: GroupCallCenterAgentThresholdProfileGetListRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileGetListResponse
  - Complex Type: GroupCallCenterAgentThresholdProfileGetRequest
  - Complex Type: GroupCallCenterAgentThresholdProfileGetResponse
  - Complex Type: GroupCallCenterAgentThresholdProfileModifyRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeAddRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeDeleteRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeGetListRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeGetListResponse
  - Complex Type: GroupCallCenterAgentUnavailableCodeGetRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeGetResponse
  - Complex Type: GroupCallCenterAgentUnavailableCodeModifyRequest
  - Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
  - Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
  - Complex Type: GroupCallCenterAgentUnavailableCodeSettingsModifyRequest
  - Complex Type: GroupCallCenterBouncedCallGetRequest17
  - Complex Type: GroupCallCenterBouncedCallGetResponse17
  - Complex Type: GroupCallCenterBouncedCallModifyRequest
  - Complex Type: GroupCallCenterCallDispositionCodeAddRequest
  - Complex Type: GroupCallCenterCallDispositionCodeDeleteRequest
  - Complex Type: GroupCallCenterCallDispositionCodeGetListRequest
  - Complex Type: GroupCallCenterCallDispositionCodeGetListResponse
  - Complex Type: GroupCallCenterCallDispositionCodeGetRequest
  - Complex Type: GroupCallCenterCallDispositionCodeGetResponse
  - Complex Type: GroupCallCenterCallDispositionCodeGetUsageListRequest
  - Complex Type: GroupCallCenterCallDispositionCodeGetUsageListResponse
  - Complex Type: GroupCallCenterCallDispositionCodeModifyActiveListRequest
  - Complex Type: GroupCallCenterCallDispositionCodeModifyRequest
  - Complex Type: GroupCallCenterComfortMessageBypassGetRequest20
  - Complex Type: GroupCallCenterComfortMessageBypassGetResponse20
  - Complex Type: GroupCallCenterComfortMessageBypassModifyRequest20
  - Complex Type: GroupCallCenterCurrentAndPastAgentGetListRequest
  - Complex Type: GroupCallCenterCurrentAndPastAgentGetListResponse
  - Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListRequest
  - Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListResponse
  - Complex Type: GroupCallCenterCurrentAndPastDNISGetListRequest
  - Complex Type: GroupCallCenterCurrentAndPastDNISGetListResponse
  - Complex Type: GroupCallCenterDeleteAgentListRequest
  - Complex Type: GroupCallCenterDeleteDNISRequest
  - Complex Type: GroupCallCenterDeleteInstanceRequest
  - Complex Type: GroupCallCenterDeleteSupervisorListRequest
  - Complex Type: GroupCallCenterDistinctiveRingingGetRequest
  - Complex Type: GroupCallCenterDistinctiveRingingGetResponse
  - Complex Type: GroupCallCenterDistinctiveRingingModifyRequest
  - Complex Type: GroupCallCenterEnhancedReportingBrandingGetRequest
  - Complex Type: GroupCallCenterEnhancedReportingBrandingGetResponse
  - Complex Type: GroupCallCenterEnhancedReportingBrandingModifyRequest
  - Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
  - Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
  - Complex Type: GroupCallCenterEnhancedReportingGetRequest19
  - Complex Type: GroupCallCenterEnhancedReportingGetResponse19
  - Complex Type: GroupCallCenterEnhancedReportingModifyRequest19
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateAddRequest
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateDeleteRequest
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListRequest
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListResponse
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetRequest
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetResponse
  - Complex Type: GroupCallCenterEnhancedReportingReportTemplateModifyRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportAddRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportDeleteRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListResponse
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetRequest
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetResponse
  - Complex Type: GroupCallCenterEnhancedReportingScheduledReportModifyRequest
  - Complex Type: GroupCallCenterForcedForwardingGetRequest20
  - Complex Type: GroupCallCenterForcedForwardingGetResponse20
  - Complex Type: GroupCallCenterForcedForwardingModifyRequest20
  - Complex Type: GroupCallCenterGetAgentListRequest
  - Complex Type: GroupCallCenterGetAgentListResponse
  - Complex Type: GroupCallCenterGetAnnouncementRequest20
  - Complex Type: GroupCallCenterGetAnnouncementResponse20
  - Complex Type: GroupCallCenterGetAvailableAgentListRequest
  - Complex Type: GroupCallCenterGetAvailableAgentListResponse
  - Complex Type: GroupCallCenterGetAvailableSupervisorListRequest
  - Complex Type: GroupCallCenterGetAvailableSupervisorListResponse
  - Complex Type: GroupCallCenterGetDistinctiveRingingRequest
  - Complex Type: GroupCallCenterGetDistinctiveRingingResponse
  - Complex Type: GroupCallCenterGetDNISAgentListRequest
  - Complex Type: GroupCallCenterGetDNISAgentListResponse
  - Complex Type: GroupCallCenterGetDNISAnnouncementRequest20
  - Complex Type: GroupCallCenterGetDNISAnnouncementResponse20
  - Complex Type: GroupCallCenterGetDNISListRequest
  - Complex Type: GroupCallCenterGetDNISListResponse
  - Complex Type: GroupCallCenterGetDNISRequest
  - Complex Type: GroupCallCenterGetDNISResponse
  - Complex Type: GroupCallCenterGetInstanceListRequest
  - Complex Type: GroupCallCenterGetInstanceListResponse
  - Complex Type: GroupCallCenterGetInstanceQueueStatusRequest
  - Complex Type: GroupCallCenterGetInstanceQueueStatusResponse
  - Complex Type: GroupCallCenterGetInstanceRequest19sp1
  - Complex Type: GroupCallCenterGetInstanceResponse19sp1
  - Complex Type: GroupCallCenterGetInstanceStatisticsReportingRequest17sp1
  - Complex Type: GroupCallCenterGetInstanceStatisticsReportingResponse17sp1
  - Complex Type: GroupCallCenterGetInstanceStatisticsRequest14sp9
  - Complex Type: GroupCallCenterGetInstanceStatisticsResponse14sp9
  - Complex Type: GroupCallCenterGetRequest17sp4
  - Complex Type: GroupCallCenterGetResponse17sp4
  - Complex Type: GroupCallCenterGetRoutingPolicyRequest
  - Complex Type: GroupCallCenterGetRoutingPolicyResponse
  - Complex Type: GroupCallCenterGetSupervisorListRequest16
  - Complex Type: GroupCallCenterGetSupervisorListResponse16
  - Complex Type: GroupCallCenterGetUnlicensedAgentListRequest
  - Complex Type: GroupCallCenterGetUnlicensedAgentListResponse
  - Complex Type: GroupCallCenterHolidayServiceGetRequest20
  - Complex Type: GroupCallCenterHolidayServiceGetResponse20
  - Complex Type: GroupCallCenterHolidayServiceModifyRequest20
  - Complex Type: GroupCallCenterModifyActiveInstanceListRequest
  - Complex Type: GroupCallCenterModifyAgentListRequest
  - Complex Type: GroupCallCenterModifyAnnouncementRequest20
  - Complex Type: GroupCallCenterModifyDistinctiveRingingRequest
  - Complex Type: GroupCallCenterModifyDNISAnnouncementRequest20
  - Complex Type: GroupCallCenterModifyDNISParametersRequest
  - Complex Type: GroupCallCenterModifyDNISRequest
  - Complex Type: GroupCallCenterModifyInstanceRequest19
  - Complex Type: GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1
  - Complex Type: GroupCallCenterModifyInstanceWeightedCallDistributionRequest
  - Complex Type: GroupCallCenterModifyRequest
  - Complex Type: GroupCallCenterModifyRoutingPolicyRequest
  - Complex Type: GroupCallCenterModifySupervisorListRequest16
  - Complex Type: GroupCallCenterNightServiceGetRequest20
  - Complex Type: GroupCallCenterNightServiceGetResponse20
  - Complex Type: GroupCallCenterNightServiceModifyRequest20
  - Complex Type: GroupCallCenterOverflowGetRequest20
  - Complex Type: GroupCallCenterOverflowGetResponse20
  - Complex Type: GroupCallCenterOverflowModifyRequest20
  - Complex Type: GroupCallCenterQueueCallDispositionCodeAddRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeDeleteRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeGetListRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeGetListResponse
  - Complex Type: GroupCallCenterQueueCallDispositionCodeGetRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeGetResponse
  - Complex Type: GroupCallCenterQueueCallDispositionCodeModifyRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetRequest
  - Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetResponse
  - Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest
  - Complex Type: GroupCallCenterQueueStatusNotificationGetRequest
  - Complex Type: GroupCallCenterQueueStatusNotificationGetResponse
  - Complex Type: GroupCallCenterQueueStatusNotificationModifyRequest
  - Complex Type: GroupCallCenterQueueThresholdsGetRequest
  - Complex Type: GroupCallCenterQueueThresholdsGetResponse
  - Complex Type: GroupCallCenterQueueThresholdsModifyRequest
  - Complex Type: GroupCallCenterStrandedCallGetRequest20
  - Complex Type: GroupCallCenterStrandedCallGetResponse20
  - Complex Type: GroupCallCenterStrandedCallModifyRequest20
  - Complex Type: GroupCallCenterStrandedCallUnavailableGetRequest20
  - Complex Type: GroupCallCenterStrandedCallUnavailableGetResponse20
  - Complex Type: GroupCallCenterStrandedCallUnavailableModifyRequest20
  - Complex Type: SystemCallCenterEnhancedReportingBrandingGetRequest
  - Complex Type: SystemCallCenterEnhancedReportingBrandingGetResponse
  - Complex Type: SystemCallCenterEnhancedReportingBrandingModifyRequest
  - Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListRequest
  - Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListResponse
  - Complex Type: SystemCallCenterEnhancedReportingGetRequest
  - Complex Type: SystemCallCenterEnhancedReportingGetResponse
  - Complex Type: SystemCallCenterEnhancedReportingModifyRequest
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateAddRequest
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateDeleteRequest
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListRequest
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListResponse
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetRequest
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetResponse
  - Complex Type: SystemCallCenterEnhancedReportingReportTemplateModifyRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListResponse
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
  - Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
  - Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse
  - Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest
  - Complex Type: SystemCallCenterGetRequest19
  - Complex Type: SystemCallCenterGetResponse19
  - Complex Type: SystemCallCenterModifyRequest
  - Complex Type: UserCallCenterAddSupervisedAgentListRequest
  - Complex Type: UserCallCenterAgentDetailsGetRequest
  - Complex Type: UserCallCenterAgentDetailsGetResponse
  - Complex Type: UserCallCenterAgentSignOutRequest
  - Complex Type: UserCallCenterAgentSignOutResponse
  - Complex Type: UserCallCenterCallDispositionCodeGetAvailableListRequest
  - Complex Type: UserCallCenterCallDispositionCodeGetAvailableListResponse
  - Complex Type: UserCallCenterDeleteSupervisedAgentListRequest
  - Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest
  - Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse
  - Complex Type: UserCallCenterEnhancedReportingScheduledReportDeleteRequest
  - Complex Type: UserCallCenterEnhancedReportingScheduledReportGetRequest
  - Complex Type: UserCallCenterEnhancedReportingScheduledReportGetResponse
  - Complex Type: UserCallCenterEnhancedReportingScheduledReportModifyRequest
  - Complex Type: UserCallCenterGetAgentSupervisorListRequest
  - Complex Type: UserCallCenterGetAgentSupervisorListResponse
  - Complex Type: UserCallCenterGetAvailableCallCenterListRequest
  - Complex Type: UserCallCenterGetAvailableCallCenterListResponse
  - Complex Type: UserCallCenterGetAvailableDNISListRequest
  - Complex Type: UserCallCenterGetAvailableDNISListResponse
  - Complex Type: UserCallCenterGetRequest19
  - Complex Type: UserCallCenterGetResponse19
  - Complex Type: UserCallCenterGetSupervisedAgentListRequest
  - Complex Type: UserCallCenterGetSupervisedAgentListResponse
  - Complex Type: UserCallCenterGetSupervisorCallCenterListRequest
  - Complex Type: UserCallCenterGetSupervisorCallCenterListResponse
  - Complex Type: UserCallCenterModifyCallCenterListRequest
  - Complex Type: UserCallCenterModifyRequest19
  - Complex Type: UserCallCenterModifySupervisedAgentListRequest
  - Simple Type: AgentACDState
  - Simple Type: AlertCallCenterCallOnHoldSeconds
  - Simple Type: BounceCallCenterCallOnHoldSeconds
  - Simple Type: CallCenterAgentThresholdAverageBusyInTimeSeconds
  - Simple Type: CallCenterAgentThresholdAverageBusyOutTimeSeconds
  - Simple Type: CallCenterAgentThresholdAverageWrapUpTimeSeconds
  - Simple Type: CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds
  - Simple Type: CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds
  - Simple Type: CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds
  - Simple Type: CallCenterAgentThresholdProfileDescription
  - Simple Type: CallCenterAgentUnavailableCodeDescription
  - Simple Type: CallCenterAnnouncementSelection
  - Simple Type: CallCenterComfortMessageBypassThresholdSeconds
  - Simple Type: CallCenterConsecutiveBouncedCallsToForceAgentUnavailable
  - Simple Type: CallCenterDaysAfterScheduledReportCompletion
  - Simple Type: CallCenterEmergencyCallCLIDPrefix
  - Simple Type: CallCenterEnhancedReportingBrandingChoice
  - Simple Type: CallCenterEnhancedReportingSystemBrandingChoice
  - Simple Type: CallCenterGuardTimerSeconds
  - Simple Type: CallCenterMaximumScheduledReportsPerInterval
  - Simple Type: CallCenterQueueDepthNotificationThreshold
  - Simple Type: CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds
  - Simple Type: CallCenterQueueThresholdAverageHandlingTimeSeconds
  - Simple Type: CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds
  - Simple Type: CallCenterQueueThresholdCurrentCallsInQueue
  - Simple Type: CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds
  - Simple Type: CallCenterReportAbadonedCallsInServiceLevel
  - Simple Type: CallCenterReportDataTemplateInputParameterOption
  - Simple Type: CallCenterReportDataTemplateName
  - Simple Type: CallCenterReportDateFormat
  - Simple Type: CallCenterReportFileFormat
  - Simple Type: CallCenterReportInputParameterOption
  - Simple Type: CallCenterReportIntervalNumber
  - Simple Type: CallCenterReportIntervalTimeUnit
  - Simple Type: CallCenterReportSamplingPeriod
  - Simple Type: CallCenterReportServerChoice19
  - Simple Type: CallCenterReportServiceLevelObjective
  - Simple Type: CallCenterReportTemplateAccessOption
  - Simple Type: CallCenterReportTemplateDescription
  - Simple Type: CallCenterReportThresholdSeconds
  - Simple Type: CallCenterReportTimeFormat
  - Simple Type: CallCenterReportType
  - Simple Type: CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds
  - Simple Type: CallCenterRoutingPolicy
  - Simple Type: CallCenterRoutingPriority
  - Simple Type: CallCenterRoutingType
  - Simple Type: CallCenterScheduledReportDescription
  - Simple Type: CallCenterScheduledReportSearchIntervalMinutes
  - Simple Type: CallCenterStatisticsCollectionPeriodMinutes
  - Simple Type: CallCenterStatisticsSamplingPeriodMinutes
  - Simple Type: CallCenterStatisticsSource17sp1
  - Simple Type: CallCenterStrandedCallProcessingAction
  - Simple Type: CallCenterStrandedCallUnavailableNumberOfAgents
  - Simple Type: CallCenterStrandedCallUnavailableProcessingAction
  - Simple Type: CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds
  - Simple Type: CallCenterTimeBetweenComfortMessagesSeconds
  - Simple Type: CallCenterType
  - Simple Type: CallCenterUniformCallDistributionPolicyScope
  - Simple Type: CallCenterWaitingTimeNotificationThresholdSeconds
  - Simple Type: CallDispositionCode
  - Simple Type: CallDispositionCodeDescription
  - Simple Type: CallDispositionCodeLevel
  - Simple Type: CallHandlingMinimumSamplingSize
  - Simple Type: CallHandlingSamplingPeriodMinutes
  - Simple Type: DNISPriority
  - Simple Type: DNISPromoteCallPrioritySeconds
  - Simple Type: EstimatedWaitMessageDefaultCallHandlingMinutes
  - Simple Type: EstimatedWaitMessageMaximumPositions
  - Simple Type: EstimatedWaitMessageMaximumWaitingMinutes
  - Simple Type: EstimatedWaitMessageOperatingMode
  - Simple Type: EstimatedWaitMessageTimeBetweenUpdatesSeconds

- Legend

- Glossary

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## Schema Document Properties

Target Namespace | None
Element and Attribute Namespaces | Global element and attribute declarations belong to this schema's target namespace. By default, local element declarations belong to this schema's target namespace. By default, local attribute declarations belong to this schema's target namespace.
Schema Composition | This schema imports schema(s) from the following namespace(s): C (at ../OCISchemaBASE.xsd) This schema includes components from the following schema document(s): ../OCISchemaDataTypes.xsd ../OCISchemaSearchCriteria.xsd

### Declared Namespaces

Prefix | Namespace
--- | ---
Default namespace |
xml | http://www.w3.org/XML/1998/namespace
xs | http://www.w3.org/2001/XMLSchema
core | C

Schema Component Representation
<xs:schema attributeFormDefault="qualified" elementFormDefault="qualified">
<xs:import namespace="C" schemaLocation="../OCISchemaBASE.xsd"/>
<xs:include schemaLocation="../OCISchemaDataTypes.xsd"/>
<xs:include schemaLocation="../OCISchemaSearchCriteria.xsd"/>
...
</xs:schema>
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## Global Definitions

### Complex Type: AgentStatistics

Parent type: | None
Sub-types: | None

Name | AgentStatistics
Abstract | no
Documentation | Contains Call Center Agent statistics for a given time frame.

XML Instance Representation
<...>
<numberOfCallsHandled> xs:int </numberOfCallsHandled> [1]
<numberOfCallsUnanswered> xs:int </numberOfCallsUnanswered> [1]
<averageCallSeconds> xs:int </averageCallSeconds> [1]
<totalTalkSeconds> xs:int </totalTalkSeconds> [1]
<totalStaffedSeconds> xs:int </totalStaffedSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="AgentStatistics">
<xs:sequence>
<xs:element name="numberOfCallsHandled" type=" xs:int "/>
<xs:element name="numberOfCallsUnanswered" type=" xs:int "/>
<xs:element name="averageCallSeconds" type=" xs:int "/>
<xs:element name="totalTalkSeconds" type=" xs:int "/>
<xs:element name="totalStaffedSeconds" type=" xs:int "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterAgentAvailability

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | CallCenterAgentAvailability
Abstract | no
Documentation | Specifies an agent's login state (availability) for a particular Call Center.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<available> xs:boolean </available> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentAvailability">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="available" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: CallCenterAgentSettings

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | CallCenterAgentSettings
Abstract | no
Documentation | Specifies an agent's settings for a particular Call Center. The skillLevel only applies to Premium agents.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<available> xs:boolean </available> [0..1]
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentSettings">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="available" type=" xs:boolean " minOccurs="0"/>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: CallCenterAgentStatistics14sp9

Parent type: | None
Sub-types: | None

Name | CallCenterAgentStatistics14sp9
Abstract | no
Documentation | Contains Call Center statistics for a specified agent.

XML Instance Representation
<...>
<agentUserId> UserId </agentUserId> [1]
<agentDisplayNames> UserDisplayNames </agentDisplayNames> [1]
<available> xs:boolean </available> [1]
<statistics> AgentStatistics </statistics> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentStatistics14sp9">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="agentDisplayNames" type=" UserDisplayNames "/>
<xs:element name="available" type=" xs:boolean "/>
<xs:element name="statistics" type=" AgentStatistics "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterAgentThresholdProfileReplacementNotificationEmailList

Parent type: | None
Sub-types: | None

Name | CallCenterAgentThresholdProfileReplacementNotificationEmailList
Abstract | no
Documentation | List of email addresses to which the Agent Threshold Profile email is sent. The list replaces a previously configured list.

XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..8]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentThresholdProfileReplacementNotificationEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="8"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterAgentUnavailableCodeStateModify

Parent type: | None
Sub-types: | None

Name | CallCenterAgentUnavailableCodeStateModify
Abstract | no
Documentation | Contains a Call Center Agent Unavailable Code and its active state

XML Instance Representation
<...>
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterAgentUnavailableCodeStateModify">
<xs:sequence>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterQueueStatistics14sp9

Parent type: | None
Sub-types: | None

Name | CallCenterQueueStatistics14sp9
Abstract | no
Documentation | Contains Call Center Queue statistics.

XML Instance Representation
<...>
<numberOfBusyOverflows> xs:int </numberOfBusyOverflows> [1]
<numberOfCallsAnswered> xs:int </numberOfCallsAnswered> [1]
<numberOfCallsAbandoned> xs:int </numberOfCallsAbandoned> [1]
<numberOfCallsTransferred> xs:int </numberOfCallsTransferred> [1]
<numberOfCallsTimedout> xs:int </numberOfCallsTimedout> [1]
<averageNumberOfAgentsTalking> xs:decimal </averageNumberOfAgentsTalking> [1]
<averageNumberOfAgentsStaffed> xs:decimal </averageNumberOfAgentsStaffed> [1]
<averageWaitSeconds> xs:int </averageWaitSeconds> [1]
<averageAbandonmentSeconds> xs:int </averageAbandonmentSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterQueueStatistics14sp9">
<xs:sequence>
<xs:element name="numberOfBusyOverflows" type=" xs:int "/>
<xs:element name="numberOfCallsAnswered" type=" xs:int "/>
<xs:element name="numberOfCallsAbandoned" type=" xs:int "/>
<xs:element name="numberOfCallsTransferred" type=" xs:int "/>
<xs:element name="numberOfCallsTimedout" type=" xs:int "/>
<xs:element name="averageNumberOfAgentsTalking" type=" xs:decimal "/>
<xs:element name="averageNumberOfAgentsStaffed" type=" xs:decimal "/>
<xs:element name="averageWaitSeconds" type=" xs:int "/>
<xs:element name="averageAbandonmentSeconds" type=" xs:int "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterQueueThresholdReplacementNotificationEmailList

Parent type: | None
Sub-types: | None

Name | CallCenterQueueThresholdReplacementNotificationEmailList
Abstract | no
Documentation | List of email addresses to which the Call Center Queue Threshold email is sent. The list replaces a previously configured list.

XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..8]
</...>
Schema Component Representation
<xs:complexType name="CallCenterQueueThresholdReplacementNotificationEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="8"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReplacementSkilledAgents

Parent type: | None
Sub-types: | None

Name | CallCenterReplacementSkilledAgents
Abstract | no
Documentation | A list of agents grouped by skill levels.

XML Instance Representation
<...>
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [1]
<agents> ReplacementUserIdList </agents> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReplacementSkilledAgents">
<xs:sequence>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel "/>
<xs:element name="agents" type=" ReplacementUserIdList " nillable="true"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportAbandonedCallThresholdReplacementList

Parent type: | None
Sub-types: | None

Name | CallCenterReportAbandonedCallThresholdReplacementList
Abstract | no
Documentation | A list of call center reporting abandoned call threshold seconds that replaces a previously configured list.

XML Instance Representation
<...>
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [1..4]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportAbandonedCallThresholdReplacementList">
<xs:sequence>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="1" maxOccurs="4"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportCurrentInterval

Parent type: | None
Sub-types: | None

Name | CallCenterReportCurrentInterval
Abstract | no
Documentation | The call center enhanced reporting report current interval, for example, current week.

XML Instance Representation
<...>
<timeUnit> CallCenterReportIntervalTimeUnit </timeUnit> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportCurrentInterval">
<xs:sequence>
<xs:element name="timeUnit" type=" CallCenterReportIntervalTimeUnit "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportDataTemplateInfo

Parent type: | None
Sub-types: | None

Name | CallCenterReportDataTemplateInfo
Abstract | no
Documentation | Call center reporting data template info.

XML Instance Representation
<...>
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<reportType> CallCenterReportType </reportType> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [1]
<isAgentParamRequired> CallCenterReportDataTemplateInputParameterOption </isAgentParamRequired> [1]
<isCallCenterParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCenterParamRequired> [1]
<isCallCenterDnisParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCenterDnisParamRequired> [1]
<isSamplingPeriodParamRequired> CallCenterReportDataTemplateInputParameterOption </isSamplingPeriodParamRequired> [1]
<isCallCompletionThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isCallCompletionThresholdParamRequired> [1]
<isShortDurationThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isShortDurationThresholdParamRequired> [1]
<isServiceLevelThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelThresholdParamRequired> [1]
<isServiceLevelInclusionsParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelInclusionsParamRequired> [1]
<isServiceLevelObjectiveThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isServiceLevelObjectiveThresholdParamRequired> [1]
<isAbandonedCallThresholdParamRequired> CallCenterReportDataTemplateInputParameterOption </isAbandonedCallThresholdParamRequired> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportDataTemplateInfo">
<xs:sequence>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="reportType" type=" CallCenterReportType "/>
<xs:element name="isRealtimeReport" type=" xs:boolean "/>
<xs:element name="isAgentParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCenterParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCenterDnisParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isSamplingPeriodParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isCallCompletionThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isShortDurationThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelInclusionsParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isServiceLevelObjectiveThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
<xs:element name="isAbandonedCallThresholdParamRequired" type=" CallCenterReportDataTemplateInputParameterOption "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportDataTemplateQueryFilterValueReplacementList

Parent type: | None
Sub-types: | None

Name | CallCenterReportDataTemplateQueryFilterValueReplacementList
Abstract | no
Documentation | A list of call center reporting data template query filter values that replaces a previously configured list. By convention, an element of this type may be set nill to clear the list.

XML Instance Representation
<...>
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [1..5]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportDataTemplateQueryFilterValueReplacementList">
<xs:sequence>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="1" maxOccurs="5"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportInterval

Parent type: | None
Sub-types: | None

Name | CallCenterReportInterval
Abstract | no
Documentation | Report interval for call center enhanced reporting scheduled reports.

XML Instance Representation
<...>
Start Choice [1]
<dates> CallCenterReportIntervalDates </dates> [1]
<current> CallCenterReportCurrentInterval </current> [1]
<past> CallCenterReportPastInterval </past> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportInterval">
<xs:choice>
<xs:element name="dates" type=" CallCenterReportIntervalDates "/>
<xs:element name="current" type=" CallCenterReportCurrentInterval "/>
<xs:element name="past" type=" CallCenterReportPastInterval "/>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterReportIntervalDates

Parent type: | None
Sub-types: | None

Name | CallCenterReportIntervalDates
Abstract | no
Documentation | The call center enhanced reporting report interval, using dates.

XML Instance Representation
<...>
<startDate> xs:date </startDate> [1]
<startTime> HourMinute </startTime> [1]
<endDate> xs:date </endDate> [1]
<endTime> HourMinute </endTime> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportIntervalDates">
<xs:sequence>
<xs:element name="startDate" type=" xs:date "/>
<xs:element name="startTime" type=" HourMinute "/>
<xs:element name="endDate" type=" xs:date "/>
<xs:element name="endTime" type=" HourMinute "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportPastInterval

Parent type: | None
Sub-types: | None

Name | CallCenterReportPastInterval
Abstract | no
Documentation | The call center enhanced reporting report past interval, for example, last 24 month.

XML Instance Representation
<...>
<number> CallCenterReportIntervalNumber </number> [1]
<timeUnit> CallCenterReportIntervalTimeUnit </timeUnit> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportPastInterval">
<xs:sequence>
<xs:element name="number" type=" CallCenterReportIntervalNumber "/>
<xs:element name="timeUnit" type=" CallCenterReportIntervalTimeUnit "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportReplacementEmailList

Parent type: | None
Sub-types: | None

Name | CallCenterReportReplacementEmailList
Abstract | no
Documentation | A list of call center reporting email addresses that replaces a previously configured list.

XML Instance Representation
<...>
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportReplacementEmailList">
<xs:sequence>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportSchedule

Parent type: | None
Sub-types: | None

Name | CallCenterReportSchedule
Abstract | no
Documentation | A schedule for call center enhanced reporting scheduled report. It can either be a fixed time schedule or recurring schedule

XML Instance Representation
<...>
Start Choice [1]
<scheduleTime> CallCenterReportScheduleTime </scheduleTime> [1]
<recurrence> CallCenterReportScheduleRecurrence </recurrence> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportSchedule">
<xs:choice>
<xs:element name="scheduleTime" type=" CallCenterReportScheduleTime "/>
<xs:element name="recurrence" type=" CallCenterReportScheduleRecurrence "/>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterReportScheduleRecurrence

Parent type: | None
Sub-types: | None

Name | CallCenterReportScheduleRecurrence
Abstract | no
Documentation | A recurring schedule for call center enhanced reporting scheduled report.

XML Instance Representation
<...>
<timeZone> TimeZone </timeZone> [1]
<startDate> xs:date </startDate> [1]
<scheduleTime> HourMinute </scheduleTime> [1]
<recurrence> Recurrence </recurrence> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportScheduleRecurrence">
<xs:sequence>
<xs:element name="timeZone" type=" TimeZone "/>
<xs:element name="startDate" type=" xs:date "/>
<xs:element name="scheduleTime" type=" HourMinute "/>
<xs:element name="recurrence" type=" Recurrence "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportScheduleTime

Parent type: | None
Sub-types: | None

Name | CallCenterReportScheduleTime
Abstract | no
Documentation | A scheduled time for call center enhanced reporting scheduled report.

XML Instance Representation
<...>
<timeZone> TimeZone </timeZone> [1]
<scheduleDate> xs:date </scheduleDate> [1]
<scheduleTime> HourMinute </scheduleTime> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportScheduleTime">
<xs:sequence>
<xs:element name="timeZone" type=" TimeZone "/>
<xs:element name="scheduleDate" type=" xs:date "/>
<xs:element name="scheduleTime" type=" HourMinute "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterReportServiceLevelThresholdReplacementList

Parent type: | None
Sub-types: | None

Name | CallCenterReportServiceLevelThresholdReplacementList
Abstract | no
Documentation | A list of call center reporting service level threshold seconds that replaces a previously configured list.

XML Instance Representation
<...>
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [1..5]
</...>
Schema Component Representation
<xs:complexType name="CallCenterReportServiceLevelThresholdReplacementList">
<xs:sequence>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="1" maxOccurs="5"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterRoutingPriorityOrder

Parent type: | None
Sub-types: | None

Name | CallCenterRoutingPriorityOrder
Abstract | no
Documentation | Call center routing order

XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
<priority> CallCenterRoutingPriority </priority> [1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterRoutingPriorityOrder">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="priority" type=" CallCenterRoutingPriority "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportAgentSelection

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportAgentSelection
Abstract | no
Documentation | Either all agents or list of agents.

XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<agentUserId> UserId </agentUserId> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelection">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportAgentSelectionAdminRead

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportAgentSelectionAdminRead
Abstract | no
Documentation | Either all agents or 2 list of agents: one for current and one for past (deleted) agents. This is used when an admin reads a Scheduled Report. Each agent table has the following column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".

XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<currentAgentTable> core:OCITable </currentAgentTable> [1]
<pastAgentTable> core:OCITable </pastAgentTable> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelectionAdminRead">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentAgentTable" type=" core:OCITable "/>
<xs:element name="pastAgentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportAgentSelectionRead

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportAgentSelectionRead
Abstract | no
Documentation | Either all agents or list of agents. The agent table has the following column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name" and "Hiragana First Name".

XML Instance Representation
<...>
Start Choice [1]
<allAgent> true </allAgent> [1]
<agentTable> core:OCITable </agentTable> [1]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportAgentSelectionRead">
<xs:choice>
<xs:element name="allAgent" type=" xs:boolean " fixed="true"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportCallCenterSelection

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportCallCenterSelection
Abstract | no
Documentation | Either all call centers or list of call centers.

XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<serviceUserId> UserId </serviceUserId> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportCallCenterSelection">
<xs:choice>
<xs:element name="allCallCenter" type=" xs:boolean " fixed="true"/>
<xs:element name="serviceUserId" type=" UserId " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportCallCenterSelectionRead

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportCallCenterSelectionRead
Abstract | no
Documentation | User for admin read. Either all call centers or 2 lists of call centers: one for current and one for deleted call centers.

XML Instance Representation
<...>
Start Choice [1]
<allCallCenter> true </allCallCenter> [1]
<currentUserId> UserId </currentUserId> [0..100]
<pastUserId> UserId </pastUserId> [0..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportCallCenterSelectionRead">
<xs:choice>
<xs:element name="allCallCenter" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentUserId" type=" UserId " minOccurs="0" maxOccurs="100"/>
<xs:element name="pastUserId" type=" UserId " minOccurs="0" maxOccurs="100"/>
</xs:sequence>
</xs:choice>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportDNISSelection

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportDNISSelection
Abstract | no
Documentation | Either all DNIS under the specified Call Center or list of DNIS.

XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
<name> DNISName </name> [1..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportDNISSelection">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="allDNIS" type=" xs:boolean " fixed="true"/>
<xs:element name="name" type=" DNISName " minOccurs="1" maxOccurs="100"/>
</xs:choice>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportDNISSelectionRead

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportDNISSelectionRead
Abstract | no
Documentation | Either all DNIS under the specified Call Center or 2 lists of DNIS, one for current one for past (deleted).

XML Instance Representation
<...>
<serviceUserId> UserId </serviceUserId> [1]
<deleted> true </deleted> [0..1]
Start Choice [1]
<allDNIS> true </allDNIS> [1]
<currentName> DNISName </currentName> [0..100]
<pastName> DNISName </pastName> [0..100]
End Choice
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportDNISSelectionRead">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="deleted" type=" xs:boolean " fixed="true" minOccurs="0"/>
<xs:choice>
<xs:element name="allDNIS" type=" xs:boolean " fixed="true"/>
<xs:sequence>
<xs:element name="currentName" type=" DNISName " minOccurs="0" maxOccurs="100"/>
<xs:element name="pastName" type=" DNISName " minOccurs="0" maxOccurs="100"/>
</xs:sequence>
</xs:choice>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportServiceLevelInclusions

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportServiceLevelInclusions
Abstract | no
Documentation | The call center enhanced reporting scheduled report inclusions related to the Service Level thresholds

XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel> xs:boolean </includeOverflowTimeTransferedInServiceLevel> [1]
<includeOtherTransfersInServiceLevel> xs:boolean </includeOtherTransfersInServiceLevel> [1]
<abandonedCallsInServiceLevel> CallCenterReportAbadonedCallsInServiceLevel </abandonedCallsInServiceLevel> [1]
<abandonedCallIntervalSeconds> CallCenterReportThresholdSeconds </abandonedCallIntervalSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportServiceLevelInclusions">
<xs:sequence>
<xs:element name="includeOverflowTimeTransferedInServiceLevel" type=" xs:boolean "/>
<xs:element name="includeOtherTransfersInServiceLevel" type=" xs:boolean "/>
<xs:element name="abandonedCallsInServiceLevel" type=" CallCenterReportAbadonedCallsInServiceLevel "/>
<xs:element name="abandonedCallIntervalSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterScheduledReportServiceLevelInclusionsModify

Parent type: | None
Sub-types: | None

Name | CallCenterScheduledReportServiceLevelInclusionsModify
Abstract | no
Documentation | The call center enhanced reporting scheduled report modified inclusions related to the Service Level thresholds

XML Instance Representation
<...>
<includeOverflowTimeTransferedInServiceLevel> xs:boolean </includeOverflowTimeTransferedInServiceLevel> [0..1]
<includeOtherTransfersInServiceLevel> xs:boolean </includeOtherTransfersInServiceLevel> [0..1]
<abandonedCallsInServiceLevel> CallCenterReportAbadonedCallsInServiceLevel </abandonedCallsInServiceLevel> [0..1]
<abandonedCallIntervalSeconds> CallCenterReportThresholdSeconds </abandonedCallIntervalSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterScheduledReportServiceLevelInclusionsModify">
<xs:sequence>
<xs:element name="includeOverflowTimeTransferedInServiceLevel" type=" xs:boolean " minOccurs="0"/>
<xs:element name="includeOtherTransfersInServiceLevel" type=" xs:boolean " minOccurs="0"/>
<xs:element name="abandonedCallsInServiceLevel" type=" CallCenterReportAbadonedCallsInServiceLevel " minOccurs="0"/>
<xs:element name="abandonedCallIntervalSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterSkillAgentList

Parent type: | None
Sub-types: | None

Name | CallCenterSkillAgentList
Abstract | no
Documentation | A list of agents for a particular skill Level.

XML Instance Representation
<...>
<skillLevel> CallCenterAgentSkillLevel </skillLevel> [1]
<agent> UserId </agent> [0..*]
</...>
Schema Component Representation
<xs:complexType name="CallCenterSkillAgentList">
<xs:sequence>
<xs:element name="skillLevel" type=" CallCenterAgentSkillLevel "/>
<xs:element name="agent" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallCenterStatisticsRange

Parent type: | None
Sub-types: | None

Name | CallCenterStatisticsRange
Abstract | no
Documentation | Statistics Range

XML Instance Representation
<...>
<start> xs:dateTime </start> [1]
<end> xs:dateTime </end> [0..1]
</...>
Schema Component Representation
<xs:complexType name="CallCenterStatisticsRange">
<xs:sequence>
<xs:element name="start" type=" xs:dateTime "/>
<xs:element name="end" type=" xs:dateTime " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallDispositionCodeActivation

Parent type: | None
Sub-types: | None

Name | CallDispositionCodeActivation
Abstract | no
Documentation | Contains a Call Center Call Disposition Code and its active state

XML Instance Representation
<...>
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
</...>
Schema Component Representation
<xs:complexType name="CallDispositionCodeActivation">
<xs:sequence>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: CallDispositionCodeWithLevel

Parent type: | None
Sub-types: | None

Name | CallDispositionCodeWithLevel
Abstract | no
Documentation | Contains a Call Center Call Disposition Code and its Level

XML Instance Representation
<...>
<code> CallDispositionCode </code> [1]
<level> CallDispositionCodeLevel </level> [1]
</...>
Schema Component Representation
<xs:complexType name="CallDispositionCodeWithLevel">
<xs:sequence>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="level" type=" CallDispositionCodeLevel "/>
</xs:sequence>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest
Abstract | no
Documentation | Gets an existing default Call Center Agent Threshold Profile in an Enterprise. If includeAgentsTable is set to true, a table with the list of agents assigned to the profile is included in the response. The search criteria is used to filter the list of agents to be included in the table. The response is either a EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<includeAgentsTable> xs:boolean </includeAgentsTable> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="includeAgentsTable" type=" xs:boolean "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest. The agent table contains the agents assigned to the profile and has column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest
Abstract | no
Documentation | Add agent(s) to a Agent Threshold Profile. When an agent is assigned (added) to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileAddRequest
Abstract | no
Documentation | Add a new Call Center Agent Threshold Profile in an Enterprise. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentUserId> UserId </agentUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract | no
Documentation | Delete agent(s) from a Agent Threshold Profile. Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileDeleteRequest
Abstract | no
Documentation | Deletes an existing Call Center Agent Threshold Profile in an Enterprise. The default profile cannot be deleted. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract | no
Documentation | Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise. An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent and the agent is not yet assigned to the profile. The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName. When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name. The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<excludeAgentsAssignedToProfileName> CallCenterAgentThresholdProfileName </excludeAgentsAssignedToProfileName> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaAgentThresholdProfile> SearchCriteriaAgentThresholdProfile </searchCriteriaAgentThresholdProfile> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="excludeAgentsAssignedToProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaAgentThresholdProfile" type=" SearchCriteriaAgentThresholdProfile " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetListRequest
Abstract | no
Documentation | Get the list of Call Center Agent Threshold Profiles in the Enterprise. The response is either EnterpriseCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest. Contains a table with all the Call Center Agent Threshold Profiles in the Enterprise. The column headings are: "Default", "Name", "Description".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profilesTable> core:OCITable </profilesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profilesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetRequest
Abstract | no
Documentation | Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise. The response is either a EnterpriseCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileGetResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest. The agentTable contains the agents assigned to the profile and has the column headings: "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentThresholdProfileModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentThresholdProfileModifyRequest
Abstract | no
Documentation | Modifies an existing Call Center Agent Threshold Profile in the Enterprise. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<newProfileName> CallCenterAgentThresholdProfileName </newProfileName> [0..1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterAgentThresholdProfileReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentThresholdProfileModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="newProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterAgentThresholdProfileReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeAddRequest
Abstract | no
Documentation | Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isActive> xs:boolean </isActive> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeDeleteRequest
Abstract | no
Documentation | Delete a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeGetListRequest
Abstract | no
Documentation | Get the list of Call Center Agent Unavailable Codes. The response is either EnterpriseCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> core:OCITable </unavailableCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="unavailableCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeGetRequest
Abstract | no
Documentation | Get a Call Center Agent Unavailable Code. The response is either EnterpriseCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeGetResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeModifyRequest
Abstract | no
Documentation | Modify a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract | no
Documentation | Request the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either an EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract | no
Documentation | Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract | no
Documentation | Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
<codeStateList> CallCenterAgentUnavailableCodeStateModify </codeStateList> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="codeStateList" type=" CallCenterAgentUnavailableCodeStateModify " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeAddRequest
Abstract | no
Documentation | Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeDeleteRequest
Abstract | no
Documentation | Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetListRequest
Abstract | no
Documentation | Get the list of Call Center Call Disposition Codes. The response is either EnterpriseCallCenterCallDispositionCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetRequest
Abstract | no
Documentation | Get a Call Center Call Disposition Code. The response is either EnterpriseCallCenterCallDispositionCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCallDispositionCodeGetRequest

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetUsageListRequest
Abstract | no
Documentation | Get the list of Call Centers and Route Points using the specified disposition code. The response is either EnterpriseCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeGetUsageListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeGetUsageListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest. The Type column contains either "Call Center" or "Route Point". Contains a table with column headings: "Group Id", "Id", "Name" and "Type".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeGetUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest
Abstract | no
Documentation | Request to set the active status of Call Center Call Disposition Codes. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCallDispositionCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCallDispositionCodeModifyRequest
Abstract | no
Documentation | Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastAgentGetListRequest
Abstract | no
Documentation | Request to all the current and past agents in the enterprise. The searchCriteriaExactUserGroup does not apply to past agents. The response is either EnterpriseCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastAgentGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastAgentGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastAgentGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
<deletedAgentUserTable> core:OCITable </deletedAgentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastAgentGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
<xs:element name="deletedAgentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest
Abstract | no
Documentation | Request to get all the current and past call centers for the enterprise. The searchCriteriaExactUserGroup does not apply to past call centers. The response is either EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isPremiumOnly> xs:boolean </isPremiumOnly> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaCallCenterName> SearchCriteriaCallCenterName </searchCriteriaCallCenterName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isPremiumOnly" type=" xs:boolean " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterName" type=" SearchCriteriaCallCenterName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [0..*]
<deletedServiceUserId> UserId </deletedServiceUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedServiceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastDNISGetListRequest
Abstract | no
Documentation | Request to get all the past and current DNIS for the Call Center for the enterprise. The response is either EnterpriseCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastDNISGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterCurrentAndPastDNISGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterCurrentAndPastDNISGetListResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> DNISName </name> [0..*]
<deletedName> DNISName </deletedName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterCurrentAndPastDNISGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="name" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedName" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingBrandingGetRequest
Abstract | no
Documentation | Request to get the enterprise branding information. The response is either EnterpriseCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingBrandingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingBrandingGetResponse
Abstract | no
Documentation | Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [1]
<brandingFileDescription> FileDescription </brandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice "/>
<xs:element name="brandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingBrandingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingBrandingModifyRequest
Abstract | no
Documentation | Request to modify the enterprise branding configuration. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [0..1]
<brandingFile> LabeledFileResource </brandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice " minOccurs="0"/>
<xs:element name="brandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract | no
Documentation | Request to get all enabled call center report template for an enterprise. The response is either an EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest. Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report", "Is Sampling Period Required", "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter", "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", "Abandoned Call Threshold Parameter Number" and "Scope". The possible values for "Level" are "System" and "Enterprise". The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and "Is Sampling Period Required" are "true" and "false". The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter" and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply". The possible values for "Scope" are "Supervisor Only" and "Supervisor and Agent".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingGetRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingGetRequest19
Abstract | no
Documentation | Request to get an enterprise level call center enhanced reporting setting. The response is either an EnterpriseCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingGetResponse19

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingGetResponse19
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingModifyRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingModifyRequest19
Abstract | no
Documentation | Request to modify enterprise level call center enhanced reporting settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest
Abstract | no
Documentation | Request to add an Enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract | no
Documentation | Request to delete an enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract | no
Documentation | Request to get enterprise level call center report template list. The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Type" and "Enabled".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest
Abstract | no
Documentation | Request to get an enterprise level call center report template. The response is either an EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract | no
Documentation | Request to modify an enterprise level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValueReplacementList </filterValue> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest
Abstract | no
Documentation | Request to add an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
<agent> CallCenterScheduledReportAgentSelection </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract | no
Documentation | Request to delete an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract | no
Documentation | Request to get a list of active enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract | no
Documentation | Request to get a list of completed enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract | no
Documentation | Request to get a list of enterprise level call center reporting scheduled reports. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Level" are "System" and "Enterprise".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract | no
Documentation | Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template. The response is either a EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and "Is Active". The "Created By" can be either "Administrator" or user id if created by supervisor.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest
Abstract | no
Documentation | Request to get an enterprise level call center reporting scheduled report. The response is either an EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
<agent> CallCenterScheduledReportAgentSelectionAdminRead </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelectionRead </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelectionRead </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionAdminRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelectionRead "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelectionRead "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract | no
Documentation | Request to modify an enterprise level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
<agent> CallCenterScheduledReportAgentSelection </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterGetRequest17sp4

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterGetRequest17sp4
Abstract | no
Documentation | Request the enterprise level data associated with Call Center. The response is either an EnterpriseCallCenterGetResponse17sp4 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterGetResponse17sp4

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterGetResponse17sp4
Abstract | no
Documentation | Response to EnterpriseCallCenterGetRequest17sp4.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterGetRoutingPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterGetRoutingPolicyRequest
Abstract | no
Documentation | Request the enterprise call center routing policy. The response is either an EnterpriseCallCenterGetRoutingPolicyResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterGetRoutingPolicyResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterGetRoutingPolicyResponse
Abstract | no
Documentation | Response to EnterpriseCallCenterGetRoutingPolicyRequest. Contains a table with column headings: "Service User Id", "Name" and "Priority".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterGetRoutingPolicyResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy "/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterModifyRequest
Abstract | no
Documentation | Modify the enterprise level data associated with Call Center The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EnterpriseCallCenterModifyRoutingPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | EnterpriseCallCenterModifyRoutingPolicyRequest
Abstract | no
Documentation | Modify the enterprise call center routing policy. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [0..1]
<routingPriorityOrder> CallCenterRoutingPriorityOrder </routingPriorityOrder> [0..*]
</...>
Schema Component Representation
<xs:complexType name="EnterpriseCallCenterModifyRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy " minOccurs="0"/>
<xs:element name="routingPriorityOrder" type=" CallCenterRoutingPriorityOrder " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: EstimatedWaitMessageOptionsModify

Parent type: | None
Sub-types: | None

Name | EstimatedWaitMessageOptionsModify
Abstract | no
Documentation | Estimated Wait Message Options

XML Instance Representation
<...>
<enabled> xs:boolean </enabled> [0..1]
<operatingMode> EstimatedWaitMessageOperatingMode </operatingMode> [0..1]
<playPositionHighVolume> xs:boolean </playPositionHighVolume> [0..1]
<playTimeHighVolume> xs:boolean </playTimeHighVolume> [0..1]
<maximumPositions> EstimatedWaitMessageMaximumPositions </maximumPositions> [0..1]
<maximumWaitingMinutes> EstimatedWaitMessageMaximumWaitingMinutes </maximumWaitingMinutes> [0..1]
<defaultCallHandlingMinutes> EstimatedWaitMessageDefaultCallHandlingMinutes </defaultCallHandlingMinutes> [0..1]
<playUpdatedEWM> xs:boolean </playUpdatedEWM> [0..1]
<timeBetweenEWMUpdatesSeconds> EstimatedWaitMessageTimeBetweenUpdatesSeconds </timeBetweenEWMUpdatesSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EstimatedWaitMessageOptionsModify">
<xs:sequence>
<xs:element name="enabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="operatingMode" type=" EstimatedWaitMessageOperatingMode " minOccurs="0"/>
<xs:element name="playPositionHighVolume" type=" xs:boolean " minOccurs="0"/>
<xs:element name="playTimeHighVolume" type=" xs:boolean " minOccurs="0"/>
<xs:element name="maximumPositions" type=" EstimatedWaitMessageMaximumPositions " minOccurs="0"/>
<xs:element name="maximumWaitingMinutes" type=" EstimatedWaitMessageMaximumWaitingMinutes " minOccurs="0"/>
<xs:element name="defaultCallHandlingMinutes" type=" EstimatedWaitMessageDefaultCallHandlingMinutes " minOccurs="0"/>
<xs:element name="playUpdatedEWM" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenEWMUpdatesSeconds" type=" EstimatedWaitMessageTimeBetweenUpdatesSeconds " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: EstimatedWaitMessageOptionsRead17sp4

Parent type: | None
Sub-types: | None

Name | EstimatedWaitMessageOptionsRead17sp4
Abstract | no
Documentation | Estimated Wait Message Options

XML Instance Representation
<...>
<enabled> xs:boolean </enabled> [1]
<operatingMode> EstimatedWaitMessageOperatingMode </operatingMode> [1]
<playPositionHighVolume> xs:boolean </playPositionHighVolume> [1]
<playTimeHighVolume> xs:boolean </playTimeHighVolume> [1]
<maximumPositions> EstimatedWaitMessageMaximumPositions </maximumPositions> [1]
<maximumWaitingMinutes> EstimatedWaitMessageMaximumWaitingMinutes </maximumWaitingMinutes> [1]
<defaultCallHandlingMinutes> EstimatedWaitMessageDefaultCallHandlingMinutes </defaultCallHandlingMinutes> [1]
<playUpdatedEWM> xs:boolean </playUpdatedEWM> [1]
<timeBetweenEWMUpdatesSeconds> EstimatedWaitMessageTimeBetweenUpdatesSeconds </timeBetweenEWMUpdatesSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="EstimatedWaitMessageOptionsRead17sp4">
<xs:sequence>
<xs:element name="enabled" type=" xs:boolean "/>
<xs:element name="operatingMode" type=" EstimatedWaitMessageOperatingMode "/>
<xs:element name="playPositionHighVolume" type=" xs:boolean "/>
<xs:element name="playTimeHighVolume" type=" xs:boolean "/>
<xs:element name="maximumPositions" type=" EstimatedWaitMessageMaximumPositions "/>
<xs:element name="maximumWaitingMinutes" type=" EstimatedWaitMessageMaximumWaitingMinutes "/>
<xs:element name="defaultCallHandlingMinutes" type=" EstimatedWaitMessageDefaultCallHandlingMinutes "/>
<xs:element name="playUpdatedEWM" type=" xs:boolean "/>
<xs:element name="timeBetweenEWMUpdatesSeconds" type=" EstimatedWaitMessageTimeBetweenUpdatesSeconds " minOccurs="0"/>
</xs:sequence>
</xs:complexType>
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### Complex Type: GroupCallCenterAddAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAddAgentListRequest
Abstract | no
Documentation | Add agent(s) to a call center. The response is either SuccessResponse or ErrorResponse. If the skill level is not present for skill based premium call centers, the users will be set to skill level 1.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<agentUserId> UserId </agentUserId> [1..*]
<agentSkillList> CallCenterSkillAgentList </agentSkillList> [1..*]
End Choice
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
<xs:element name="agentSkillList" type=" CallCenterSkillAgentList " minOccurs="1" maxOccurs="unbounded"/>
</xs:choice>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAddDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAddDNISRequest
Abstract | no
Documentation | Add a Call Center DNIS The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<priority> DNISPriority </priority> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="priority" type=" DNISPriority "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAddInstanceRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAddInstanceRequest19
Abstract | no
Documentation | Add a Call Center instance to a group. The domain is required in the serviceUserId. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceAddProfileCallCenter </serviceInstanceProfile> [1]
<type> CallCenterType </type> [1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [1]
<escapeDigit> DtmfDigit </escapeDigit> [1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddInstanceRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceAddProfileCallCenter "/>
<xs:element name="type" type=" CallCenterType "/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean "/>
<xs:element name="escapeDigit" type=" DtmfDigit "/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean "/>
<xs:element name="allowAgentLogoff" type=" xs:boolean "/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean "/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAddSupervisorListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAddSupervisorListRequest
Abstract | no
Documentation | Add supervisor(s) to a call center. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserId> UserId </supervisorUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAddSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdDefaultProfileGetRequest
Abstract | no
Documentation | Gets an existing default Call Center Agent Threshold Profile in a Group. If includeAgentsTable is set to true, a table with the list of agents assigned to the profile is included in the response. The search criteria is used to filter the list of agents to be included in the table. The response is either a GroupCallCenterAgentThresholdDefaultProfileGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<includeAgentsTable> xs:boolean </includeAgentsTable> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdDefaultProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="includeAgentsTable" type=" xs:boolean "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdDefaultProfileGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdDefaultProfileGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest. The agent table contains the agents assigned to the profile and has column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdDefaultProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileAddAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileAddAgentListRequest
Abstract | no
Documentation | Add agent(s) to a Agent Threshold Profile. When an agent is assigned (added )to a profile, it is automatically unassigned (deleted) from the previous profile it was assigned to. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileAddAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileAddRequest
Abstract | no
Documentation | Add a new Call Center Agent Threshold Profile in a Group. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentUserId> UserId </agentUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileDeleteAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileDeleteAgentListRequest
Abstract | no
Documentation | Delete agent(s) from a Agent Threshold Profile. Agents cannot be unassigned (deleted) directly from the default profile, they need to be assigned (added) to a different profile. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileDeleteRequest
Abstract | no
Documentation | Deletes an existing Call Center Agent Threshold Profile in a Group. The default profile cannot be deleted. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest
Abstract | no
Documentation | Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group. An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent and the agent is not yet assigned to the profile. The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName. When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name. The response is either a GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<excludeAgentsAssignedToProfileName> CallCenterAgentThresholdProfileName </excludeAgentsAssignedToProfileName> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaAgentThresholdProfile> SearchCriteriaAgentThresholdProfile </searchCriteriaAgentThresholdProfile> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="excludeAgentsAssignedToProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaAgentThresholdProfile" type=" SearchCriteriaAgentThresholdProfile " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetListRequest
Abstract | no
Documentation | Get the list of Call Center Agent Threshold Profiles in the Group. The response is either GroupCallCenterAgentThresholdProfileGetListResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentThresholdProfileGetListRequest. Contains a table with all the Call Center Agent Threshold Profiles in the Group. The column headings are: "Default", "Name", "Description".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profilesTable> core:OCITable </profilesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profilesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetRequest
Abstract | no
Documentation | Gets an existing non-default Call Center Agent Threshold Profile in a Group. The response is either a GroupCallCenterAgentThresholdProfileGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentThresholdProfileGetRequest. The agentTable contains the agents assigned to the profile and has the column headings: "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentThresholdProfileModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentThresholdProfileModifyRequest
Abstract | no
Documentation | Modifies an existing Call Center Agent Threshold Profile in the Group. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<profileName> CallCenterAgentThresholdProfileName </profileName> [1]
<newProfileName> CallCenterAgentThresholdProfileName </newProfileName> [0..1]
<profileDescription> CallCenterAgentThresholdProfileDescription </profileDescription> [0..1]
<thresholdCurrentCallStateIdleTimeYellow> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeYellow> [0..1]
<thresholdCurrentCallStateIdleTimeRed> CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds </thresholdCurrentCallStateIdleTimeRed> [0..1]
<thresholdCurrentCallStateOnCallTimeYellow> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeYellow> [0..1]
<thresholdCurrentCallStateOnCallTimeRed> CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds </thresholdCurrentCallStateOnCallTimeRed> [0..1]
<thresholdCurrentAgentStateUnavailableTimeYellow> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeYellow> [0..1]
<thresholdCurrentAgentStateUnavailableTimeRed> CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds </thresholdCurrentAgentStateUnavailableTimeRed> [0..1]
<thresholdAverageBusyInTimeYellow> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeYellow> [0..1]
<thresholdAverageBusyInTimeRed> CallCenterAgentThresholdAverageBusyInTimeSeconds </thresholdAverageBusyInTimeRed> [0..1]
<thresholdAverageBusyOutTimeYellow> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeYellow> [0..1]
<thresholdAverageBusyOutTimeRed> CallCenterAgentThresholdAverageBusyOutTimeSeconds </thresholdAverageBusyOutTimeRed> [0..1]
<thresholdAverageWrapUpTimeYellow> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeYellow> [0..1]
<thresholdAverageWrapUpTimeRed> CallCenterAgentThresholdAverageWrapUpTimeSeconds </thresholdAverageWrapUpTimeRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterAgentThresholdProfileReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentThresholdProfileModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="profileName" type=" CallCenterAgentThresholdProfileName "/>
<xs:element name="newProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="profileDescription" type=" CallCenterAgentThresholdProfileDescription " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateIdleTimeRed" type=" CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeYellow" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallStateOnCallTimeRed" type=" CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeYellow" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentAgentStateUnavailableTimeRed" type=" CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeYellow" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyInTimeRed" type=" CallCenterAgentThresholdAverageBusyInTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeYellow" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageBusyOutTimeRed" type=" CallCenterAgentThresholdAverageBusyOutTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeYellow" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageWrapUpTimeRed" type=" CallCenterAgentThresholdAverageWrapUpTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterAgentThresholdProfileReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeAddRequest
Abstract | no
Documentation | Add a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<isActive> xs:boolean </isActive> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeDeleteRequest
Abstract | no
Documentation | Delete a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeGetListRequest
Abstract | no
Documentation | Get the list of Call Center Agent Unavailable Codes. The response is either GroupCallCenterAgentUnavailableCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentUnavailableCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<unavailableCodesTable> core:OCITable </unavailableCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="unavailableCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeGetRequest
Abstract | no
Documentation | Get a Call Center Agent Unavailable Code. The response is either GroupCallCenterAgentUnavailableCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterAgentUnavailableCodeGetRequest

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeModifyRequest
Abstract | no
Documentation | Modify a Call Center Agent Unavailable Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallCenterAgentUnavailableCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallCenterAgentUnavailableCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallCenterAgentUnavailableCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallCenterAgentUnavailableCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4
Abstract | no
Documentation | Request the group level data associated with Call Center Agents Unavailable Code Settings. The response is either a GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4
Abstract | no
Documentation | Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean "/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterAgentUnavailableCodeSettingsModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterAgentUnavailableCodeSettingsModifyRequest
Abstract | no
Documentation | Modify the group level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<enableAgentUnavailableCodes> xs:boolean </enableAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCodeOnDND> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnDND> [0..1]
<defaultAgentUnavailableCodeOnPersonalCalls> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnPersonalCalls> [0..1]
<defaultAgentUnavailableCodeOnConsecutiveBounces> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnConsecutiveBounces> [0..1]
<defaultAgentUnavailableCodeOnNotReachable> CallCenterAgentUnavailableCode </defaultAgentUnavailableCodeOnNotReachable> [0..1]
<forceUseOfAgentUnavailableCodes> xs:boolean </forceUseOfAgentUnavailableCodes> [0..1]
<defaultAgentUnavailableCode> CallCenterAgentUnavailableCode </defaultAgentUnavailableCode> [0..1]
<codeStateList> CallCenterAgentUnavailableCodeStateModify </codeStateList> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterAgentUnavailableCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="enableAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnDND" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnPersonalCalls" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnConsecutiveBounces" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCodeOnNotReachable" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="forceUseOfAgentUnavailableCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultAgentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="codeStateList" type=" CallCenterAgentUnavailableCodeStateModify " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterBouncedCallGetRequest17

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterBouncedCallGetRequest17
Abstract | no
Documentation | Get a call center's bounced call settings. The response is either a GroupCallCenterBouncedCallGetResponse17 or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallGetRequest17">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterBouncedCallGetResponse17

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterBouncedCallGetResponse17
Abstract | no
Documentation | Response to the GroupCallCenterBouncedCallGetRequest17.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [0..1]
<alertCallCenterCallOnHold> xs:boolean </alertCallCenterCallOnHold> [0..1]
<alertCallCenterCallOnHoldSeconds> AlertCallCenterCallOnHoldSeconds </alertCallCenterCallOnHoldSeconds> [0..1]
<bounceCallCenterCallOnHold> xs:boolean </bounceCallCenterCallOnHold> [0..1]
<bounceCallCenterCallOnHoldSeconds> BounceCallCenterCallOnHoldSeconds </bounceCallCenterCallOnHoldSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallGetResponse17">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings "/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHoldSeconds" type=" AlertCallCenterCallOnHoldSeconds " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHoldSeconds" type=" BounceCallCenterCallOnHoldSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterBouncedCallModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterBouncedCallModifyRequest
Abstract | no
Documentation | Modify a call center's bounced call settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [0..1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [0..1]
<alertCallCenterCallOnHold> xs:boolean </alertCallCenterCallOnHold> [0..1]
<alertCallCenterCallOnHoldSeconds> AlertCallCenterCallOnHoldSeconds </alertCallCenterCallOnHoldSeconds> [0..1]
<bounceCallCenterCallOnHold> xs:boolean </bounceCallCenterCallOnHold> [0..1]
<bounceCallCenterCallOnHoldSeconds> BounceCallCenterCallOnHoldSeconds </bounceCallCenterCallOnHoldSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterBouncedCallModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings " minOccurs="0"/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="alertCallCenterCallOnHoldSeconds" type=" AlertCallCenterCallOnHoldSeconds " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="bounceCallCenterCallOnHoldSeconds" type=" BounceCallCenterCallOnHoldSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeAddRequest
Abstract | no
Documentation | Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeDeleteRequest
Abstract | no
Documentation | Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetListRequest
Abstract | no
Documentation | Get the list of Call Center Call Disposition Codes. The response is either GroupCallCenterCallDispositionCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetRequest
Abstract | no
Documentation | Get a Call Center Call Disposition Code. The response is either GroupCallCenterCallDispositionCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterCallDispositionCodeGetRequest

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetUsageListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetUsageListRequest
Abstract | no
Documentation | Get the list of Call Centers and Route Points using the specified disposition code. The response is either GroupCallCenterCallDispositionCodeGetUsageListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeGetUsageListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeGetUsageListResponse
Abstract | no
Documentation | Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest. The Type column contains either "Call Center" or "Route Point". Contains a table with column headings: "Id", "Name" and "Type".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeGetUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeModifyActiveListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeModifyActiveListRequest
Abstract | no
Documentation | Request to set the active status of Call Center Call Disposition Codes. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeModifyActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCallDispositionCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCallDispositionCodeModifyRequest
Abstract | no
Documentation | Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterComfortMessageBypassGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterComfortMessageBypassGetRequest20
Abstract | no
Documentation | Get a call center's comfort message bypass settings. The response is either a GroupCallCenterComfortMessageBypassGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterComfortMessageBypassGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterComfortMessageBypassGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterComfortMessageBypassGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<callWaitingAgeThresholdSeconds> CallCenterComfortMessageBypassThresholdSeconds </callWaitingAgeThresholdSeconds> [1]
<playAnnouncementAfterRinging> xs:boolean </playAnnouncementAfterRinging> [1]
<ringTimeBeforePlayingAnnouncementSeconds> CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds </ringTimeBeforePlayingAnnouncementSeconds> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="callWaitingAgeThresholdSeconds" type=" CallCenterComfortMessageBypassThresholdSeconds "/>
<xs:element name="playAnnouncementAfterRinging" type=" xs:boolean "/>
<xs:element name="ringTimeBeforePlayingAnnouncementSeconds" type=" CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterComfortMessageBypassModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterComfortMessageBypassModifyRequest20
Abstract | no
Documentation | Modify a call center's comfort message bypass settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<callWaitingAgeThresholdSeconds> CallCenterComfortMessageBypassThresholdSeconds </callWaitingAgeThresholdSeconds> [0..1]
<playAnnouncementAfterRinging> xs:boolean </playAnnouncementAfterRinging> [0..1]
<ringTimeBeforePlayingAnnouncementSeconds> CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds </ringTimeBeforePlayingAnnouncementSeconds> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterComfortMessageBypassModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callWaitingAgeThresholdSeconds" type=" CallCenterComfortMessageBypassThresholdSeconds " minOccurs="0"/>
<xs:element name="playAnnouncementAfterRinging" type=" xs:boolean " minOccurs="0"/>
<xs:element name="ringTimeBeforePlayingAnnouncementSeconds" type=" CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastAgentGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastAgentGetListRequest
Abstract | no
Documentation | Request to get all the current and past agents for the group. The response is either GroupCallCenterCurrentAndPastAgentGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastAgentGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastAgentGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastAgentGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterCurrentAndPastAgentGetListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
<deletedAgentUserTable> core:OCITable </deletedAgentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastAgentGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
<xs:element name="deletedAgentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastCallCenterGetListRequest
Abstract | no
Documentation | Request to get all the current and past call centers for the group. The response is either GroupCallCenterCurrentAndPastCallCenterGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<isPremiumOnly> xs:boolean </isPremiumOnly> [0..1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterName> SearchCriteriaCallCenterName </searchCriteriaCallCenterName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastCallCenterGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="isPremiumOnly" type=" xs:boolean " minOccurs="0"/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterName" type=" SearchCriteriaCallCenterName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastCallCenterGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastCallCenterGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [0..*]
<deletedServiceUserId> UserId </deletedServiceUserId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastCallCenterGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedServiceUserId" type=" UserId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastDNISGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastDNISGetListRequest
Abstract | no
Documentation | Request to get all the past and current DNIS for the Call Center for the group. The response is either GroupCallCenterCurrentAndPastDNISGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastDNISGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterCurrentAndPastDNISGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterCurrentAndPastDNISGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> DNISName </name> [0..*]
<deletedName> DNISName </deletedName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterCurrentAndPastDNISGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="name" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="deletedName" type=" DNISName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDeleteAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDeleteAgentListRequest
Abstract | no
Documentation | Delete agent(s) from a call center. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDeleteDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDeleteDNISRequest
Abstract | no
Documentation | Delete a call center's DNIS. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDeleteInstanceRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDeleteInstanceRequest
Abstract | no
Documentation | Delete a Call Center instance from a group. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteInstanceRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDeleteSupervisorListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDeleteSupervisorListRequest
Abstract | no
Documentation | Delete supervisor(s) from a call center. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserId> UserId </supervisorUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDeleteSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDistinctiveRingingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDistinctiveRingingGetRequest
Abstract | no
Documentation | Get the distinctive ringing configuration values for call center. The response is either a GroupCallCenterDistinctiveRingingGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDistinctiveRingingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDistinctiveRingingGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterDistinctiveRingingGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean "/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern "/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterDistinctiveRingingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterDistinctiveRingingModifyRequest
Abstract | no
Documentation | Modify the distinctive ringing configuration values for call center. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [0..1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [0..1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterDistinctiveRingingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern " minOccurs="0"/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingBrandingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingBrandingGetRequest
Abstract | no
Documentation | Request to get the group branding information. The response is either GroupCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingBrandingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingBrandingGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [1]
<brandingFileDescription> FileDescription </brandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice "/>
<xs:element name="brandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingBrandingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingBrandingModifyRequest
Abstract | no
Documentation | Request to modify the group branding configuration. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<brandingChoice> CallCenterEnhancedReportingBrandingChoice </brandingChoice> [0..1]
<brandingFile> LabeledFileResource </brandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingBrandingChoice " minOccurs="0"/>
<xs:element name="brandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest
Abstract | no
Documentation | Request to get all enabled call center report template for a group. The response is either a GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest. Contains a table with column headings: "Name", "Description" and "Level", "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required","Is Real Time Report", "Is Sampling Period Required", "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter", "Service Level Objective Threshold Parameter", "Abandoned Call Threshold Parameter", "Service Level Threshold Parameter Number", and "Abandoned Call Threshold Parameter Number". The possible values for "Level" are "System" and "Group". The possible values for "Is Agent Required", "Is Call Center Required", "Is Call Center Dnis Required", "Is Real Time Report" and "Is Sampling Period Required" are "true" and "false". The possible values for "Call Completion Threshold Parameter", "Short Duration Threshold Parameter", "Service Level Threshold Parameter", "Service Level Inclusions Parameter","Service Level Objective Threshold Parameter" and "Abandoned Call Threshold Parameter" are "Required", "Hidden" and "Does Not Apply".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingGetRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingGetRequest19
Abstract | no
Documentation | Request to get a group level call center enhanced reporting setting. The response is either a GroupCallCenterEnhancedReportingGetResponse19 or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingGetResponse19

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingGetResponse19
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingGetRequest19.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingModifyRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingModifyRequest19
Abstract | no
Documentation | Request to modify group level call center enhanced reporting settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<reportingServer> CallCenterReportServerChoice19 </reportingServer> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="reportingServer" type=" CallCenterReportServerChoice19 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateAddRequest
Abstract | no
Documentation | Request to add a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract | no
Documentation | Request to delete a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract | no
Documentation | Request to get group level call center report template list. The response is either a GroupCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Type" and "Enabled"

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateGetRequest
Abstract | no
Documentation | Request to get a group level call center report template. The response is either a GroupCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateGetResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract | no
Documentation | Request to modify a group level call center report template. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValueReplacementList </filterValue> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportAddRequest
Abstract | no
Documentation | Request to add a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
<agent> CallCenterScheduledReportAgentSelection </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract | no
Documentation | Request to delete a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract | no
Documentation | Request to get a list of active group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract | no
Documentation | Request to get a list of completed group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract | no
Documentation | Request to get a list of group level call center reporting scheduled reports. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaExactCallCenterReportTemplateKey> SearchCriteriaExactCallCenterReportTemplateKey </searchCriteriaExactCallCenterReportTemplateKey> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterReportTemplateKey" type=" SearchCriteriaExactCallCenterReportTemplateKey " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System" and "Group".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract | no
Documentation | Request to get all the call center reporting scheduled report in a group that uses a given group level report template. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Created By", "Created By Supervisor", and "Is Active". The "Created By" can be either "Administrator" or user id if created by supervisor.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetRequest
Abstract | no
Documentation | Request to get a group level call center reporting scheduled report. The response is either a GroupCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportGetResponse
Abstract | no
Documentation | Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
<agent> CallCenterScheduledReportAgentSelectionAdminRead </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelectionRead </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelectionRead </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionAdminRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelectionRead "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelectionRead "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract | no
Documentation | Request to modify a group level call center reporting scheduled report. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
<agent> CallCenterScheduledReportAgentSelection </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterForcedForwardingGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterForcedForwardingGetRequest20
Abstract | no
Documentation | Get a call center's forced forwarding settings. The response is either a GroupCallCenterForcedForwardingGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterForcedForwardingGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterForcedForwardingGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterForcedForwardingGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<allowEnableViaFAC> xs:boolean </allowEnableViaFAC> [1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="allowEnableViaFAC" type=" xs:boolean "/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterForcedForwardingModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterForcedForwardingModifyRequest20
Abstract | no
Documentation | Modify a call center's forced forwarding settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<allowEnableViaFAC> xs:boolean </allowEnableViaFAC> [0..1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterForcedForwardingModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="allowEnableViaFAC" type=" xs:boolean " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAgentListRequest
Abstract | no
Documentation | Get a list of agents assigned to a call center. The response is either a GroupCallCenterGetAgentListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaExactSkillLevel> SearchCriteriaExactSkillLevel </searchCriteriaExactSkillLevel> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactSkillLevel" type=" SearchCriteriaExactSkillLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAgentListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Weight", "Phone Number", "Extension", "Department", "Email Address", "Skill Level".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAnnouncementRequest20
Abstract | no
Documentation | Get a call center's announcement settings. The response is either a GroupCallCenterGetAnnouncementResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAnnouncementResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAnnouncementResponse20
Abstract | no
Documentation | Response to the GroupCallCenterGetAnnouncementRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> xs:boolean </playEntranceMessage> [1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLList </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListRead20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLList </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListRead20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLList </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLList </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
<mediaOnHoldUseAlternateSourceForInternalCalls> xs:boolean </mediaOnHoldUseAlternateSourceForInternalCalls> [0..1]
<mediaOnHoldInternalSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldInternalSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLList </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListRead20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLList </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListRead20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsRead> EstimatedWaitMessageOptionsRead17sp4 </estimatedWaitMessageOptionsRead> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="playEntranceMessage" type=" xs:boolean "/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean "/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean "/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds "/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
<xs:element name="mediaOnHoldUseAlternateSourceForInternalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldInternalSource" type=" CallCenterMediaOnHoldSourceRead20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsRead" type=" EstimatedWaitMessageOptionsRead17sp4 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAvailableAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAvailableAgentListRequest
Abstract | no
Documentation | Get a list of users that can be assigned as agents to a given type of Call Center. Searching for users by group only makes sense when the call center is part of an Enterprise. The response is either GroupCallCenterGetAvailableAgentListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<callCenterType> CallCenterType </callCenterType> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="callCenterType" type=" CallCenterType "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAvailableAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAvailableAgentListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetAvailableAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAvailableSupervisorListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAvailableSupervisorListRequest
Abstract | no
Documentation | Get a list of users that can be assigned as supervisors to a Call Center. Searching for users by group only makes sense when the call center is part of an Enterprise. The response is either GroupCallCenterGetAvailableSupervisorListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaExactUserGroup> SearchCriteriaExactUserGroup </searchCriteriaExactUserGroup> [0..1]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaExactUserGroup" type=" SearchCriteriaExactUserGroup " minOccurs="0"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetAvailableSupervisorListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetAvailableSupervisorListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetAvailableSupervisorListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetAvailableSupervisorListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDistinctiveRingingRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDistinctiveRingingRequest
Abstract | no
Documentation | Get the distinctive ringing configuration values for call center. The response is either a GroupCallCenterGetDistinctiveRingingResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDistinctiveRingingRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDistinctiveRingingResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDistinctiveRingingResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetDistinctiveRingingRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDistinctiveRingingResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean "/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern "/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISAgentListRequest
Abstract | no
Documentation | Get a list of agent who selected the DNIS as the outgoing call. The response is either GroupCallCenterGetDNISAgentListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISAgentListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetDNISAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISAnnouncementRequest20
Abstract | no
Documentation | Get a call center's DNIS Announcements The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISAnnouncementResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISAnnouncementResponse20
Abstract | no
Documentation | Response to the GroupCallCenterGetDNISAnnouncementRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<playEntranceMessage> xs:boolean </playEntranceMessage> [1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLList </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListRead20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLList </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListRead20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLList </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLList </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListRead20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLList </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListRead20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLList </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListRead20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsRead> EstimatedWaitMessageOptionsRead17sp4 </estimatedWaitMessageOptionsRead> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="playEntranceMessage" type=" xs:boolean "/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean "/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean "/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds "/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
<xs:element name="playWhisperMessage" type=" xs:boolean "/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsRead" type=" EstimatedWaitMessageOptionsRead17sp4 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISListRequest
Abstract | no
Documentation | Get a list of DNIS that are configured for a Call Center. The response is either GroupCallCenterGetDNISListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetDNISListResponse. Contains a table with column headings: "Name", "Phone Number", "Extension", "Priority", "Is Primary DNIS".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<displayDNISNumber> xs:boolean </displayDNISNumber> [1]
<displayDNISName> xs:boolean </displayDNISName> [1]
<promoteCallsFromPriority1to0> xs:boolean </promoteCallsFromPriority1to0> [1]
<promoteCallsFromPriority2to1> xs:boolean </promoteCallsFromPriority2to1> [1]
<promoteCallsFromPriority3to2> xs:boolean </promoteCallsFromPriority3to2> [1]
<promoteCallsFromPriority1to0Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority1to0Seconds> [1]
<promoteCallsFromPriority2to1Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority2to1Seconds> [1]
<promoteCallsFromPriority3to2Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority3to2Seconds> [1]
<dnisTable> core:OCITable </dnisTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="displayDNISNumber" type=" xs:boolean "/>
<xs:element name="displayDNISName" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority1to0" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority2to1" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority3to2" type=" xs:boolean "/>
<xs:element name="promoteCallsFromPriority1to0Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="promoteCallsFromPriority2to1Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="promoteCallsFromPriority3to2Seconds" type=" DNISPromoteCallPrioritySeconds "/>
<xs:element name="dnisTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISRequest
Abstract | no
Documentation | Get a call center's DNIS. The response is either a GroupCallCenterGetDNISRequest or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetDNISResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetDNISResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetDNISResponse.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<priority> DNISPriority </priority> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetDNISResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="priority" type=" DNISPriority "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceListRequest
Abstract | no
Documentation | Get a list of Call Center instances within a group. The response is either GroupCallCenterGetInstanceListResponse or ErrorResponse. It is possible to get the instances within a specified department.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<groupDepartmentName> DepartmentName </groupDepartmentName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="groupDepartmentName" type=" DepartmentName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetInstanceListRequest. Contains a table with column headings: "Service User Id", "Name", "Video", "Phone Number", "Extension", "Department", "Is Active", "Policy", "Type". The column values for "Video" and "Is Active" can either be true, or false. The column values for "Type" can be "Basic", "Standard" or "Premium". NOTE: prior to release 14, the policy column did not match the HuntPolicy enumerated type.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceQueueStatusRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceQueueStatusRequest
Abstract | no
Documentation | Get Call Center queue status. The response is either GroupCallCenterGetInstanceQueueStatusResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceQueueStatusRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceQueueStatusResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceQueueStatusResponse
Abstract | no
Documentation | Contains Call Center queue status and a table with column headings: "User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<numberOfCallsQueuedNow> xs:int </numberOfCallsQueuedNow> [1]
<agentsCurrentlyStaffed> core:OCITable </agentsCurrentlyStaffed> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceQueueStatusResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="numberOfCallsQueuedNow" type=" xs:int "/>
<xs:element name="agentsCurrentlyStaffed" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceRequest19sp1

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceRequest19sp1
Abstract | no
Documentation | Request to get all the information of a Call Center instance. The response is either GroupCallCenterGetInstanceResponse19sp1 or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceRequest19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceResponse19sp1

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceResponse19sp1
Abstract | no
Documentation | Response to GroupCallCenterGetInstanceRequest19sp1.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceInstanceProfile> ServiceInstanceReadProfile19sp1 </serviceInstanceProfile> [1]
<type> CallCenterType </type> [1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [1]
<escapeDigit> DtmfDigit </escapeDigit> [1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<callCenterQueueThresholdsIsActive> xs:boolean </callCenterQueueThresholdsIsActive> [0..1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceResponse19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceReadProfile19sp1 "/>
<xs:element name="type" type=" CallCenterType "/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean "/>
<xs:element name="escapeDigit" type=" DtmfDigit "/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean "/>
<xs:element name="allowAgentLogoff" type=" xs:boolean "/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean "/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="callCenterQueueThresholdsIsActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceStatisticsReportingRequest17sp1

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceStatisticsReportingRequest17sp1
Abstract | no
Documentation | Request to get the call center statistics reporting settings. The response is either GroupCallCenterGetInstanceStatisticsReportingResponse17sp1 or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsReportingRequest17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceStatisticsReportingResponse17sp1

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceStatisticsReportingResponse17sp1
Abstract | no
Documentation | Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1. Contains Call Center statistics reporting settings.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<generateDailyReport> xs:boolean </generateDailyReport> [1]
<collectionPeriodMinutes> CallCenterStatisticsCollectionPeriodMinutes </collectionPeriodMinutes> [1]
<reportingEmailAddress1> EmailAddress </reportingEmailAddress1> [0..1]
<reportingEmailAddress2> EmailAddress </reportingEmailAddress2> [0..1]
<statisticsSource> CallCenterStatisticsSource17sp1 </statisticsSource> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsReportingResponse17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="generateDailyReport" type=" xs:boolean "/>
<xs:element name="collectionPeriodMinutes" type=" CallCenterStatisticsCollectionPeriodMinutes "/>
<xs:element name="reportingEmailAddress1" type=" EmailAddress " minOccurs="0"/>
<xs:element name="reportingEmailAddress2" type=" EmailAddress " minOccurs="0"/>
<xs:element name="statisticsSource" type=" CallCenterStatisticsSource17sp1 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceStatisticsRequest14sp9

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceStatisticsRequest14sp9
Abstract | no
Documentation | Get Call Center queue and agent statistics. The response is either GroupCallCenterGetInstanceStatisticsResponse14sp9 or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<statisticsRange> CallCenterStatisticsRange </statisticsRange> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsRequest14sp9">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="statisticsRange" type=" CallCenterStatisticsRange "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetInstanceStatisticsResponse14sp9

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetInstanceStatisticsResponse14sp9
Abstract | no
Documentation | Contains Call Center statistics.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<statisticsRange> CallCenterStatisticsRange </statisticsRange> [1]
<queueStatistics> CallCenterQueueStatistics14sp9 </queueStatistics> [1]
<agentStatistics> CallCenterAgentStatistics14sp9 </agentStatistics> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetInstanceStatisticsResponse14sp9">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="statisticsRange" type=" CallCenterStatisticsRange "/>
<xs:element name="queueStatistics" type=" CallCenterQueueStatistics14sp9 "/>
<xs:element name="agentStatistics" type=" CallCenterAgentStatistics14sp9 " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetRequest17sp4

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetRequest17sp4
Abstract | no
Documentation | Request the Group level data associated with Call Center. The response is either a GroupCallCenterGetResponse17sp4 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRequest17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetResponse17sp4

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetResponse17sp4
Abstract | no
Documentation | Response to GroupCallCenterGetRequest17sp4.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetResponse17sp4">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetRoutingPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetRoutingPolicyRequest
Abstract | no
Documentation | Request the group call center routing policy. The response is either a GroupCallCenterGetRoutingPolicyResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetRoutingPolicyResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetRoutingPolicyResponse
Abstract | no
Documentation | Response to GroupCallCenterGetRoutingPolicyRequest. Contains a table with column headings: "Service User Id", "Name" and "Priority".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetRoutingPolicyResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy "/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetSupervisorListRequest16

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetSupervisorListRequest16
Abstract | no
Documentation | Get a list of supervisors assigned to a call center. The response is either a GroupCallCenterGetSupervisorListResponse16 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetSupervisorListRequest16">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetSupervisorListResponse16

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetSupervisorListResponse16
Abstract | no
Documentation | Response to the GroupCallCenterGetSupervisorListRequest16. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorTable> core:OCITable </supervisorTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetSupervisorListResponse16">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="supervisorTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetUnlicensedAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetUnlicensedAgentListRequest
Abstract | no
Documentation | Get a list of unlicensed users who are preventing the Call Center from upgrading to another type. The response is either GroupCallCenterGetUnlicensedAgentListRequest or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<callCenterType> CallCenterType </callCenterType> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetUnlicensedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="callCenterType" type=" CallCenterType "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterGetUnlicensedAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterGetUnlicensedAgentListResponse
Abstract | no
Documentation | Response to the GroupCallCenterGetUnlicensedAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Group Id", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userTable> core:OCITable </userTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterGetUnlicensedAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="userTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterHolidayServiceGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterHolidayServiceGetRequest20
Abstract | no
Documentation | Get a call center's holiday service settings. The response is either a GroupCallCenterHolidayServiceGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterHolidayServiceGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterHolidayServiceGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterHolidayServiceGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterHolidayServiceModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterHolidayServiceModifyRequest20
Abstract | no
Documentation | Modify a call center's holiday service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterHolidayServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0" nillable="true"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyActiveInstanceListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyActiveInstanceListRequest
Abstract | no
Documentation | Request to set the active status of Call Center instances. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceActivation> ServiceActivation </serviceActivation> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyActiveInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceActivation" type=" ServiceActivation " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyAgentListRequest
Abstract | no
Documentation | Request to modify the agent list for a call center. The response is either SuccessResponse or ErrorResponse. If the agentUserIdList is used for Skill Based Premium call centers, the agents will be set to skill level 1.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
Start Choice [1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
<skilledAgentUserIdList> CallCenterReplacementSkilledAgents </skilledAgentUserIdList> [0..*]
End Choice
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:choice>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
<xs:element name="skilledAgentUserIdList" type=" CallCenterReplacementSkilledAgents " minOccurs="0" maxOccurs="unbounded"/>
</xs:choice>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyAnnouncementRequest20
Abstract | no
Documentation | Modify a call center's announcement settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<playEntranceMessage> xs:boolean </playEntranceMessage> [0..1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [0..1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [0..1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLListModify </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListModify20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLListModify </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListModify20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [0..1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [0..1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [0..1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [0..1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
<mediaOnHoldUseAlternateSourceForInternalCalls> xs:boolean </mediaOnHoldUseAlternateSourceForInternalCalls> [0..1]
<mediaOnHoldInternalSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldInternalSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLListModify </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListModify20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLListModify </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListModify20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsModify> EstimatedWaitMessageOptionsModify </estimatedWaitMessageOptionsModify> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="playEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds " minOccurs="0"/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="mediaOnHoldUseAlternateSourceForInternalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldInternalSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsModify" type=" EstimatedWaitMessageOptionsModify " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyDistinctiveRingingRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyDistinctiveRingingRequest
Abstract | no
Documentation | Modify the distinctive ringing configuration values for call center. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<distinctiveRingingCallCenterCalls> xs:boolean </distinctiveRingingCallCenterCalls> [0..1]
<distinctiveRingingRingPatternForCallCenter> RingPattern </distinctiveRingingRingPatternForCallCenter> [0..1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDistinctiveRingingRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="distinctiveRingingCallCenterCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="distinctiveRingingRingPatternForCallCenter" type=" RingPattern " minOccurs="0"/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyDNISAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyDNISAnnouncementRequest20
Abstract | no
Documentation | Modify a call center DNIS announcement settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<playEntranceMessage> xs:boolean </playEntranceMessage> [0..1]
<mandatoryEntranceMessage> xs:boolean </mandatoryEntranceMessage> [0..1]
<entranceAudioMessageSelection> ExtendedFileResourceSelection </entranceAudioMessageSelection> [0..1]
<entranceMessageAudioUrlList> CallCenterAnnouncementURLListModify </entranceMessageAudioUrlList> [0..1]
<entranceMessageAudioFileList> CallCenterAnnouncementFileListModify20 </entranceMessageAudioFileList> [0..1]
<entranceVideoMessageSelection> ExtendedFileResourceSelection </entranceVideoMessageSelection> [0..1]
<entranceMessageVideoUrlList> CallCenterAnnouncementURLListModify </entranceMessageVideoUrlList> [0..1]
<entranceMessageVideoFileList> CallCenterAnnouncementFileListModify20 </entranceMessageVideoFileList> [0..1]
<playPeriodicComfortMessage> xs:boolean </playPeriodicComfortMessage> [0..1]
<timeBetweenComfortMessagesSeconds> CallCenterTimeBetweenComfortMessagesSeconds </timeBetweenComfortMessagesSeconds> [0..1]
<periodicComfortAudioMessageSelection> ExtendedFileResourceSelection </periodicComfortAudioMessageSelection> [0..1]
<periodicComfortMessageAudioUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageAudioUrlList> [0..1]
<periodicComfortMessageAudioFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageAudioFileList> [0..1]
<periodicComfortVideoMessageSelection> ExtendedFileResourceSelection </periodicComfortVideoMessageSelection> [0..1]
<periodicComfortMessageVideoUrlList> CallCenterAnnouncementURLListModify </periodicComfortMessageVideoUrlList> [0..1]
<periodicComfortMessageVideoFileList> CallCenterAnnouncementFileListModify20 </periodicComfortMessageVideoFileList> [0..1]
<enableMediaOnHoldForQueuedCalls> xs:boolean </enableMediaOnHoldForQueuedCalls> [0..1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
<playWhisperMessage> xs:boolean </playWhisperMessage> [0..1]
<whisperAudioMessageSelection> ExtendedFileResourceSelection </whisperAudioMessageSelection> [0..1]
<whisperMessageAudioUrlList> CallCenterAnnouncementURLListModify </whisperMessageAudioUrlList> [0..1]
<whisperMessageAudioFileList> CallCenterAnnouncementFileListModify20 </whisperMessageAudioFileList> [0..1]
<whisperVideoMessageSelection> ExtendedFileResourceSelection </whisperVideoMessageSelection> [0..1]
<whisperMessageVideoUrlList> CallCenterAnnouncementURLListModify </whisperMessageVideoUrlList> [0..1]
<whisperMessageVideoFileList> CallCenterAnnouncementFileListModify20 </whisperMessageVideoFileList> [0..1]
<estimatedWaitMessageOptionsModify> EstimatedWaitMessageOptionsModify </estimatedWaitMessageOptionsModify> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="playEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mandatoryEntranceMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="entranceAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="entranceVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="entranceMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="entranceMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="playPeriodicComfortMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeBetweenComfortMessagesSeconds" type=" CallCenterTimeBetweenComfortMessagesSeconds " minOccurs="0"/>
<xs:element name="periodicComfortAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="periodicComfortVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="periodicComfortMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="enableMediaOnHoldForQueuedCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
<xs:element name="playWhisperMessage" type=" xs:boolean " minOccurs="0"/>
<xs:element name="whisperAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="whisperVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="whisperMessageVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="whisperMessageVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="estimatedWaitMessageOptionsModify" type=" EstimatedWaitMessageOptionsModify " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyDNISParametersRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyDNISParametersRequest
Abstract | no
Documentation | Modify the setting that are configured for all the DNIS in a Call Center. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<displayDNISNumber> xs:boolean </displayDNISNumber> [0..1]
<displayDNISName> xs:boolean </displayDNISName> [0..1]
<promoteCallsFromPriority1to0> xs:boolean </promoteCallsFromPriority1to0> [0..1]
<promoteCallsFromPriority2to1> xs:boolean </promoteCallsFromPriority2to1> [0..1]
<promoteCallsFromPriority3to2> xs:boolean </promoteCallsFromPriority3to2> [0..1]
<promoteCallsFromPriority1to0Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority1to0Seconds> [0..1]
<promoteCallsFromPriority2to1Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority2to1Seconds> [0..1]
<promoteCallsFromPriority3to2Seconds> DNISPromoteCallPrioritySeconds </promoteCallsFromPriority3to2Seconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISParametersRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="displayDNISNumber" type=" xs:boolean " minOccurs="0"/>
<xs:element name="displayDNISName" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority1to0" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority2to1" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority3to2" type=" xs:boolean " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority1to0Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority2to1Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
<xs:element name="promoteCallsFromPriority3to2Seconds" type=" DNISPromoteCallPrioritySeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyDNISRequest
Abstract | no
Documentation | Modify a call center's DNIS settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<newDNISName> DNISName </newDNISName> [0..1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [0..1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [0..1]
<priority> DNISPriority </priority> [0..1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="newDNISName" type=" DNISName " minOccurs="0"/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0" nillable="true"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0" nillable="true"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="priority" type=" DNISPriority " minOccurs="0"/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyInstanceRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyInstanceRequest19
Abstract | no
Documentation | Request to modify a Call Center instance. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceModifyProfile </serviceInstanceProfile> [0..1]
<type> CallCenterType </type> [0..1]
<routingType> CallCenterRoutingType </routingType> [0..1]
<policy> HuntPolicy </policy> [0..1]
<enableVideo> xs:boolean </enableVideo> [0..1]
<queueLength> CallCenterQueueLength16 </queueLength> [0..1]
<enableReporting> xs:boolean </enableReporting> [0..1]
<allowCallerToDialEscapeDigit> xs:boolean </allowCallerToDialEscapeDigit> [0..1]
<escapeDigit> DtmfDigit </escapeDigit> [0..1]
<resetCallStatisticsUponEntryInQueue> xs:boolean </resetCallStatisticsUponEntryInQueue> [0..1]
<allowAgentLogoff> xs:boolean </allowAgentLogoff> [0..1]
<allowCallWaitingForAgents> xs:boolean </allowCallWaitingForAgents> [0..1]
<allowCallsToAgentsInWrapUp> xs:boolean </allowCallsToAgentsInWrapUp> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [0..1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [0..1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [0..1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceModifyProfile " minOccurs="0"/>
<xs:element name="type" type=" CallCenterType " minOccurs="0"/>
<xs:element name="routingType" type=" CallCenterRoutingType " minOccurs="0"/>
<xs:element name="policy" type=" HuntPolicy " minOccurs="0"/>
<xs:element name="enableVideo" type=" xs:boolean " minOccurs="0"/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 " minOccurs="0"/>
<xs:element name="enableReporting" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallerToDialEscapeDigit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="escapeDigit" type=" DtmfDigit " minOccurs="0"/>
<xs:element name="resetCallStatisticsUponEntryInQueue" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowAgentLogoff" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallWaitingForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowCallsToAgentsInWrapUp" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0" nillable="true"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1
Abstract | no
Documentation | Modify the Call Center statistics reporting frequency and destination. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<generateDailyReport> xs:boolean </generateDailyReport> [0..1]
<collectionPeriodMinutes> CallCenterStatisticsCollectionPeriodMinutes </collectionPeriodMinutes> [0..1]
<reportingEmailAddress1> EmailAddress </reportingEmailAddress1> [0..1]
<reportingEmailAddress2> EmailAddress </reportingEmailAddress2> [0..1]
<statisticsSource> CallCenterStatisticsSource17sp1 </statisticsSource> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceStatisticsReportingRequest17sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="generateDailyReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="collectionPeriodMinutes" type=" CallCenterStatisticsCollectionPeriodMinutes " minOccurs="0"/>
<xs:element name="reportingEmailAddress1" type=" EmailAddress " nillable="true" minOccurs="0"/>
<xs:element name="reportingEmailAddress2" type=" EmailAddress " nillable="true" minOccurs="0"/>
<xs:element name="statisticsSource" type=" CallCenterStatisticsSource17sp1 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyInstanceWeightedCallDistributionRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyInstanceWeightedCallDistributionRequest
Abstract | no
Documentation | Request to modify the weighted call distribution of a Call Center instance. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<agentWeight> HuntAgentWeight </agentWeight> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyInstanceWeightedCallDistributionRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentWeight" type=" HuntAgentWeight " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyRequest
Abstract | no
Documentation | Modify the group level data associated with Call Center and the active status of Call Center instances. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<useSystemDefaultGuardTimer> xs:boolean </useSystemDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="useSystemDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifyRoutingPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifyRoutingPolicyRequest
Abstract | no
Documentation | Modify the group call center routing policy. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<routingPolicy> CallCenterRoutingPolicy </routingPolicy> [0..1]
<routingPriorityOrder> CallCenterRoutingPriorityOrder </routingPriorityOrder> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifyRoutingPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="routingPolicy" type=" CallCenterRoutingPolicy " minOccurs="0"/>
<xs:element name="routingPriorityOrder" type=" CallCenterRoutingPriorityOrder " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterModifySupervisorListRequest16

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterModifySupervisorListRequest16
Abstract | no
Documentation | Request to modify the supervisor list for a call center. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<supervisorUserIdList> ReplacementUserIdList </supervisorUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterModifySupervisorListRequest16">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="supervisorUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterNightServiceGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterNightServiceGetRequest20
Abstract | no
Documentation | Get a call center's night service settings. The response is either a GroupCallCenterNightServiceGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterNightServiceGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterNightServiceGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterNightServiceGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [1]
<allowManualOverrideViaFAC> xs:boolean </allowManualOverrideViaFAC> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [1]
<manualAudioUrlList> CallCenterAnnouncementURLList </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListRead20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [1]
<manualVideoUrlList> CallCenterAnnouncementURLList </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListRead20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0"/>
<xs:element name="forceNightService" type=" xs:boolean "/>
<xs:element name="allowManualOverrideViaFAC" type=" xs:boolean "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode "/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterNightServiceModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterNightServiceModifyRequest20
Abstract | no
Documentation | Modify a call center's night service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [0..1]
<allowManualOverrideViaFAC> xs:boolean </allowManualOverrideViaFAC> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [0..1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [0..1]
<manualAudioUrlList> CallCenterAnnouncementURLListModify </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListModify20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [0..1]
<manualVideoUrlList> CallCenterAnnouncementURLListModify </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListModify20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterNightServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0" nillable="true"/>
<xs:element name="forceNightService" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowManualOverrideViaFAC" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode " minOccurs="0"/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterOverflowGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterOverflowGetRequest20
Abstract | no
Documentation | Get a call center's overflow settings. The response is either a GroupCallCenterOverflowGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterOverflowGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterOverflowGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterOverflowGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterOverflowProcessingAction </action> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterOverflowProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean "/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds "/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterOverflowModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterOverflowModifyRequest20
Abstract | no
Documentation | Modify a call center's overflow settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterOverflowProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [0..1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [0..1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterOverflowModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterOverflowProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeAddRequest
Abstract | no
Documentation | Add a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeDeleteRequest
Abstract | no
Documentation | Delete a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeGetListRequest
Abstract | no
Documentation | Get the list of Call Center Level and Organization Level Call Disposition Codes. The response is either GroupCallCenterQueueCallDispositionCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeGetListResponse
Abstract | no
Documentation | Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeGetRequest
Abstract | no
Documentation | Get a Call Center Call Disposition Code. The response is either GroupCallCenterQueueCallDispositionCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterQueueCallDispositionCodeGetRequest

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeModifyRequest
Abstract | no
Documentation | Modify a Call Center Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeSettingsGetRequest
Abstract | no
Documentation | Request the user level data associated with Call Center Call Disposition Code Settings. The response is either a GroupCallCenterQueueCallDispositionCodeSettingsGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeSettingsGetResponse
Abstract | no
Documentation | Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean "/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest
Abstract | no
Documentation | Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [0..1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [0..1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [0..1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " nillable="true" minOccurs="0"/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueStatusNotificationGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueStatusNotificationGetRequest
Abstract | no
Documentation | Get the status configuration for a given call center. The response is either a GroupCallCenterQueueStatusNotificationGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueStatusNotificationGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueStatusNotificationGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterQueueStatusNotificationGetRequest. The response contains the call center status configuration information.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableQueueStatusNotification> xs:boolean </enableQueueStatusNotification> [1]
<enableQueueDepthThreshold> xs:boolean </enableQueueDepthThreshold> [1]
<enableWaitingTimeThreshold> xs:boolean </enableWaitingTimeThreshold> [1]
<numberOfCallsThreshold> CallCenterQueueDepthNotificationThreshold </numberOfCallsThreshold> [1]
<waitingTimeOfCallsThreshold> CallCenterWaitingTimeNotificationThresholdSeconds </waitingTimeOfCallsThreshold> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableQueueStatusNotification" type=" xs:boolean "/>
<xs:element name="enableQueueDepthThreshold" type=" xs:boolean "/>
<xs:element name="enableWaitingTimeThreshold" type=" xs:boolean "/>
<xs:element name="numberOfCallsThreshold" type=" CallCenterQueueDepthNotificationThreshold "/>
<xs:element name="waitingTimeOfCallsThreshold" type=" CallCenterWaitingTimeNotificationThresholdSeconds "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueStatusNotificationModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueStatusNotificationModifyRequest
Abstract | no
Documentation | Set the status configuration for a given call center. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableQueueStatusNotification> xs:boolean </enableQueueStatusNotification> [0..1]
<enableQueueDepthThreshold> xs:boolean </enableQueueDepthThreshold> [0..1]
<enableWaitingTimeThreshold> xs:boolean </enableWaitingTimeThreshold> [0..1]
<numberOfCallsThreshold> CallCenterQueueDepthNotificationThreshold </numberOfCallsThreshold> [0..1]
<waitingTimeOfCallsThreshold> CallCenterWaitingTimeNotificationThresholdSeconds </waitingTimeOfCallsThreshold> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueStatusNotificationModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableQueueStatusNotification" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableQueueDepthThreshold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableWaitingTimeThreshold" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfCallsThreshold" type=" CallCenterQueueDepthNotificationThreshold " minOccurs="0"/>
<xs:element name="waitingTimeOfCallsThreshold" type=" CallCenterWaitingTimeNotificationThresholdSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueThresholdsGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueThresholdsGetRequest
Abstract | no
Documentation | Get a call center's queue Thresholds settings. The response is either a GroupCallCenterQueueThresholdsGetRequest or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueThresholdsGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueThresholdsGetResponse
Abstract | no
Documentation | Response to the GroupCallCenterQueueThresholdsGetRequest.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<thresholdCurrentCallsInQueueYellow> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueYellow> [0..1]
<thresholdCurrentCallsInQueueRed> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueRed> [0..1]
<thresholdCurrentLongestWaitingCallYellow> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallYellow> [0..1]
<thresholdCurrentLongestWaitingCallRed> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallRed> [0..1]
<thresholdAverageEstimatedWaitTimeYellow> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeYellow> [0..1]
<thresholdAverageEstimatedWaitTimeRed> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeRed> [0..1]
<thresholdAverageHandlingTimeYellow> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeYellow> [0..1]
<thresholdAverageHandlingTimeRed> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeRed> [0..1]
<thresholdAverageSpeedOfAnswerYellow> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerYellow> [0..1]
<thresholdAverageSpeedOfAnswerRed> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [1]
<notificationEmailAddress> EmailAddress </notificationEmailAddress> [0..8]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="thresholdCurrentCallsInQueueYellow" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0"/>
<xs:element name="thresholdCurrentCallsInQueueRed" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0"/>
<xs:element name="thresholdCurrentLongestWaitingCallYellow" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdCurrentLongestWaitingCallRed" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageEstimatedWaitTimeYellow" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageEstimatedWaitTimeRed" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageHandlingTimeYellow" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageHandlingTimeRed" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageSpeedOfAnswerYellow" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0"/>
<xs:element name="thresholdAverageSpeedOfAnswerRed" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean "/>
<xs:element name="notificationEmailAddress" type=" EmailAddress " minOccurs="0" maxOccurs="8"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterQueueThresholdsModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterQueueThresholdsModifyRequest
Abstract | no
Documentation | Modify a call center's queue Thresholds settings. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<thresholdCurrentCallsInQueueYellow> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueYellow> [0..1]
<thresholdCurrentCallsInQueueRed> CallCenterQueueThresholdCurrentCallsInQueue </thresholdCurrentCallsInQueueRed> [0..1]
<thresholdCurrentLongestWaitingCallYellow> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallYellow> [0..1]
<thresholdCurrentLongestWaitingCallRed> CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds </thresholdCurrentLongestWaitingCallRed> [0..1]
<thresholdAverageEstimatedWaitTimeYellow> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeYellow> [0..1]
<thresholdAverageEstimatedWaitTimeRed> CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds </thresholdAverageEstimatedWaitTimeRed> [0..1]
<thresholdAverageHandlingTimeYellow> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeYellow> [0..1]
<thresholdAverageHandlingTimeRed> CallCenterQueueThresholdAverageHandlingTimeSeconds </thresholdAverageHandlingTimeRed> [0..1]
<thresholdAverageSpeedOfAnswerYellow> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerYellow> [0..1]
<thresholdAverageSpeedOfAnswerRed> CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds </thresholdAverageSpeedOfAnswerRed> [0..1]
<enableNotificationEmail> xs:boolean </enableNotificationEmail> [0..1]
<notificationEmailAddressList> CallCenterQueueThresholdReplacementNotificationEmailList </notificationEmailAddressList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterQueueThresholdsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="thresholdCurrentCallsInQueueYellow" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentCallsInQueueRed" type=" CallCenterQueueThresholdCurrentCallsInQueue " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentLongestWaitingCallYellow" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdCurrentLongestWaitingCallRed" type=" CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageEstimatedWaitTimeYellow" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageEstimatedWaitTimeRed" type=" CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageHandlingTimeYellow" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageHandlingTimeRed" type=" CallCenterQueueThresholdAverageHandlingTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageSpeedOfAnswerYellow" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="thresholdAverageSpeedOfAnswerRed" type=" CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableNotificationEmail" type=" xs:boolean " minOccurs="0"/>
<xs:element name="notificationEmailAddressList" type=" CallCenterQueueThresholdReplacementNotificationEmailList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallGetRequest20
Abstract | no
Documentation | Get a call center's stranded call settings. The response is either a GroupCallCenterStrandedCallGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterStrandedCallGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterStrandedCallProcessingAction </action> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterStrandedCallProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallModifyRequest20
Abstract | no
Documentation | Modify a call center's stranded call settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterStrandedCallProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterStrandedCallProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallUnavailableGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallUnavailableGetRequest20
Abstract | no
Documentation | Get a call center's stranded calls - unavailable settings. The response is either a GroupCallCenterStrandedCallUnavailableGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallUnavailableGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallUnavailableGetResponse20
Abstract | no
Documentation | Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> xs:boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> [1]
<numberOfAgentsWithSpecifiedUnavailableCode> CallCenterStrandedCallUnavailableNumberOfAgents </numberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<agentsUnavailableCode> CallCenterAgentUnavailableCode </agentsUnavailableCode> [0..1]
<action> CallCenterStrandedCallUnavailableProcessingAction </action> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode" type=" xs:boolean "/>
<xs:element name="numberOfAgentsWithSpecifiedUnavailableCode" type=" CallCenterStrandedCallUnavailableNumberOfAgents " minOccurs="0"/>
<xs:element name="agentsUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="action" type=" CallCenterStrandedCallUnavailableProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: GroupCallCenterStrandedCallUnavailableModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupCallCenterStrandedCallUnavailableModifyRequest20
Abstract | no
Documentation | Modify a call center's stranded calls - unavailable settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> xs:boolean </conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<numberOfAgentsWithSpecifiedUnavailableCode> CallCenterStrandedCallUnavailableNumberOfAgents </numberOfAgentsWithSpecifiedUnavailableCode> [0..1]
<agentsUnavailableCode> CallCenterAgentUnavailableCode </agentsUnavailableCode> [0..1]
<action> CallCenterStrandedCallUnavailableProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupCallCenterStrandedCallUnavailableModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="conditionPolicyOnNumberOfAgentsWithSpecifiedUnavailableCode" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfAgentsWithSpecifiedUnavailableCode" type=" CallCenterStrandedCallUnavailableNumberOfAgents " minOccurs="0" nillable="true"/>
<xs:element name="agentsUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0" nillable="true"/>
<xs:element name="action" type=" CallCenterStrandedCallUnavailableProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingBrandingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingBrandingGetRequest
Abstract | no
Documentation | Request to get the system branding information. The response is either SystemCallCenterEnhancedReportingBrandingGetResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingBrandingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingBrandingGetResponse
Abstract | no
Documentation | Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingSystemBrandingChoice </brandingChoice> [1]
<customBrandingFileDescription> FileDescription </customBrandingFileDescription> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingSystemBrandingChoice "/>
<xs:element name="customBrandingFileDescription" type=" FileDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingBrandingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingBrandingModifyRequest
Abstract | no
Documentation | Request to modify the system branding configuration. The response is either SuccessResponse or ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<brandingChoice> CallCenterEnhancedReportingSystemBrandingChoice </brandingChoice> [0..1]
<customBrandingFile> LabeledFileResource </customBrandingFile> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingBrandingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="brandingChoice" type=" CallCenterEnhancedReportingSystemBrandingChoice " minOccurs="0"/>
<xs:element name="customBrandingFile" type=" LabeledFileResource " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingDataTemplateGetListRequest
Abstract | no
Documentation | Request to get the list of data template and the corresponding information in the system. The response is either a SystemCallCenterEnhancedReportingDataTemplateGetListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingDataTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingDataTemplateGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingDataTemplateGetListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<info> CallCenterReportDataTemplateInfo </info> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingDataTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="info" type=" CallCenterReportDataTemplateInfo " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingGetRequest
Abstract | no
Documentation | Request to get the call center enhanced reporting system settings. The response is either a SystemCallCenterEnhancedReportingGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingGetResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingGetRequest.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> xs:boolean </archiveReports> [1]
<reportApplicationURL> URL </reportApplicationURL> [0..1]
<repositoryApplicationURL> URL </repositoryApplicationURL> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="archiveReports" type=" xs:boolean "/>
<xs:element name="reportApplicationURL" type=" URL " minOccurs="0"/>
<xs:element name="repositoryApplicationURL" type=" URL " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingModifyRequest
Abstract | no
Documentation | Modify the system settings for call center enhanced reporting. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<archiveReports> xs:boolean </archiveReports> [0..1]
<reportApplicationURL> URL </reportApplicationURL> [0..1]
<repositoryApplicationURL> URL </repositoryApplicationURL> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="archiveReports" type=" xs:boolean " minOccurs="0"/>
<xs:element name="reportApplicationURL" type=" URL " minOccurs="0" nillable="true"/>
<xs:element name="repositoryApplicationURL" type=" URL " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateAddRequest
Abstract | no
Documentation | Request to add a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateDeleteRequest
Abstract | no
Documentation | Request to delete a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateGetListRequest
Abstract | no
Documentation | Request to get system level call center report template list. The response is either a SystemCallCenterEnhancedReportingReportTemplateGetListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateGetListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest. Contains a table with column headings: "Name", "Description", "Is Custom", "Type" and "Enabled"
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplateTable> core:OCITable </reportTemplateTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="reportTemplateTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateGetRequest
Abstract | no
Documentation | Request to get a system level call center report template. The response is either a SystemCallCenterEnhancedReportingReportTemplateGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateGetResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterReportTemplateDescription </description> [0..1]
<dataTemplate> CallCenterReportDataTemplateName </dataTemplate> [1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<xsltTemplateDescription> FileDescription </xsltTemplateDescription> [1]
<scope> CallCenterReportTemplateAccessOption </scope> [1]
<isEnabled> xs:boolean </isEnabled> [1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValue </filterValue> [0..5]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0"/>
<xs:element name="dataTemplate" type=" CallCenterReportDataTemplateName "/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0"/>
<xs:element name="xsltTemplateDescription" type=" FileDescription "/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption "/>
<xs:element name="isEnabled" type=" xs:boolean "/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValue " minOccurs="0" maxOccurs="5"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingReportTemplateModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingReportTemplateModifyRequest
Abstract | no
Documentation | Request to modify a system level call center report template. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
<newName> CallCenterReportTemplateName </newName> [0..1]
<description> CallCenterReportTemplateDescription </description> [0..1]
<xsltTemplate> LabeledFileResource </xsltTemplate> [0..1]
<scope> CallCenterReportTemplateAccessOption </scope> [0..1]
<isEnabled> xs:boolean </isEnabled> [0..1]
<isRealtimeReport> xs:boolean </isRealtimeReport> [0..1]
<filterNumber> CallCenterReportDataTemplateFilterNumber </filterNumber> [0..1]
<filterValue> CallCenterReportDataTemplateQueryFilterValueReplacementList </filterValue> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingReportTemplateModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
<xs:element name="newName" type=" CallCenterReportTemplateName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterReportTemplateDescription " minOccurs="0" nillable="true"/>
<xs:element name="xsltTemplate" type=" LabeledFileResource " minOccurs="0"/>
<xs:element name="scope" type=" CallCenterReportTemplateAccessOption " minOccurs="0"/>
<xs:element name="isEnabled" type=" xs:boolean " minOccurs="0"/>
<xs:element name="isRealtimeReport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="filterNumber" type=" CallCenterReportDataTemplateFilterNumber " minOccurs="0" nillable="true"/>
<xs:element name="filterValue" type=" CallCenterReportDataTemplateQueryFilterValueReplacementList " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest
Abstract | no
Documentation | Request to get the list of all active call center reporting scheduled reports in the system. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest
Abstract | no
Documentation | Request to get the list of all completed call center reporting scheduled reports in the system. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetListRequest
Abstract | no
Documentation | Request to get the list of all call center reporting scheduled reports in the system. The response is either an SystemCallCenterEnhancedReportingScheduledReportGetListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaCallCenterScheduledReportName> SearchCriteriaCallCenterScheduledReportName </searchCriteriaCallCenterScheduledReportName> [0..*]
<searchCriteriaGroupId> SearchCriteriaGroupId </searchCriteriaGroupId> [0..*]
<searchCriteriaExactCallCenterScheduledReportServiceProvider> SearchCriteriaExactCallCenterScheduledReportServiceProvider </searchCriteriaExactCallCenterScheduledReportServiceProvider> [0..1]
<searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor </searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor> [0..1]
<searchCriteriaCallCenterReportTemplateName> SearchCriteriaCallCenterReportTemplateName </searchCriteriaCallCenterReportTemplateName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterScheduledReportName" type=" SearchCriteriaCallCenterScheduledReportName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaGroupId" type=" SearchCriteriaGroupId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportServiceProvider" type=" SearchCriteriaExactCallCenterScheduledReportServiceProvider " minOccurs="0"/>
<xs:element name="searchCriteriaExactCallCenterScheduledReportCreatedBySupervisor" type=" SearchCriteriaExactCallCenterScheduledReportCreatedBySupervisor " minOccurs="0"/>
<xs:element name="searchCriteriaCallCenterReportTemplateName" type=" SearchCriteriaCallCenterReportTemplateName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest. Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Status", "Report Template Name", "Report Template Level" and "Recurring". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Status" are "Active", and "Completed". The possible values for "Recurring" are "None", "Daily", "Weekly", "Monthly" and "Yearly". The possible values for "Report Template Level" are "System", "Enterprise" and "Group". For the rows with "Is Enterprise" column value "true", the "Group Id" column will be empty.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportTable> core:OCITable </scheduledReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest
Abstract | no
Documentation | Request to get all the call center reporting scheduled report in the system that uses a given system level report template. The response is either a SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<name> CallCenterReportTemplateName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="name" type=" CallCenterReportTemplateName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest. Contains a table with column headings: "Schedule Name", "Organization Type", "Service Provider Id", "Group Id", "Created By", "Created By Supervisor", and "Is Active". The "Organization Type" is either "Service Provider" or "Enterprise". The "Created By" can be either "Administrator" or user id if created by supervisor. The possible values for "Created By Supervisor" are "true" and "false".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduleReportTable> core:OCITable </scheduleReportTable> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduleReportTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Abstract | no
Documentation | Request to get the system settings for the call center enhanced reporting scheduling tasks. The response is either a SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse
Abstract | no
Documentation | Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportSearchIntervalMinutes> CallCenterScheduledReportSearchIntervalMinutes </scheduledReportSearchIntervalMinutes> [1]
<maximumScheduledReportsPerInterval> CallCenterMaximumScheduledReportsPerInterval </maximumScheduledReportsPerInterval> [1]
<deleteScheduledReportDaysAfterCompletion> CallCenterDaysAfterScheduledReportCompletion </deleteScheduledReportDaysAfterCompletion> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="scheduledReportSearchIntervalMinutes" type=" CallCenterScheduledReportSearchIntervalMinutes "/>
<xs:element name="maximumScheduledReportsPerInterval" type=" CallCenterMaximumScheduledReportsPerInterval "/>
<xs:element name="deleteScheduledReportDaysAfterCompletion" type=" CallCenterDaysAfterScheduledReportCompletion "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest
Abstract | no
Documentation | Modify the system settings for the call center enhanced reporting scheduling tasks. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<scheduledReportSearchIntervalMinutes> CallCenterScheduledReportSearchIntervalMinutes </scheduledReportSearchIntervalMinutes> [0..1]
<maximumScheduledReportsPerInterval> CallCenterMaximumScheduledReportsPerInterval </maximumScheduledReportsPerInterval> [0..1]
<deleteScheduledReportDaysAfterCompletion> CallCenterDaysAfterScheduledReportCompletion </deleteScheduledReportDaysAfterCompletion> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="scheduledReportSearchIntervalMinutes" type=" CallCenterScheduledReportSearchIntervalMinutes " minOccurs="0"/>
<xs:element name="maximumScheduledReportsPerInterval" type=" CallCenterMaximumScheduledReportsPerInterval " minOccurs="0"/>
<xs:element name="deleteScheduledReportDaysAfterCompletion" type=" CallCenterDaysAfterScheduledReportCompletion " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterGetRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterGetRequest19
Abstract | no
Documentation | Request the system level data associated with Call Center. The response is either a SystemCallCenterGetResponse19 or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence/>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterGetResponse19

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterGetResponse19
Abstract | no
Documentation | Response to SystemCallCenterGetRequest19.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress> EmailAddress </defaultFromAddress> [1]
<statisticsSamplingPeriodMinutes> CallCenterStatisticsSamplingPeriodMinutes </statisticsSamplingPeriodMinutes> [1]
<defaultEnableGuardTimer> xs:boolean </defaultEnableGuardTimer> [1]
<defaultGuardTimerSeconds> CallCenterGuardTimerSeconds </defaultGuardTimerSeconds> [1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [1]
<defaultPlayRingWhenOfferCall> xs:boolean </defaultPlayRingWhenOfferCall> [1]
<uniformCallDistributionPolicyScope> CallCenterUniformCallDistributionPolicyScope </uniformCallDistributionPolicyScope> [1]
<callHandlingSamplingPeriodMinutes> CallHandlingSamplingPeriodMinutes </callHandlingSamplingPeriodMinutes> [1]
<callHandlingMinimumSamplingSize> CallHandlingMinimumSamplingSize </callHandlingMinimumSamplingSize> [1]
<playToneToAgentForEmergencyCall> xs:boolean </playToneToAgentForEmergencyCall> [1]
<emergencyCallCLIDPrefix> CallCenterEmergencyCallCLIDPrefix </emergencyCallCLIDPrefix> [1]
<thresholdCrossingNotificationEmailGuardTimerSeconds> CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds </thresholdCrossingNotificationEmailGuardTimerSeconds> [1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="defaultFromAddress" type=" EmailAddress "/>
<xs:element name="statisticsSamplingPeriodMinutes" type=" CallCenterStatisticsSamplingPeriodMinutes "/>
<xs:element name="defaultEnableGuardTimer" type=" xs:boolean "/>
<xs:element name="defaultGuardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean "/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean "/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean "/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable "/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean "/>
<xs:element name="defaultPlayRingWhenOfferCall" type=" xs:boolean "/>
<xs:element name="uniformCallDistributionPolicyScope" type=" CallCenterUniformCallDistributionPolicyScope "/>
<xs:element name="callHandlingSamplingPeriodMinutes" type=" CallHandlingSamplingPeriodMinutes "/>
<xs:element name="callHandlingMinimumSamplingSize" type=" CallHandlingMinimumSamplingSize "/>
<xs:element name="playToneToAgentForEmergencyCall" type=" xs:boolean "/>
<xs:element name="emergencyCallCLIDPrefix" type=" CallCenterEmergencyCallCLIDPrefix "/>
<xs:element name="thresholdCrossingNotificationEmailGuardTimerSeconds" type=" CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: SystemCallCenterModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | SystemCallCenterModifyRequest
Abstract | no
Documentation | Modify the system level data associated with Call Center. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<defaultFromAddress> EmailAddress </defaultFromAddress> [0..1]
<statisticsSamplingPeriodMinutes> CallCenterStatisticsSamplingPeriodMinutes </statisticsSamplingPeriodMinutes> [0..1]
<defaultEnableGuardTimer> xs:boolean </defaultEnableGuardTimer> [0..1]
<defaultGuardTimerSeconds> CallCenterGuardTimerSeconds </defaultGuardTimerSeconds> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<defaultPlayRingWhenOfferCall> xs:boolean </defaultPlayRingWhenOfferCall> [0..1]
<uniformCallDistributionPolicyScope> CallCenterUniformCallDistributionPolicyScope </uniformCallDistributionPolicyScope> [0..1]
<callHandlingSamplingPeriodMinutes> CallHandlingSamplingPeriodMinutes </callHandlingSamplingPeriodMinutes> [0..1]
<callHandlingMinimumSamplingSize> CallHandlingMinimumSamplingSize </callHandlingMinimumSamplingSize> [0..1]
<playToneToAgentForEmergencyCall> xs:boolean </playToneToAgentForEmergencyCall> [0..1]
<emergencyCallCLIDPrefix> CallCenterEmergencyCallCLIDPrefix </emergencyCallCLIDPrefix> [0..1]
<thresholdCrossingNotificationEmailGuardTimerSeconds> CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds </thresholdCrossingNotificationEmailGuardTimerSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="SystemCallCenterModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="defaultFromAddress" type=" EmailAddress " minOccurs="0"/>
<xs:element name="statisticsSamplingPeriodMinutes" type=" CallCenterStatisticsSamplingPeriodMinutes " minOccurs="0"/>
<xs:element name="defaultEnableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultGuardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultPlayRingWhenOfferCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="uniformCallDistributionPolicyScope" type=" CallCenterUniformCallDistributionPolicyScope " minOccurs="0"/>
<xs:element name="callHandlingSamplingPeriodMinutes" type=" CallHandlingSamplingPeriodMinutes " minOccurs="0"/>
<xs:element name="callHandlingMinimumSamplingSize" type=" CallHandlingMinimumSamplingSize " minOccurs="0"/>
<xs:element name="playToneToAgentForEmergencyCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="emergencyCallCLIDPrefix" type=" CallCenterEmergencyCallCLIDPrefix " minOccurs="0"/>
<xs:element name="thresholdCrossingNotificationEmailGuardTimerSeconds" type=" CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterAddSupervisedAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterAddSupervisedAgentListRequest
Abstract | no
Documentation | Assign agent(s) to a call center supervisor. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAddSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterAgentDetailsGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterAgentDetailsGetRequest
Abstract | no
Documentation | Request to get the detail information of a Call Center Agent. Administrator, supervisor and agent itself can send this command. The response is either UserCallCenterAgentDetailsGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentDetailsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterAgentDetailsGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterAgentDetailsGetResponse
Abstract | no
Documentation | Response to the UserCallCenterAgentDetailsGetRequest. Contains the detail information for a Call Center Agent.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isCallCenterBasicAssigned> xs:boolean </isCallCenterBasicAssigned> [1]
<isCallCenterStandardAssigned> xs:boolean </isCallCenterStandardAssigned> [1]
<isCallCenterPremiumAssigned> xs:boolean </isCallCenterPremiumAssigned> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentDetailsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isCallCenterBasicAssigned" type=" xs:boolean "/>
<xs:element name="isCallCenterStandardAssigned" type=" xs:boolean "/>
<xs:element name="isCallCenterPremiumAssigned" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterAgentSignOutRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterAgentSignOutRequest
Abstract | no
Documentation | This request signs-out a call center agent. Administrator, supervisor and agent itself can sign-out an agent. An empty OCI table in OCI-P response indicates success and the agent has been signed out. This sign-out command will fail if the agent is the last signed-in agent of any standard or premium call center to which she is currently joined. If the sign-out fails, the OCI-P response will contain a list of Call Centers for which the agent is the last signed-in agent. If this special logic is not needed, UserCallCenterModifyRequest19 can still be used to change the agents ACD state without checking if the agent is the last signed-in agent. The response is either a UserCallCenterAgentSignOutResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentSignOutRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterAgentSignOutResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterAgentSignOutResponse
Abstract | no
Documentation | Response to the UserCallCenterAgentSignOutRequest. It contains a list of call centers for which the agent is the last signed-in agent. Contains a table with column headings: "Service User Id" and "Call Center Name".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterAgentSignOutResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterCallDispositionCodeGetAvailableListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterCallDispositionCodeGetAvailableListRequest
Abstract | no
Documentation | Get the list of available Call Center Call Disposition Codes to be used by a client. The response is either UserCallCenterCallDispositionCodeGetAvailableListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterCallDispositionCodeGetAvailableListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterCallDispositionCodeGetAvailableListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterCallDispositionCodeGetAvailableListResponse
Abstract | no
Documentation | Response to the UserCallCenterCallDispositionCodeGetAvailableListRequest. This list may include Group/Enterprise level codes in addition to the Call Center level codes, depending on the call center disposition codes settings. Only active codes are included in the list. Contains a table with column headings: "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterCallDispositionCodeGetAvailableListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterDeleteSupervisedAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterDeleteSupervisedAgentListRequest
Abstract | no
Documentation | Delete agent(s) from a call center supervisor. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserId> UserId </agentUserId> [1..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterDeleteSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserId" type=" UserId " minOccurs="1" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest
Abstract | no
Documentation | Request to get the input parameter info for a call center report template. The response is either a UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse
Abstract | no
Documentation | Response to UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isRealtimeReport> xs:boolean </isRealtimeReport> [1]
<requireAgentParam> xs:boolean </requireAgentParam> [1]
<requireCallCenterParam> xs:boolean </requireCallCenterParam> [1]
<requireCallCenterDnisParam> xs:boolean </requireCallCenterDnisParam> [1]
<requireSamplingPeriodParam> xs:boolean </requireSamplingPeriodParam> [1]
<callCompletionThresholdParam> CallCenterReportInputParameterOption </callCompletionThresholdParam> [0..1]
<shortDurationThresholdParam> CallCenterReportInputParameterOption </shortDurationThresholdParam> [0..1]
<serviceLevelThresholdParam> CallCenterReportInputParameterOption </serviceLevelThresholdParam> [0..1]
<serviceLevelInclusionsParam> CallCenterReportInputParameterOption </serviceLevelInclusionsParam> [0..1]
<serviceLevelObjectiveThresholdParam> CallCenterReportInputParameterOption </serviceLevelObjectiveThresholdParam> [0..1]
<abandonedCallThresholdParam> CallCenterReportInputParameterOption </abandonedCallThresholdParam> [0..1]
<serviceLevelThresholdParamNumber> CallCenterReportServiceLevelInputParameterNumber </serviceLevelThresholdParamNumber> [0..1]
<abandonedCallThresholdParamNumber> CallCenterReportAbandonedCallInputParameterNumber </abandonedCallThresholdParamNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isRealtimeReport" type=" xs:boolean "/>
<xs:element name="requireAgentParam" type=" xs:boolean "/>
<xs:element name="requireCallCenterParam" type=" xs:boolean "/>
<xs:element name="requireCallCenterDnisParam" type=" xs:boolean "/>
<xs:element name="requireSamplingPeriodParam" type=" xs:boolean "/>
<xs:element name="callCompletionThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="shortDurationThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelInclusionsParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelObjectiveThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParam" type=" CallCenterReportInputParameterOption " minOccurs="0"/>
<xs:element name="serviceLevelThresholdParamNumber" type=" CallCenterReportServiceLevelInputParameterNumber " minOccurs="0"/>
<xs:element name="abandonedCallThresholdParamNumber" type=" CallCenterReportAbandonedCallInputParameterNumber " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingScheduledReportDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingScheduledReportDeleteRequest
Abstract | no
Documentation | Request to delete a call center reporting scheduled report created by a supervisor. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingScheduledReportGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingScheduledReportGetRequest
Abstract | no
Documentation | Request to get a call center reporting scheduled report created by supervisor. The response is either a UserCallCenterEnhancedReportingScheduledReportGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingScheduledReportGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingScheduledReportGetResponse
Abstract | no
Documentation | Response to UserCallCenterEnhancedReportingScheduledReportGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<description> CallCenterScheduledReportDescription </description> [0..1]
<reportTemplate> CallCenterReportTemplateKey </reportTemplate> [1]
<schedule> CallCenterReportSchedule </schedule> [1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [1]
<reportInterval> CallCenterReportInterval </reportInterval> [1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [1]
<agent> CallCenterScheduledReportAgentSelectionRead </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportThresholdSeconds </serviceLevelThresholdSeconds> [0..5]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusions </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportThresholdSeconds </abandonedCallThresholdSeconds> [0..4]
<emailAddress> EmailAddress </emailAddress> [1..9]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0"/>
<xs:element name="reportTemplate" type=" CallCenterReportTemplateKey "/>
<xs:element name="schedule" type=" CallCenterReportSchedule "/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone "/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat "/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat "/>
<xs:element name="reportInterval" type=" CallCenterReportInterval "/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat "/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelectionRead " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="5"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusions " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0" maxOccurs="4"/>
<xs:element name="emailAddress" type=" EmailAddress " minOccurs="1" maxOccurs="9"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterEnhancedReportingScheduledReportModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterEnhancedReportingScheduledReportModifyRequest
Abstract | no
Documentation | Request to modify a call center reporting scheduled report created by a supervisor. The response is either a SuccessResponse or an ErrorResponse. The startDate element is adjusted to the first occurrence of the recurrent schedule that comes at or after startDate.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<name> CallCenterScheduledReportName </name> [1]
<newName> CallCenterScheduledReportName </newName> [0..1]
<description> CallCenterScheduledReportDescription </description> [0..1]
<schedule> CallCenterReportSchedule </schedule> [0..1]
<samplingPeriod> CallCenterReportSamplingPeriod </samplingPeriod> [0..1]
<startDayOfWeek> DayOfWeek </startDayOfWeek> [0..1]
<reportTimeZone> TimeZone </reportTimeZone> [0..1]
<reportDateFormat> CallCenterReportDateFormat </reportDateFormat> [0..1]
<reportTimeFormat> CallCenterReportTimeFormat </reportTimeFormat> [0..1]
<reportInterval> CallCenterReportInterval </reportInterval> [0..1]
<reportFormat> CallCenterReportFileFormat </reportFormat> [0..1]
<agent> CallCenterScheduledReportAgentSelection </agent> [0..1]
Start Choice [0..1]
<callCenter> CallCenterScheduledReportCallCenterSelection </callCenter> [1]
<dnis> CallCenterScheduledReportDNISSelection </dnis> [1]
End Choice
<callCompletionThresholdSeconds> CallCenterReportThresholdSeconds </callCompletionThresholdSeconds> [0..1]
<shortDurationThresholdSeconds> CallCenterReportThresholdSeconds </shortDurationThresholdSeconds> [0..1]
<serviceLevelThresholdSeconds> CallCenterReportServiceLevelThresholdReplacementList </serviceLevelThresholdSeconds> [0..1]
<serviceLevelInclusions> CallCenterScheduledReportServiceLevelInclusionsModify </serviceLevelInclusions> [0..1]
<serviceLevelObjectivePercentage> CallCenterReportServiceLevelObjective </serviceLevelObjectivePercentage> [0..1]
<abandonedCallThresholdSeconds> CallCenterReportAbandonedCallThresholdReplacementList </abandonedCallThresholdSeconds> [0..1]
<emailAddress> CallCenterReportReplacementEmailList </emailAddress> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterEnhancedReportingScheduledReportModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="name" type=" CallCenterScheduledReportName "/>
<xs:element name="newName" type=" CallCenterScheduledReportName " minOccurs="0"/>
<xs:element name="description" type=" CallCenterScheduledReportDescription " minOccurs="0" nillable="true"/>
<xs:element name="schedule" type=" CallCenterReportSchedule " minOccurs="0"/>
<xs:element name="samplingPeriod" type=" CallCenterReportSamplingPeriod " minOccurs="0"/>
<xs:element name="startDayOfWeek" type=" DayOfWeek " minOccurs="0"/>
<xs:element name="reportTimeZone" type=" TimeZone " minOccurs="0"/>
<xs:element name="reportDateFormat" type=" CallCenterReportDateFormat " minOccurs="0"/>
<xs:element name="reportTimeFormat" type=" CallCenterReportTimeFormat " minOccurs="0"/>
<xs:element name="reportInterval" type=" CallCenterReportInterval " minOccurs="0"/>
<xs:element name="reportFormat" type=" CallCenterReportFileFormat " minOccurs="0"/>
<xs:element name="agent" type=" CallCenterScheduledReportAgentSelection " minOccurs="0"/>
<xs:choice minOccurs="0">
<xs:element name="callCenter" type=" CallCenterScheduledReportCallCenterSelection "/>
<xs:element name="dnis" type=" CallCenterScheduledReportDNISSelection "/>
</xs:choice>
<xs:element name="callCompletionThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="shortDurationThresholdSeconds" type=" CallCenterReportThresholdSeconds " minOccurs="0"/>
<xs:element name="serviceLevelThresholdSeconds" type=" CallCenterReportServiceLevelThresholdReplacementList " minOccurs="0"/>
<xs:element name="serviceLevelInclusions" type=" CallCenterScheduledReportServiceLevelInclusionsModify " minOccurs="0"/>
<xs:element name="serviceLevelObjectivePercentage" type=" CallCenterReportServiceLevelObjective " minOccurs="0" nillable="true"/>
<xs:element name="abandonedCallThresholdSeconds" type=" CallCenterReportAbandonedCallThresholdReplacementList " minOccurs="0"/>
<xs:element name="emailAddress" type=" CallCenterReportReplacementEmailList " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAgentSupervisorListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAgentSupervisorListRequest
Abstract | no
Documentation | Get a list of supervisors for an agent on a given call center. The response is either a UserCallCenterGetAgentSupervisorListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAgentSupervisorListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAgentSupervisorListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAgentSupervisorListResponse
Abstract | no
Documentation | Response to the UserCallCenterGetAgentSupervisorListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "IMP Id", "Location Code".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorTable> core:OCITable </supervisorTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAgentSupervisorListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="supervisorTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAvailableCallCenterListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAvailableCallCenterListRequest
Abstract | no
Documentation | This request gets a list of all call centers which the user can be assigned to as an agent. Some of the call centers may already have the user as an agent. It is the clients responsibility to discard the call centers that the user is already an agent of. The response is either a UserCallCenterGetAvailableCallCenterListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAvailableCallCenterListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAvailableCallCenterListResponse
Abstract | no
Documentation | Response to the UserCallCenterGetAvailableCallCenterListRequest. Contains a table with column heading: "Service User Id".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableCallCenterListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAvailableDNISListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAvailableDNISListRequest
Abstract | no
Documentation | Request a list of available DNIS for agent to select. The response is either UserCallCenterGetAvailableDNISListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableDNISListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetAvailableDNISListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetAvailableDNISListResponse
Abstract | no
Documentation | Response to UserCallCenterGetAvailableDNISListRequest. Contains a list of available DNIS for agent to select.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<availableDNIS> DNISKey </availableDNIS> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetAvailableDNISListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="availableDNIS" type=" DNISKey " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetRequest19
Abstract | no
Documentation | Get the user's call center settings and the list of call centers the specified user belongs to. The response is either a UserCallCenterGetResponse19 or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetResponse19

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetResponse19
Abstract | no
Documentation | Response to the UserCallCenterGetRequest19. Contains the user's call center settings. Indicates whether the agent is current available (logged in) to each call center in the list. Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Available", "Logoff Allowed", "Type", "Priority","Routing Policy" and "Skill Level". The valid "Routing Type" values are "Priority Based" and "Skill Based". This column is only populated for Premium Call Centers. The valid "Skill Level" values are of from 1-20. This column is only populated for Premium Skill Based Call Centers.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentACDState> AgentACDState </agentACDState> [0..1]
<agentThresholdProfileName> CallCenterAgentThresholdProfileName </agentThresholdProfileName> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<useDefaultGuardTimer> xs:boolean </useDefaultGuardTimer> [1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<makeOutgoingCallsAsCallCenter> xs:boolean </makeOutgoingCallsAsCallCenter> [0..1]
<outgoingCallDNIS> DNISKey </outgoingCallDNIS> [0..1]
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetResponse19">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentACDState" type=" AgentACDState " minOccurs="0"/>
<xs:element name="agentThresholdProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="useDefaultGuardTimer" type=" xs:boolean "/>
<xs:element name="enableGuardTimer" type=" xs:boolean "/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds "/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="makeOutgoingCallsAsCallCenter" type=" xs:boolean " minOccurs="0"/>
<xs:element name="outgoingCallDNIS" type=" DNISKey " minOccurs="0"/>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetSupervisedAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetSupervisedAgentListRequest
Abstract | no
Documentation | Get a list of agents supervised by a supervisor on a given call center. The response is either a UserCallCenterGetSupervisedAgentListResponse or an ErrorResponse. The search can be done using multiple criterias. If the searchCriteriaModeOr is present, any result matching any one criteria is included in the results. Otherwise, only results matching all the search criterias are included in the results. If no search criteria is specified, all results are returned. In all cases, if a responseSizeLimit is specified and the number of matching results is more than this limit, then an ErrorResponse is returned. Specifying searchCriteriaModeOr without any search criteria results in an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaModeOr> true </searchCriteriaModeOr> [0..1]
<searchCriteriaUserLastName> SearchCriteriaUserLastName </searchCriteriaUserLastName> [0..*]
<searchCriteriaUserFirstName> SearchCriteriaUserFirstName </searchCriteriaUserFirstName> [0..*]
<searchCriteriaDn> SearchCriteriaDn </searchCriteriaDn> [0..*]
<searchCriteriaExtension> SearchCriteriaExtension </searchCriteriaExtension> [0..*]
<searchCriteriaUserId> SearchCriteriaUserId </searchCriteriaUserId> [0..*]
<searchCriteriaExactUserDepartment> SearchCriteriaExactUserDepartment </searchCriteriaExactUserDepartment> [0..1]
<searchCriteriaImpId> SearchCriteriaImpId </searchCriteriaImpId> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaModeOr" type=" xs:boolean " fixed="true" minOccurs="0"/>
<xs:element name="searchCriteriaUserLastName" type=" SearchCriteriaUserLastName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserFirstName" type=" SearchCriteriaUserFirstName " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaDn" type=" SearchCriteriaDn " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExtension" type=" SearchCriteriaExtension " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaUserId" type=" SearchCriteriaUserId " minOccurs="0" maxOccurs="unbounded"/>
<xs:element name="searchCriteriaExactUserDepartment" type=" SearchCriteriaExactUserDepartment " minOccurs="0"/>
<xs:element name="searchCriteriaImpId" type=" SearchCriteriaImpId " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetSupervisedAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetSupervisedAgentListResponse
Abstract | no
Documentation | Response to the UserCallCenterGetSupervisedAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "IMP Id", "Location Code".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserTable> core:OCITable </agentUserTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisedAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentUserTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetSupervisorCallCenterListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetSupervisorCallCenterListRequest
Abstract | no
Documentation | Get a list of call centers the user is assigned to as a supervisor. The response is either a UserCallCenterGetSupervisorCallCenterListResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisorCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterGetSupervisorCallCenterListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserCallCenterGetSupervisorCallCenterListResponse
Abstract | no
Documentation | Response to the UserCallCenterGetSupervisorCallCenterListRequest. Contains a table with column headings: "Service User Id", "Phone Number", "Extension", "Type" and "Priority".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<callCenterTable> core:OCITable </callCenterTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterGetSupervisorCallCenterListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="callCenterTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterModifyCallCenterListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterModifyCallCenterListRequest
Abstract | no
Documentation | Request to modify the call center list for an agent. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentUserId> UserId </agentUserId> [1]
<serviceUserIdList> ReplacementUserIdList </serviceUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifyCallCenterListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="agentUserId" type=" UserId "/>
<xs:element name="serviceUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterModifyRequest19

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterModifyRequest19
Abstract | no
Documentation | Modifies the agents call center settings and the availability for an agent in one or more Call Centers. Contains a list specifying the desired availability status of one or more call centers. A default unavailable code will be used if the parameter agentUnavailableCode is not active, included or is invalid. Changing the agentACDState from unavailable to any other state will automatically clear the unavailable code. The response is either a SuccessResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
<agentACDState> AgentACDState </agentACDState> [0..1]
<agentThresholdProfileName> CallCenterAgentThresholdProfileName </agentThresholdProfileName> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<useDefaultGuardTimer> xs:boolean </useDefaultGuardTimer> [0..1]
<enableGuardTimer> xs:boolean </enableGuardTimer> [0..1]
<guardTimerSeconds> CallCenterGuardTimerSeconds </guardTimerSeconds> [0..1]
<useSystemDefaultUnavailableSettings> xs:boolean </useSystemDefaultUnavailableSettings> [0..1]
<forceAgentUnavailableOnDNDActivation> xs:boolean </forceAgentUnavailableOnDNDActivation> [0..1]
<forceAgentUnavailableOnPersonalCalls> xs:boolean </forceAgentUnavailableOnPersonalCalls> [0..1]
<forceAgentUnavailableOnBouncedCallLimit> xs:boolean </forceAgentUnavailableOnBouncedCallLimit> [0..1]
<numberConsecutiveBouncedCallsToForceAgentUnavailable> CallCenterConsecutiveBouncedCallsToForceAgentUnavailable </numberConsecutiveBouncedCallsToForceAgentUnavailable> [0..1]
<forceAgentUnavailableOnNotReachable> xs:boolean </forceAgentUnavailableOnNotReachable> [0..1]
<makeOutgoingCallsAsCallCenter> xs:boolean </makeOutgoingCallsAsCallCenter> [0..1]
<outgoingCallDNIS> DNISKey </outgoingCallDNIS> [0..1]
<callCenterAgentSettings> CallCenterAgentSettings </callCenterAgentSettings> [0..*]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifyRequest19">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
<xs:element name="agentACDState" type=" AgentACDState " minOccurs="0"/>
<xs:element name="agentThresholdProfileName" type=" CallCenterAgentThresholdProfileName " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="useDefaultGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="enableGuardTimer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="guardTimerSeconds" type=" CallCenterGuardTimerSeconds " minOccurs="0"/>
<xs:element name="useSystemDefaultUnavailableSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnDNDActivation" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnPersonalCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnBouncedCallLimit" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberConsecutiveBouncedCallsToForceAgentUnavailable" type=" CallCenterConsecutiveBouncedCallsToForceAgentUnavailable " minOccurs="0"/>
<xs:element name="forceAgentUnavailableOnNotReachable" type=" xs:boolean " minOccurs="0"/>
<xs:element name="makeOutgoingCallsAsCallCenter" type=" xs:boolean " minOccurs="0"/>
<xs:element name="outgoingCallDNIS" type=" DNISKey " minOccurs="0" nillable="true"/>
<xs:element name="callCenterAgentSettings" type=" CallCenterAgentSettings " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Complex Type: UserCallCenterModifySupervisedAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserCallCenterModifySupervisedAgentListRequest
Abstract | no
Documentation | Modifies a list of users to be supervised by a supervisor on a call center. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorUserId> UserId </supervisorUserId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<agentUserIdList> ReplacementUserIdList </agentUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserCallCenterModifySupervisedAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="supervisorUserId" type=" UserId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="agentUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
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### Simple Type: AgentACDState

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | AgentACDState
Content | Base XSD Type: token value comes from list: {'Sign-In'|'Sign-Out'|'Available'|'Unavailable'|'Wrap-Up'}
Documentation | Agent Automatic Call Distribution (ACD) State.

Schema Component Representation
<xs:simpleType name="AgentACDState">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Sign-In"/>
<xs:enumeration value="Sign-Out"/>
<xs:enumeration value="Available"/>
<xs:enumeration value="Unavailable"/>
<xs:enumeration value="Wrap-Up"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: AlertCallCenterCallOnHoldSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | AlertCallCenterCallOnHoldSeconds
Content | Base XSD Type: int 30 <= value <= 600
Documentation | Timer to alert CallCenter calls on hold

Schema Component Representation
<xs:simpleType name="AlertCallCenterCallOnHoldSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="30"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: BounceCallCenterCallOnHoldSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | BounceCallCenterCallOnHoldSeconds
Content | Base XSD Type: int 30 <= value <= 600
Documentation | Timer to bounce CallCenter calls on hold

Schema Component Representation
<xs:simpleType name="BounceCallCenterCallOnHoldSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="30"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdAverageBusyInTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdAverageBusyInTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Average Busy In time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageBusyInTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdAverageBusyOutTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdAverageBusyOutTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Average Busy Out time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageBusyOutTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdAverageWrapUpTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdAverageWrapUpTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Average Wrap-Up time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdAverageWrapUpTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Current Agent State Unavailable time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentAgentStateUnavailableTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Current Call State Idle time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentCallStateIdleTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Agent Threshold for Current Call State On-Call time.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdCurrentCallStateOnCallTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentThresholdProfileDescription

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentThresholdProfileDescription
Content | Base XSD Type: token length >= 1
Documentation | Call Center Agent Threshold Profile description.

Schema Component Representation
<xs:simpleType name="CallCenterAgentThresholdProfileDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAgentUnavailableCodeDescription

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterAgentUnavailableCodeDescription
Content | Base XSD Type: token length >= 1
Documentation | Call Center Agent Unavailable Code Description.

Schema Component Representation
<xs:simpleType name="CallCenterAgentUnavailableCodeDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="40"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterAnnouncementSelection

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterAnnouncementSelection
Content | Base XSD Type: token value comes from list: {'System'|'Custom'}
Documentation | Call Center Announcement Selection.

Schema Component Representation
<xs:simpleType name="CallCenterAnnouncementSelection">
<xs:restriction base=" xs:token ">
<xs:enumeration value="System"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterComfortMessageBypassThresholdSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterComfortMessageBypassThresholdSeconds
Content | Base XSD Type: int 1 <= value <= 120
Documentation | Call center comfort message bypass threshold. This is the maximum estimated wait time to allow bypassing the comfort message.

Schema Component Representation
<xs:simpleType name="CallCenterComfortMessageBypassThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="120"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterConsecutiveBouncedCallsToForceAgentUnavailable

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterConsecutiveBouncedCallsToForceAgentUnavailable
Content | Base XSD Type: int 1 <= value <= 5
Documentation | Call center maximum number of consecutive bounced calls allowed before forcing agent to become unavailable.

Schema Component Representation
<xs:simpleType name="CallCenterConsecutiveBouncedCallsToForceAgentUnavailable">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="5"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterDaysAfterScheduledReportCompletion

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterDaysAfterScheduledReportCompletion
Content | Base XSD Type: int 1 <= value <= 366
Documentation | The number of days after a scheduled report is completed.

Schema Component Representation
<xs:simpleType name="CallCenterDaysAfterScheduledReportCompletion">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="366"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterEmergencyCallCLIDPrefix

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterEmergencyCallCLIDPrefix
Content | Base XSD Type: token length >= 1
Documentation | Call Center emergency call CLID prefix.

Schema Component Representation
<xs:simpleType name="CallCenterEmergencyCallCLIDPrefix">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="10"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterEnhancedReportingBrandingChoice

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterEnhancedReportingBrandingChoice
Content | Base XSD Type: token value comes from list: {'System'|'Custom'}
Documentation | The call center enhanced reporting Enterprise or Group level branding choice.

Schema Component Representation
<xs:simpleType name="CallCenterEnhancedReportingBrandingChoice">
<xs:restriction base=" xs:token ">
<xs:enumeration value="System"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterEnhancedReportingSystemBrandingChoice

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterEnhancedReportingSystemBrandingChoice
Content | Base XSD Type: token value comes from list: {'Default'|'Custom'}
Documentation | The call center enhanced reporting system level branding choice.

Schema Component Representation
<xs:simpleType name="CallCenterEnhancedReportingSystemBrandingChoice">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Default"/>
<xs:enumeration value="Custom"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterGuardTimerSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterGuardTimerSeconds
Content | Base XSD Type: int 1 <= value <= 25
Documentation | The timer determines how long the system will wait before routing a call to a free agent.

Schema Component Representation
<xs:simpleType name="CallCenterGuardTimerSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="25"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterMaximumScheduledReportsPerInterval

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterMaximumScheduledReportsPerInterval
Content | Base XSD Type: int 1 <= value <= 100000
Documentation | Maximum number of call center scheduled report can be processed per report search interval.

Schema Component Representation
<xs:simpleType name="CallCenterMaximumScheduledReportsPerInterval">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100000"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueDepthNotificationThreshold

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueDepthNotificationThreshold
Content | Base XSD Type: int 1 <= value <= 525
Documentation | Number of calls in queue before notification to agents devices.

Schema Component Representation
<xs:simpleType name="CallCenterQueueDepthNotificationThreshold">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="525"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Queue Threshold for Estimated wait time.

Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageEstimatedWaitTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueThresholdAverageHandlingTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueThresholdAverageHandlingTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Queue Threshold for Average Handling Time.

Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageHandlingTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Queue Threshold for Average speed of answer.

Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdAverageSpeedOfAnswerTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueThresholdCurrentCallsInQueue

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueThresholdCurrentCallsInQueue
Content | Base XSD Type: int 1 <= value <= 525
Documentation | Call Center Queue Threshold for Current calls in queue.

Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdCurrentCallsInQueue">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="525"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds
Content | Base XSD Type: int 1 <= value <= 86400
Documentation | Call Center Queue Threshold for Current longest waiting call.

Schema Component Representation
<xs:simpleType name="CallCenterQueueThresholdCurrentLongestWaitingCallsTimeSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="86400"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportAbadonedCallsInServiceLevel

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportAbadonedCallsInServiceLevel
Content | Base XSD Type: token value comes from list: {'Ignore All Abandoned Calls'|'Include All Abandoned Calls'|'Include Abandoned Calls Except Before Entrance Completes'|'Include Abandoned Calls Except In Interval'}
Documentation | The call center enhanced reporting abadoned calls possible values for service level thresholds

Schema Component Representation
<xs:simpleType name="CallCenterReportAbadonedCallsInServiceLevel">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Ignore All Abandoned Calls"/>
<xs:enumeration value="Include All Abandoned Calls"/>
<xs:enumeration value="Include Abandoned Calls Except Before Entrance Completes"/>
<xs:enumeration value="Include Abandoned Calls Except In Interval"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportDataTemplateInputParameterOption

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportDataTemplateInputParameterOption
Content | Base XSD Type: token value comes from list: {'Required'|'Does Not Apply'}
Documentation | Options for call center enhanced reporting data template input parameters.

Schema Component Representation
<xs:simpleType name="CallCenterReportDataTemplateInputParameterOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Required"/>
<xs:enumeration value="Does Not Apply"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportDataTemplateName

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportDataTemplateName
Content | Base XSD Type: token length >= 1
Documentation | The call center enhanced reporting data template name.

Schema Component Representation
<xs:simpleType name="CallCenterReportDataTemplateName">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportDateFormat

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportDateFormat
Content | Base XSD Type: token value comes from list: {'MMDDYYYY'|'DDMMYYYY'}
Documentation | Date format for a call center enhanced reporting report.

Schema Component Representation
<xs:simpleType name="CallCenterReportDateFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="MMDDYYYY"/>
<xs:enumeration value="DDMMYYYY"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportFileFormat

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportFileFormat
Content | Base XSD Type: token value comes from list: {'PDF'|'XLS'}
Documentation | Call center enhanced reporting report file format.

Schema Component Representation
<xs:simpleType name="CallCenterReportFileFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="PDF"/>
<xs:enumeration value="XLS"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportInputParameterOption

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportInputParameterOption
Content | Base XSD Type: token value comes from list: {'Required'|'Hidden'}
Documentation | Options for call center enhanced reporting input parameters.

Schema Component Representation
<xs:simpleType name="CallCenterReportInputParameterOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Required"/>
<xs:enumeration value="Hidden"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportIntervalNumber

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportIntervalNumber
Content | Base XSD Type: int 1 <= value <= 99
Documentation | The call center enhanced reporting report interval time number, to be used with the CallCenterReportIntervalTimeUnit.

Schema Component Representation
<xs:simpleType name="CallCenterReportIntervalNumber">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="99"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportIntervalTimeUnit

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportIntervalTimeUnit
Content | Base XSD Type: token value comes from list: {'Hour'|'Day'|'Week'|'Month'|'Year'}
Documentation | The call center enhanced reporting report interval time unit.

Schema Component Representation
<xs:simpleType name="CallCenterReportIntervalTimeUnit">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Hour"/>
<xs:enumeration value="Day"/>
<xs:enumeration value="Week"/>
<xs:enumeration value="Month"/>
<xs:enumeration value="Year"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportSamplingPeriod

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportSamplingPeriod
Content | Base XSD Type: token value comes from list: {'15 Minutes'|'30 Minutes'|'Hourly'|'Daily'|'Weekly'|'Monthly'}
Documentation | The call center enhanced reporting sampling period.

Schema Component Representation
<xs:simpleType name="CallCenterReportSamplingPeriod">
<xs:restriction base=" xs:token ">
<xs:enumeration value="15 Minutes"/>
<xs:enumeration value="30 Minutes"/>
<xs:enumeration value="Hourly"/>
<xs:enumeration value="Daily"/>
<xs:enumeration value="Weekly"/>
<xs:enumeration value="Monthly"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportServerChoice19

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportServerChoice19
Content | Base XSD Type: token value comes from list: {'Enhanced'|'Off'}
Documentation | Call center report server choice.

Schema Component Representation
<xs:simpleType name="CallCenterReportServerChoice19">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Enhanced"/>
<xs:enumeration value="Off"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportServiceLevelObjective

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportServiceLevelObjective
Content | Base XSD Type: int 0 <= value <= 100
Documentation | The call center enhanced reporting report service level objective percentage.

Schema Component Representation
<xs:simpleType name="CallCenterReportServiceLevelObjective">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="0"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportTemplateAccessOption

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportTemplateAccessOption
Content | Base XSD Type: token value comes from list: {'Supervisor Only'|'Supervisor and Agent'}
Documentation | The call center enhanced reporting template access option.

Schema Component Representation
<xs:simpleType name="CallCenterReportTemplateAccessOption">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Supervisor Only"/>
<xs:enumeration value="Supervisor and Agent"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportTemplateDescription

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportTemplateDescription
Content | Base XSD Type: token length >= 1
Documentation | The call center enhanced reporting report template description.

Schema Component Representation
<xs:simpleType name="CallCenterReportTemplateDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportThresholdSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportThresholdSeconds
Content | Base XSD Type: int 1 <= value <= 7200
Documentation | The call center enhanced reporting report threshold.

Schema Component Representation
<xs:simpleType name="CallCenterReportThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="7200"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportTimeFormat

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportTimeFormat
Content | Base XSD Type: token value comes from list: {'AM/PM'|'24Hour'}
Documentation | Time format for a call center enhanced reporting report.

Schema Component Representation
<xs:simpleType name="CallCenterReportTimeFormat">
<xs:restriction base=" xs:token ">
<xs:enumeration value="AM/PM"/>
<xs:enumeration value="24Hour"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterReportType

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterReportType
Content | Base XSD Type: token value comes from list: {'Agent'|'Call Center Dnis'|'Call Center'}
Documentation | The call center enhanced reporting type.

Schema Component Representation
<xs:simpleType name="CallCenterReportType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Agent"/>
<xs:enumeration value="Call Center Dnis"/>
<xs:enumeration value="Call Center"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds
Content | Base XSD Type: int 0 <= value <= 120
Documentation | Call center ring time before playing comfort message bypass announcement.

Schema Component Representation
<xs:simpleType name="CallCenterRingTimeBeforePlayingComfortMessageBypassAnnouncementSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="0"/>
<xs:maxInclusive value="120"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterRoutingPolicy

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterRoutingPolicy
Content | Base XSD Type: token value comes from list: {'Longest Wait Time'|'Priority'}
Documentation | Call center routing policy.

Schema Component Representation
<xs:simpleType name="CallCenterRoutingPolicy">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Longest Wait Time"/>
<xs:enumeration value="Priority"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterRoutingPriority

Parent type: | xs:float (derivation method: restriction)
Sub-types: | None

Name | CallCenterRoutingPriority
Content | Base XSD Type: float 0.0 <= value <= 1000000.0
Documentation | Call center routing priority.

Schema Component Representation
<xs:simpleType name="CallCenterRoutingPriority">
<xs:restriction base=" xs:float ">
<xs:minInclusive value="0.0"/>
<xs:maxInclusive value="1000000.0"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterRoutingType

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterRoutingType
Content | Base XSD Type: token value comes from list: {'Priority Based'|'Skill Based'}
Documentation | Call Center Routing type for distributing calls within a call center.

Schema Component Representation
<xs:simpleType name="CallCenterRoutingType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Priority Based"/>
<xs:enumeration value="Skill Based"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterScheduledReportDescription

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterScheduledReportDescription
Content | Base XSD Type: token length >= 1
Documentation | The call center enhanced reporting scheduled report description.

Schema Component Representation
<xs:simpleType name="CallCenterScheduledReportDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="80"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterScheduledReportSearchIntervalMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterScheduledReportSearchIntervalMinutes
Content | Base XSD Type: int 1 <= value <= 1440
Documentation | Indicates how often we search for a scheduled report to process.

Schema Component Representation
<xs:simpleType name="CallCenterScheduledReportSearchIntervalMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1440"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStatisticsCollectionPeriodMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterStatisticsCollectionPeriodMinutes
Content | Base XSD Type: int value comes from list: {'15'|'30'|'60'}
Documentation | Statistics reporting interval in minutes.

Schema Component Representation
<xs:simpleType name="CallCenterStatisticsCollectionPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:enumeration value="15"/>
<xs:enumeration value="30"/>
<xs:enumeration value="60"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStatisticsSamplingPeriodMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterStatisticsSamplingPeriodMinutes
Content | Base XSD Type: int value comes from list: {'15'|'30'}
Documentation | Call Center statistics sampling period.

Schema Component Representation
<xs:simpleType name="CallCenterStatisticsSamplingPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:enumeration value="15"/>
<xs:enumeration value="30"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStatisticsSource17sp1

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterStatisticsSource17sp1
Content | Base XSD Type: token value comes from list: {'None'|'Application Server'|'External Reporting Server'}
Documentation | The call center statistics source.

Schema Component Representation
<xs:simpleType name="CallCenterStatisticsSource17sp1">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Application Server"/>
<xs:enumeration value="External Reporting Server"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStrandedCallProcessingAction

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterStrandedCallProcessingAction
Content | Base XSD Type: token value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation | Call center stranded call processing action.

Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallProcessingAction">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Busy"/>
<xs:enumeration value="Transfer"/>
<xs:enumeration value="Night Service"/>
<xs:enumeration value="Ringing"/>
<xs:enumeration value="Announcement"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStrandedCallUnavailableNumberOfAgents

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterStrandedCallUnavailableNumberOfAgents
Content | Base XSD Type: int 1 <= value <= 1000
Documentation | The number of unavailable agents used to condition the Call Center stranded calls - unavailable routing policy.

Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallUnavailableNumberOfAgents">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1000"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterStrandedCallUnavailableProcessingAction

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterStrandedCallUnavailableProcessingAction
Content | Base XSD Type: token value comes from list: {'None'|'Busy'|'Transfer'|'Night Service'|'Ringing'|'Announcement'}
Documentation | Call center stranded calls - unavailable routing policy processing action.

Schema Component Representation
<xs:simpleType name="CallCenterStrandedCallUnavailableProcessingAction">
<xs:restriction base=" xs:token ">
<xs:enumeration value="None"/>
<xs:enumeration value="Busy"/>
<xs:enumeration value="Transfer"/>
<xs:enumeration value="Night Service"/>
<xs:enumeration value="Ringing"/>
<xs:enumeration value="Announcement"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds
Content | Base XSD Type: int 3 <= value <= 60
Documentation | The time determines how long the system waits and prevents notification emails being generated as a statistic swings back and forth across a threshold.

Schema Component Representation
<xs:simpleType name="CallCenterThresholdCrossingNotificationEmailGuardTimerSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="3"/>
<xs:maxInclusive value="60"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterTimeBetweenComfortMessagesSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterTimeBetweenComfortMessagesSeconds
Content | Base XSD Type: int 10 <= value <= 600
Documentation | The interval in seconds between each repetition of the comfort message played to queued users.

Schema Component Representation
<xs:simpleType name="CallCenterTimeBetweenComfortMessagesSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="10"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterType

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterType
Content | Base XSD Type: token value comes from list: {'Basic'|'Standard'|'Premium'}
Documentation | Call center type.

Schema Component Representation
<xs:simpleType name="CallCenterType">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Basic"/>
<xs:enumeration value="Standard"/>
<xs:enumeration value="Premium"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterUniformCallDistributionPolicyScope

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallCenterUniformCallDistributionPolicyScope
Content | Base XSD Type: token value comes from list: {'Agent'|'Call Center'}
Documentation | Call Center Uniform Call Distribution Policy Scope.

Schema Component Representation
<xs:simpleType name="CallCenterUniformCallDistributionPolicyScope">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Agent"/>
<xs:enumeration value="Call Center"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallCenterWaitingTimeNotificationThresholdSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallCenterWaitingTimeNotificationThresholdSeconds
Content | Base XSD Type: int 1 <= value <= 7200
Documentation | Waiting time for a given call before notification to agents devices.

Schema Component Representation
<xs:simpleType name="CallCenterWaitingTimeNotificationThresholdSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="7200"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallDispositionCode

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallDispositionCode
Content | Base XSD Type: token length >= 1
Documentation | Call Center Call Disposition Code Value.

Schema Component Representation
<xs:simpleType name="CallDispositionCode">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="10"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallDispositionCodeDescription

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallDispositionCodeDescription
Content | Base XSD Type: token length >= 1
Documentation | Call Center Call Disposition Code Description.

Schema Component Representation
<xs:simpleType name="CallDispositionCodeDescription">
<xs:restriction base=" xs:token ">
<xs:minLength value="1"/>
<xs:maxLength value="40"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallDispositionCodeLevel

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | CallDispositionCodeLevel
Content | Base XSD Type: token value comes from list: {'Enterprise'|'Group'|'Queue'}
Documentation | Identifies at which level in the system an call center call disposition code is created.

Schema Component Representation
<xs:simpleType name="CallDispositionCodeLevel">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Enterprise"/>
<xs:enumeration value="Group"/>
<xs:enumeration value="Queue"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallHandlingMinimumSamplingSize

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallHandlingMinimumSamplingSize
Content | Base XSD Type: int 1 <= value <= 100
Documentation | The minimum number of entries for the call handling time moving average to be valid.

Schema Component Representation
<xs:simpleType name="CallHandlingMinimumSamplingSize">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: CallHandlingSamplingPeriodMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | CallHandlingSamplingPeriodMinutes
Content | Base XSD Type: int 5 <= value <= 30
Documentation | The moving average period used to calculate the call handling time.

Schema Component Representation
<xs:simpleType name="CallHandlingSamplingPeriodMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="5"/>
<xs:maxInclusive value="30"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: DNISPriority

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | DNISPriority
Content | Base XSD Type: token value comes from list: {'0 - Highest'|'1 - High'|'2 - Medium'|'3 - Low'}
Documentation | Choices for DNIS priority.

Schema Component Representation
<xs:simpleType name="DNISPriority">
<xs:restriction base=" xs:token ">
<xs:enumeration value="0 - Highest"/>
<xs:enumeration value="1 - High"/>
<xs:enumeration value="2 - Medium"/>
<xs:enumeration value="3 - Low"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: DNISPromoteCallPrioritySeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | DNISPromoteCallPrioritySeconds
Content | Base XSD Type: int 1 <= value <= 1800
Documentation | Timer to upgrade the priority for a DNIS number

Schema Component Representation
<xs:simpleType name="DNISPromoteCallPrioritySeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1800"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: EstimatedWaitMessageDefaultCallHandlingMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | EstimatedWaitMessageDefaultCallHandlingMinutes
Content | Base XSD Type: int 1 <= value <= 100
Documentation | The default number of call handling minutes.

Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageDefaultCallHandlingMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: EstimatedWaitMessageMaximumPositions

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | EstimatedWaitMessageMaximumPositions
Content | Base XSD Type: int 1 <= value <= 100
Documentation | The number of position for which the estimated wait is played.

Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageMaximumPositions">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: EstimatedWaitMessageMaximumWaitingMinutes

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | EstimatedWaitMessageMaximumWaitingMinutes
Content | Base XSD Type: int 1 <= value <= 100
Documentation | The number of minutes for which the estimated wait is played.

Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageMaximumWaitingMinutes">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="100"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: EstimatedWaitMessageOperatingMode

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | EstimatedWaitMessageOperatingMode
Content | Base XSD Type: token value comes from list: {'Position'|'Time'}
Documentation | The type of estimated wait message that is played.

Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageOperatingMode">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Position"/>
<xs:enumeration value="Time"/>
</xs:restriction>
</xs:simpleType>
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### Simple Type: EstimatedWaitMessageTimeBetweenUpdatesSeconds

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | EstimatedWaitMessageTimeBetweenUpdatesSeconds
Content | Base XSD Type: int 10 <= value <= 600
Documentation | The interval in seconds between each repetition of the estimated wait time/location message played to queued users.

Schema Component Representation
<xs:simpleType name="EstimatedWaitMessageTimeBetweenUpdatesSeconds">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="10"/>
<xs:maxInclusive value="600"/>
</xs:restriction>
</xs:simpleType>
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## Legend

### Complex Type:

Schema Component Type

### AusAddress

Schema Component Name

Parent type: | Address (derivation method: extension)
Sub-types: | QLDAddress (by restriction)

If this schema component is a type definition, its type hierarchy is shown in a gray-bordered box.

Name | AusAddress
Abstract | no

The table above displays the properties of this schema component.
XML Instance Representation
<... country="Australia" >
<unitNo> string </unitNo> [0..1]
<houseNo> string </houseNo> [1]
<street> string </street> [1]
Start Choice [1]
<city> string </city> [1]
<town> string </town> [1]
End Choice
<state> AusStates </state> [1]
<postcode> string <<pattern = [1-9][0-9]{3}>> </postcode> [1] ?
</...>

The XML Instance Representation table above shows the schema component's content as an XML instance.

- The minimum and maximum occurrence of elements and attributes are provided in square brackets, e.g. [0..1].
- Model group information are shown in gray, e.g. Start Choice ... End Choice.
- For type derivations, the elements and attributes that have been added to or changed from the base type's content are shown in bold.
- If an element/attribute has a fixed value, the fixed value is shown in green, e.g. country="Australia".
- Otherwise, the type of the element/attribute is displayed.
  - If the element/attribute's type is in the schema, a link is provided to it.
  - For local simple type definitions, the constraints are displayed in angle brackets, e.g. <<pattern = [1-9][0-9]{3}>>.
- If a local element/attribute has documentation, it will be displayed in a window that pops up when the question mark inside the attribute or next to the element is clicked, e.g. <postcode>.

Schema Component Representation
<complexType name="AusAddress">
<complexContent>
<extension base=" Address ">
<sequence>
<element name="state" type=" AusStates "/>
<element name="postcode">
<simpleType>
<restriction base=" string ">
<pattern value="[1-9][0-9]{3}"/>
</restriction>
</simpleType>
</element>
</sequence>
<attribute name="country" type=" string " fixed="Australia"/>
</extension>
</complexContent>
</complexType>
The Schema Component Representation table above displays the underlying XML representation of the schema component. (Annotations are not shown.)
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## Glossary

Abstract (Applies to complex type definitions and element declarations). An abstract element or complex type cannot used to validate an element instance. If there is a reference to an abstract element, only element declarations that can substitute the abstract element can be used to validate the instance. For references to abstract type definitions, only derived types can be used.

All Model Group Child elements can be provided in any order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-all.

Choice Model Group Only one from the list of child elements and model groups can be provided in instances. See: http://www.w3.org/TR/xmlschema-1/#element-choice.

Collapse Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32). Then, collapse contiguous sequences of space characters into single space character, and remove leading and trailing space characters.

Disallowed Substitutions (Applies to element declarations). If substitution is specified, then substitution group members cannot be used in place of the given element declaration to validate element instances. If derivation methods, e.g. extension, restriction, are specified, then the given element declaration will not validate element instances that have types derived from the element declaration's type using the specified derivation methods. Normally, element instances can override their declaration's type by specifying an `xsi:type` attribute.

Key Constraint Like Uniqueness Constraint, but additionally requires that the specified value(s) must be provided. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Key Reference Constraint Ensures that the specified value(s) must match value(s) from a Key Constraint or Uniqueness Constraint. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Model Group Groups together element content, specifying the order in which the element content can occur and the number of times the group of element content may be repeated. See: http://www.w3.org/TR/xmlschema-1/#Model_Groups.

Nillable (Applies to element declarations). If an element declaration is nillable, instances can use the `xsi:nil` attribute. The `xsi:nil` attribute is the boolean attribute, nil, from the http://www.w3.org/2001/XMLSchema-instance namespace. If an element instance has an `xsi:nil` attribute set to true, it can be left empty, even though its element declaration may have required content.

Notation A notation is used to identify the format of a piece of data. Values of elements and attributes that are of type, NOTATION, must come from the names of declared notations. See: http://www.w3.org/TR/xmlschema-1/#cNotation_Declarations.

Preserve Whitespace Policy Preserve whitespaces exactly as they appear in instances.

Prohibited Derivations (Applies to type definitions). Derivation methods that cannot be used to create sub-types from a given type definition.

Prohibited Substitutions (Applies to complex type definitions). Prevents sub-types that have been derived using the specified derivation methods from validating element instances in place of the given type definition.

Replace Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32).

Sequence Model Group Child elements and model groups must be provided in the specified order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-sequence.

Substitution Group Elements that are members of a substitution group can be used wherever the head element of the substitution group is referenced.

Substitution Group Exclusions (Applies to element declarations). Prohibits element declarations from nominating themselves as being able to substitute a given element declaration, if they have types that are derived from the original element's type using the specified derivation methods.

Target Namespace The target namespace identifies the namespace that components in this schema belongs to. If no target namespace is provided, then the schema components do not belong to any namespace.

Uniqueness Constraint Ensures uniqueness of an element/attribute value, or a combination of values, within a specified scope. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

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