<%PERL> # Oeris::HideWidgets my $oeris_hide_widget_dates = $session{'CurrentUser'}->HasRight(Object => $Ticket, Right => 'OerisHideWidgetDates'); my $oeris_hide_widget_basics = $session{'CurrentUser'}->HasRight(Object => $Ticket, Right => 'OerisHideWidgetBasics'); <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket ); <& /Elements/ListActions, actions => \@results &>

%# Oeris::HideWidgets - Basics % $RT::Logger->debug("Oeris::HideWidgets - Basics : Current User Has Right ? ".$oeris_hide_widget_basics); % if ( !$oeris_hide_widget_basics ) { <&| /Widgets/TitleBox, title => loc('The Basics'), ($LinkBasicsTitle ? (title_href => $title_box_link) : ()), title_class=> 'inverse', color => "#993333" &> <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> % } %# Oeris::HideWidgets - Dates % $RT::Logger->debug("Oeris::HideWidgets - Dates : Current User Has Right ? ".$oeris_hide_widget_dates); % if ( !$oeris_hide_widget_dates ) { | <&| /Widgets/TitleBox, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &> <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &> % }

<& /Ticket/Elements/ShowHistory, Ticket => $Ticket, URIFile => "Display.html", ShowHeaders => $ARGS{'ShowHeaders'}, DownloadableHeaders => 0, AttachPath => "Attachment", Attachments => $attachments, UpdatePath => "Update.html" &> <%INIT> my ( $field, @results ); $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' ); # Load the ticket #If we get handed two ids, mason will make them an array. bleck. # We want teh first one. Just because there's no other sensible way # to deal my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); my $Ticket = RT::Ticket->new( $session{'CurrentUser'} ); # store the uploaded attachment in session if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $attachment = MakeMIMEEntity( AttachmentFieldName => 'Attach' ); my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); $session{'Attachments'} = { %{ $session{'Attachments'} || {} }, $file_path => $attachment, }; } if ( defined ($id[0]) && $id[0] eq 'new' ) { # {{{ Create a new ticket my $Queue = RT::Queue->new( $session{'CurrentUser'} ); unless ( $Queue->Load( $ARGS{'Queue'} ) ) { $m->comp( 'Error.html', Why => loc('Queue not found') ); $m->abort; } unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { $m->comp( 'Error.html', Why => loc('You have no permission to create tickets in that queue.') ); $m->abort; } ( $Ticket, @results ) = CreateTicket( Attachments => $session{'Attachments'}, %ARGS ); unless ( $Ticket->id ) { $m->comp( 'Error.html', Why => join( "\n", @results )); $m->abort(); } # delete temporary storage entry to make WebUI clean unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { delete $session{'Attachments'}; } } else { unless ( $Ticket->Load( $id[0] ) ) { $m->comp( 'Error.html', Why => loc( "Couldn't load ticket '[_1]'", $id ) ); $m->abort(); } my ( $code, $msg ); if ( $session{'Attachments'} || ( defined $ARGS{'UpdateContent'} && $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature ) ) { $ARGS{UpdateAttachments} = $session{'Attachments'}; } push @results, ProcessUpdateMessage( ARGSRef => \%ARGS, TicketObj => $Ticket ); delete $session{'Attachments'}; # delete temporary storage entry to make WebUI clean unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { delete $session{'Attachments'}; } my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); push (@results, @cfupdates); #Update the status if ( ( defined $ARGS{'Status'} ) and $ARGS{'Status'} and ( $ARGS{'Status'} ne $Ticket->Status ) ) { ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); push @results, "$msg"; } } # This code does automatic redirection if any updates happen. unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { $m->comp( 'Error.html', Why => loc("No permission to display that ticket") ); # XXX: Why abort? then we loose footer //ruz $m->abort(); } if (@results) { # We've done something, so we need to clear the decks to avoid # resubmission on refresh. # But we need to store Actions somewhere too, so we don't lose them. my $key = Digest::MD5::md5_hex(rand(1024)); push @{ $session{"Actions"}->{$key} ||= [] }, @results; $session{'i'}++; RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key); } my $Transactions = $Ticket->Transactions; my $attachments = $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket ); my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket') || $Ticket->CurrentUserHasRight('ReplyToTicket'); my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id; $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link); <%ARGS> $id => undef