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<rfc xmlns:xi="http://www.w3.org/2001/XInclude"
     category="info"
     docName="draft-gaikwad-llm-incident-metrics-terminology-00"
     ipr="trust200902"
     submissionType="IETF"
     xml:lang="en"
     version="3">

  <front>
    <title abbrev="LLM Incident Metrics Terminology">
      Terminology for Reporting Output Behavior Incidents in Large Language
      Model Services
    </title>

    <seriesInfo name="Internet-Draft"
                value="draft-gaikwad-llm-incident-metrics-terminology-00"
                status="informational"/>

    <author fullname="Madhava Gaikwad" initials="M." surname="Gaikwad">
      <organization>Independent</organization>
      <address>
        <email>gaikwad.madhav@gmail.com</email>
      </address>
    </author>

    <date year="2026"/>

    <area>Operations and Management</area>
    <workgroup>Network Management Operations</workgroup>

    <keyword>incident</keyword>
    <keyword>LLM</keyword>
    <keyword>operations</keyword>
    <keyword>reporting</keyword>

    <abstract>
      <t>
        This document defines terminology for reporting incidents in Large
        Language Model (LLM) services in which output behavior departs from
        intended behavior without producing an error response. It defines the
        lifecycle events of such an incident, the intervals between those events,
        and the qualifiers a reported interval carries.
      </t>
      <t>
        The intervals defined here are anchored at the point information about
        an occurrence reaches a responsible party. The interval preceding the
        first monitoring signal is named and is not defined as measurable.
      </t>
      <t>
        This document defines terminology only. It specifies no data model, no
        reporting obligations, and no target values.
      </t>
    </abstract>
  </front>

  <middle>

    <section anchor="introduction">
      <name>Introduction</name>
      <t>
        An LLM service can degrade without failing. A response that is
        ungrounded, unnecessarily refused, or inconsistent with an identical
        earlier response is returned with a success status. The service remains
        available by every conventional measure while the output it produces
        departs from what the operator intends.
      </t>
      <t>
        Operators respond to such degradations, and increasingly report on that
        response. The vocabulary available for the reporting comes from
        reliability engineering and from security operations, where the same term
        is used for intervals with different starting events. A reported interval
        from one operator therefore does not tell a reader what was measured.
      </t>
      <t>
        This document defines a vocabulary for the events and intervals of an
        output behavior incident. It defines intervals by naming their endpoints,
        so that a reported value states what it measured.
      </t>

      <section anchor="scope">
        <name>Scope</name>
        <t>
          This document defines terminology only. It does not define a data
          model, a reporting format, an obligation to report, or a target value
          for any interval.
        </t>
        <t>
          This document does not define the behavioral indicators whose departure
          constitutes an incident. Indicator definitions and the fault classes
          constructed from them are given in <xref target="FAULT-TERMS"/>.
        </t>
        <t>
          Interval values obtained under this terminology are properties of a
          service and of the operator responding to it. They are not comparable
          between operators. The purpose of the terminology is to make a reported
          value intelligible to a reader.
        </t>
      </section>

      <section anchor="relationship">
        <name>Relationship to Other Work</name>
        <t>
          <xref target="RFC9940"/> defines terms for network fault and problem
          management, including Incident, Event, Fault, and Symptom. This
          document uses those terms as defined there and adds the intervals
          between incident lifecycle events.
        </t>
        <t>
          <xref target="I-D.ietf-nmop-network-incident-yang"/> defines a data
          model for network incident lifecycle management, carrying timestamps
          for occurrence, raising, acknowledgement, and clearing. The intervals
          defined here are expressible over those timestamps.
          <xref target="mapping"/> gives the correspondence.
        </t>
        <t>
          <xref target="FAULT-TERMS"/> and <xref target="FAULT-METHOD"/> define
          terminology and procedures for characterizing a detector under
          controlled fault injection. Detection Coverage, defined in
          <xref target="FAULT-TERMS"/> and measured under
          <xref target="FAULT-METHOD"/>, is the qualifier described in
          <xref target="term-coverage-ref"/> of this document.
        </t>
        <t>
          <xref target="LLM-TERMS"/> defines System Under Test boundaries for LLM
          serving. Those boundaries are used here to state where an incident was
          observed.
        </t>
        <t>
          <xref target="RFC6414"/> defines a lifecycle of failure, detection,
          failover, and restoration for sub-IP protection mechanisms, together
          with the intervals between those events. This document takes the same
          shape of named events with named intervals between them. The
          occurrences it addresses differ in four ways, and each difference
          produces a term with no counterpart in that work.
        </t>
        <t>
          The failure is not binary. A sub-IP path is either carrying traffic or
          it is not. Output behavior departs by degree, so an occurrence has a
          magnitude and a report states one.
        </t>
        <t>
          The system emits no failure signal. A protection mechanism observes its
          own failure and acts on it. A service producing degraded output returns
          a success response, so detection is performed by an observer outside
          the failing component and the completeness of that observation is a
          property of the observer.
          <xref target="term-coverage-ref"/> exists for this reason.
        </t>
        <t>
          Detection requires accumulated evidence. A path failure is observable
          in a single packet. A shift in a rate-valued indicator is observable
          only across many responses, so the interval before detection depends on
          request volume and not on elapsed time alone.
        </t>
        <t>
          Whether an occurrence is a fault requires judgement. A path is not down
          by opinion. An increase in refusals may be a departure from intended
          behavior or the intended effect of a policy change, and determining
          which is a distinct activity performed by a person.
          <xref target="term-conf"/> and <xref target="term-classrate"/> exist
          for this reason.
        </t>
        <t>
          The abbreviations MTBF and MTTR appear in IETF documents, for example
          in the terminology list of
          <xref target="I-D.ietf-teas-ietf-network-slice-definition"/>, without a
          definition of the intervals they name. This document defines its
          intervals by naming their endpoints and does not use those
          abbreviations.
        </t>
      </section>
    </section>

    <section anchor="conventions">
      <name>Conventions and Definitions</name>
      <t>
        The key words "<bcp14>MUST</bcp14>", "<bcp14>MUST NOT</bcp14>",
        "<bcp14>REQUIRED</bcp14>", "<bcp14>SHALL</bcp14>",
        "<bcp14>SHALL NOT</bcp14>", "<bcp14>SHOULD</bcp14>",
        "<bcp14>SHOULD NOT</bcp14>", "<bcp14>RECOMMENDED</bcp14>",
        "<bcp14>NOT RECOMMENDED</bcp14>", "<bcp14>MAY</bcp14>", and
        "<bcp14>OPTIONAL</bcp14>" in this document are to be interpreted as
        described in BCP&nbsp;14 <xref target="RFC2119"/>
        <xref target="RFC8174"/> when, and only when, they appear in all capitals,
        as shown here.
      </t>
      <t>
        Normative language in this document constrains how a value is reported.
        It places no requirement on how a service behaves or on how an operator
        responds.
      </t>
    </section>

    <section anchor="incident">
      <name>Output Behavior Incident</name>
      <dl newline="true" spacing="normal">
        <dt>Definition:</dt>
        <dd>
          An occurrence in which the output behavior of an LLM service departs
          from the behavior its operator intends, as expressed by one or more
          behavioral indicators, without the service returning an error
          response.
        </dd>
        <dt>Discussion:</dt>
        <dd>
          <t>
            The definition excludes error responses because those are covered by
            existing availability and error-rate reporting. It includes
            degradations that return success. The operator determines what
            behavior is intended, and the indicators by which departure is
            expressed.
          </t>
          <t>
            An occurrence qualifies whether or not it produces external harm. A
            report may additionally classify an incident by its consequence, and
            such classification is out of scope here.
          </t>
        </dd>
        <dt>See Also:</dt>
        <dd>Observation Boundary; Incident Lifecycle Events.</dd>
      </dl>
    </section>

    <section anchor="boundary">
      <name>Observation Boundary</name>
      <dl newline="true" spacing="normal">
        <dt>Definition:</dt>
        <dd>
          The point within a service at which the behavior constituting an
          incident was observed.
        </dd>
        <dt>Discussion:</dt>
        <dd>
          <t>
            The available boundaries are the Model Engine, the Application
            Gateway, and the Compound System, as defined in
            <xref target="LLM-TERMS"/>. A degradation present at the Model Engine
            may be suppressed by output filtering before the Application Gateway.
            An incident observed at one boundary is not the same occurrence as an
            incident observed at another.
          </t>
        </dd>
        <dt>Issues:</dt>
        <dd>
          A reported incident <bcp14>MUST</bcp14> state its Observation Boundary.
          Incidents observed at different boundaries
          <bcp14>MUST NOT</bcp14> be aggregated.
        </dd>
        <dt>See Also:</dt>
        <dd>Output Behavior Incident.</dd>
      </dl>
    </section>

    <section anchor="events">
      <name>Incident Lifecycle Events</name>
      <t>
        The intervals of <xref target="intervals"/> are defined over the
        following events. Each definition states what makes the event
        attestable. Events are listed in the order they commonly occur.
        Diagnosis is an exception and is discussed in
        <xref target="term-diag"/>.
      </t>

      <section anchor="term-onset">
        <name>Behavior Departure</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which service output behavior first departed from
            intended behavior.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Behavior Departure is defined so that it can be named in a report.
              It is not defined as a measurable event. Establishing it requires
              evidence from before the operator was aware that evidence would be
              needed, and the telemetry carrying that evidence commonly has a
              retention period shorter than the interval in question.
            </t>
            <t>
              Where a service is instrumented to retain sufficient evidence,
              Behavior Departure <bcp14>MAY</bcp14> be established
              retrospectively. A report doing so <bcp14>MUST</bcp14> state the
              evidence and the method used.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Detection; Departure-to-Detection Interval.</dd>
        </dl>
      </section>

      <section anchor="term-det">
        <name>Detection</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which a monitoring mechanism produced a signal
            subsequently associated with the incident.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Detection is a property of the monitoring mechanism and not of any
              person. A signal exists at Detection. Nothing has yet been
              concluded about whether the occurrence is genuine, what class it
              belongs to, or whether anyone will act on it.
            </t>
            <t>
              Detection is established retrospectively in most cases, by locating
              the earliest signal associated with the incident once the incident
              is known. A report <bcp14>MUST</bcp14> state whether Detection was
              recorded at the time or established retrospectively.
            </t>
            <t>
              An incident first learned of through a user report or an external
              notification has no Detection. Such an incident
              <bcp14>MUST</bcp14> record Detection as absent, which is distinct
              from recording it as equal to Notification.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>See Also:</dt>
          <dd>Notification; Confirmation.</dd>
        </dl>
      </section>

      <section anchor="term-notif">
        <name>Notification</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which information about the occurrence reached a
            responsible party within the operator.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Notification is the point at which a person can act. It is distinct
              from Detection, which requires no person. A signal that fires into
              an unattended channel produces Detection and no Notification.
            </t>
            <t>
              Notification is the anchor for the intervals of
              <xref target="intervals"/>, because it is the earliest event that
              is attestable in every incident, including those learned of through
              a user report or an external party.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            A report <bcp14>MUST</bcp14> state the Notification Source, being the
            channel through which the information reached the operator. Internal
            monitoring, user report, and external notification are distinct
            sources. An interval measured from one is not equivalent to an
            interval measured from another.
          </dd>
          <dt>See Also:</dt>
          <dd>Detection; Confirmation.</dd>
        </dl>
      </section>

      <section anchor="term-route">
        <name>Routing</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which responsibility for the occurrence was assigned to
            the party that carried out the response.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Notification places information in front of a responsible party.
              That party is frequently not the one able to act. Routing is the
              point at which the occurrence reaches the team, individual, or
              mechanism that responds to it.
            </t>
            <t>
              Responsibility may be assigned more than once before the responding
              party is reached. Routing is the time of the assignment to the
              party that responded, and not the time of the first assignment. An
              occurrence assigned once has a Routing time equal to that
              assignment.
            </t>
            <t>
              Routing may precede or follow Confirmation. A responder may be
              identified from the affected component before anyone determines
              that the occurrence is genuine, and an occurrence may be confirmed
              by the party first notified and then handed to another party to
              respond.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            <t>
              A report <bcp14>SHOULD</bcp14> carry a Hop Count, being the number
              of parties responsibility passed through before reaching the one
              that responded. An occurrence reaching its responder on the first
              assignment has a Hop Count of one.
            </t>
            <t>
              Each hop adds delay before the party able to act is engaged, and no
              mitigation applied by an operator can begin earlier than the final
              hop. Hop Count therefore bounds the intervals that follow Routing,
              and two operators reporting the same Notification-to-Mitigation
              Interval at different Hop Counts describe different response
              paths.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Notification; Confirmation.</dd>
        </dl>
      </section>

      <section anchor="term-conf">
        <name>Confirmation</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which the operator determined that the occurrence was an
            output behavior incident and assigned it to a class.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Detection produces a signal. Confirmation produces a conclusion.
              The two are separated because the work between them is
              substantial for output behavior incidents. Determining whether an
              increase in refusals is a departure from intended behavior or the
              intended effect of a policy change requires evidence beyond the
              indicator. Determining whether a groundedness decline originates in
              the model or in a retrieval component requires evidence from both.
            </t>
            <t>
              An occurrence determined not to be an incident has a Confirmation
              time and no subsequent events. Such occurrences are reported under
              <xref target="term-classrate"/>.
            </t>
            <t>
              Confirmation establishes that an incident occurred and what class
              it belongs to. It does not establish why.
              <xref target="term-diag"/> covers that.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>See Also:</dt>
          <dd>Detection; Diagnosis; Confirmation Outcome Rate.</dd>
        </dl>
      </section>

      <section anchor="term-mit">
        <name>Mitigation</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which a change was in effect that reduced the
            user-visible impact of the incident, without addressing the condition
            producing it.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Mitigation may precede Confirmation and may precede Diagnosis.
              Routing traffic to a previous model version, tightening a filter,
              and reducing sampling temperature are mitigations. A service under
              mitigation operates in a configuration its operator did not intend
              for normal service.
            </t>
            <t>
              A mitigation applied by a mechanism without operator involvement may
              precede Notification. A mitigation applied by an operator cannot.
              The two carry different intervals, and an interval measured over a
              set containing both describes neither.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            <t>
              A reported Mitigation <bcp14>MUST</bcp14> declare its Mitigation
              Actor, taking one of the values automated, operator-initiated, or
              operator-approved automated. The third value denotes a mechanism
              that prepares a mitigation and applies it once an operator
              authorises it, and carries the authorisation delay that the first
              does not.
            </t>
            <t>
              Where Mitigation precedes Notification, the
              Notification-to-Mitigation Interval <bcp14>MUST NOT</bcp14> be
              reported. The Detection-to-Mitigation Interval is reported instead.
            </t>
            <t>
              Intervals ending at Mitigation <bcp14>MUST NOT</bcp14> be
              aggregated across Mitigation Actors.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Recovery; Reversion.</dd>
        </dl>
      </section>

      <section anchor="term-rec">
        <name>Recovery</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which output behavior returned to the operator's intended
            behavior.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Recovery describes the behavior a user experiences. It does not
              describe the configuration producing that behavior. A service
              operating correctly because a mitigation is holding it correct has
              recovered and has not reverted.
            </t>
            <t>
              The term repair is not used in this document. No component is
              replaced in the incidents addressed here, and the interval a repair
              would name has no distinct endpoints.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            An operator commonly closes the incident record at Recovery.
            Reversion, Diagnosis, and Postmortem may follow closure, and a report
            <bcp14>MUST NOT</bcp14> record them as absent on the ground that the
            record was closed before they occurred.
          </dd>
          <dt>See Also:</dt>
          <dd>Mitigation; Reversion; Postmortem.</dd>
        </dl>
      </section>

      <section anchor="term-rev">
        <name>Reversion</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which every mitigation applied for the incident was
            removed and the service returned to its intended configuration.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Reversion is optional in the sense that an incident may be closed
              with a mitigation retained as the permanent configuration. Where
              that occurs, Reversion <bcp14>MUST</bcp14> be recorded as not
              applicable, with a statement that the mitigation was retained.
            </t>
            <t>
              The interval a service spends recovered but not reverted is
              frequently the longest segment of an incident. It is reported
              separately under <xref target="intervals"/>.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>See Also:</dt>
          <dd>Recovery; Mitigation.</dd>
        </dl>
      </section>

      <section anchor="term-close">
        <name>Closure</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which the operator ended the response to the incident.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Closure ends the period during which responders are assigned to the
              incident. It commonly coincides with Recovery, since an operator
              ends the response once user-visible behavior is correct. It may
              follow Reversion where the operator holds the response open until
              the mitigation is removed.
            </t>
            <t>
              Closure does not require Diagnosis. An operator may close an
              incident with the condition that produced it unestablished, and
              establish it later. <xref target="term-pm"/> covers the analysis
              that follows Closure.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            A report <bcp14>MUST</bcp14> state which event Closure coincided
            with, or that it coincided with none.
          </dd>
          <dt>See Also:</dt>
          <dd>Recovery; Reversion; Postmortem Publication.</dd>
        </dl>
      </section>

      <section anchor="term-pm">
        <name>Postmortem Publication</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which the operator published its retrospective analysis
            of the incident.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Analysis performed after Closure operates on a schedule unrelated
              to the response. It is commonly governed by a separate commitment,
              expressed as a period following Closure, and it is commonly the
              artifact carrying a Diagnosis that the response did not reach.
            </t>
            <t>
              The analysis also carries the observations from which subsequent
              detection and mitigation are changed. A change in Mitigation Actor
              across incidents of a class, from operator-initiated to automated,
              is the observable consequence of such an analysis, and is reported
              through <xref target="term-mit"/> rather than here.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            An incident for which no retrospective analysis was published
            <bcp14>MUST</bcp14> record Postmortem Publication as not applicable.
            It <bcp14>MUST NOT</bcp14> be recorded as equal to Closure.
          </dd>
          <dt>See Also:</dt>
          <dd>Closure; Diagnosis.</dd>
        </dl>
      </section>

      <section anchor="term-diag">
        <name>Diagnosis</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The time at which the operator established the condition that
            produced the incident.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Diagnosis does not occupy a fixed position in the sequence. It may
              precede Mitigation, follow Recovery, follow Reversion, or never
              occur. An operator may mitigate an incident without knowing its
              cause and may close it without establishing one.
            </t>
            <t>
              Diagnosis is therefore reported as an event and not as a stage.
              Intervals ending at Diagnosis are meaningful. Intervals beginning
              at Diagnosis are not defined by this document, because the events
              that would follow it may already have occurred.
            </t>
            <t>
              A Diagnosis reached before Closure was reached during the response.
              A Diagnosis reached after Closure was reached by retrospective
              analysis, and is commonly recorded in the artifact defined in
              <xref target="term-pm"/>. The two are reported separately, since a
              set combining them describes neither the response nor the analysis.
            </t>
            <t>
              An incident closed without Diagnosis
              <bcp14>MUST</bcp14> record it as not established. The cause is then
              reported under <xref target="term-cause"/> with a status of
              investigating.
            </t>
            <t>
              Diagnosis may be performed by an operator, by an automated
              mechanism, or by an operator working from output produced by such a
              mechanism. An automated mechanism reaches an attribution on a
              timescale unrelated to that of an operator, and the confidence
              attaching to its output is a property of the mechanism. A time to
              Diagnosis therefore describes the actor as much as the incident.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A timestamp.</dd>
          <dt>Issues:</dt>
          <dd>
            <t>
              A reported Diagnosis <bcp14>MUST</bcp14> declare its Diagnosis
              Actor, taking one of the values operator, automated, or
              operator-reviewed automated.
            </t>
            <t>
              Intervals ending at Diagnosis <bcp14>MUST NOT</bcp14> be aggregated
              across Diagnosis Actors. An attribution produced by an automated
              mechanism and not reviewed by an operator
              <bcp14>SHOULD</bcp14> carry a Cause Status of preliminary.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Confirmation; Cause Status.</dd>
        </dl>
      </section>
    </section>

    <section anchor="intervals">
      <name>Incident Intervals</name>
      <t>
        Intervals are named by their endpoints. A reported interval
        <bcp14>MUST</bcp14> identify the events it spans and
        <bcp14>MUST</bcp14> carry the qualifiers of
        <xref target="qualifiers"/>.
      </t>
      <dl newline="true" spacing="normal">
        <dt>Departure-to-Detection Interval:</dt>
        <dd>Behavior Departure to Detection.</dd>

        <dt>Detection-to-Notification Interval:</dt>
        <dd>Detection to Notification.</dd>

        <dt>Notification-to-Routing Interval:</dt>
        <dd>Notification to Routing.</dd>

        <dt>Notification-to-Confirmation Interval:</dt>
        <dd>Notification to Confirmation.</dd>

        <dt>Notification-to-Mitigation Interval:</dt>
        <dd>Notification to Mitigation, where Mitigation follows Notification.</dd>

        <dt>Detection-to-Mitigation Interval:</dt>
        <dd>Detection to Mitigation, where Mitigation precedes Notification.</dd>

        <dt>Notification-to-Recovery Interval:</dt>
        <dd>Notification to Recovery.</dd>

        <dt>Recovery-to-Reversion Interval:</dt>
        <dd>Recovery to Reversion.</dd>

        <dt>Notification-to-Diagnosis Interval:</dt>
        <dd>Notification to Diagnosis, where Diagnosis precedes Closure.</dd>

        <dt>Notification-to-Closure Interval:</dt>
        <dd>Notification to Closure.</dd>

        <dt>Closure-to-Postmortem Interval:</dt>
        <dd>Closure to Postmortem Publication.</dd>

        <dt>Recovery-to-Diagnosis Interval:</dt>
        <dd>Recovery to Diagnosis, where Diagnosis follows Recovery.</dd>

        <dt>Recovery-to-Postmortem Interval:</dt>
        <dd>Recovery to Postmortem.</dd>
      </dl>
      <t>
        An interval <bcp14>MUST NOT</bcp14> be reported where either of its
        endpoints is absent or undetermined. An interval spanning an event
        recorded as not applicable <bcp14>MUST NOT</bcp14> be reported as zero.
      </t>

      <section anchor="composition">
        <name>Composition of Intervals</name>
        <t>
          The events other than Diagnosis and Postmortem fall on a single time
          axis in the order shown below. Diagnosis is omitted from the figure
          because it has no fixed position. Postmortem is omitted because it
          commonly follows closure of the incident record.
        </t>
        <figure anchor="fig-timeline">
          <name>Incident lifecycle events and the intervals between them</name>
          <artwork type="ascii-art"><![CDATA[
  BD      DT      NT      RT      CF      MT      RC      RV
  |       |       |       |       |       |       |       |
--+-------+-------+-------+-------+-------+-------+-------+--->
  |<-(a)->|
          |<-(b)->|
                  |<-(c)->|
                          |<-(d)->|
                                  |<-(e)->|
                                          |<-(f)->|
                                                  |<-(g)->|
                  |<-------------(h)------------->|

  BD Behavior Departure    (a) Departure-to-Detection
  DT Detection             (b) Detection-to-Notification
  NT Notification          (c) Notification-to-Routing
  RT Routing               (d) Routing-to-Confirmation
  CF Confirmation          (e) Confirmation-to-Mitigation
  MT Mitigation            (f) Mitigation-to-Recovery
  RC Recovery              (g) Recovery-to-Reversion
  RV Reversion             (h) Notification-to-Recovery
]]></artwork>
        </figure>
        <t>
          The figure shows one ordering. Routing may follow Confirmation, and
          Mitigation may precede Confirmation or Notification. The intervals of
          <xref target="intervals"/> are defined by their endpoints and not by
          the positions shown here.
        </t>
        <t>
          The events of <xref target="events"/> other than Diagnosis occur in
          order, so each bounds those after it. An occurrence cannot be confirmed
          before a person is notified of it, and cannot be mitigated before it is
          confirmed or, where mitigation precedes confirmation, before it is
          notified. Detection therefore sets a lower bound on every event that
          follows it.
        </t>
        <t>
          An improvement in detection moves the subsequent events earlier without
          changing the intervals between them. An operator that halves its
          Departure-to-Detection Interval recovers earlier by that amount and
          reports the same Notification-to-Recovery Interval as before. The two
          quantities describe different capabilities and one does not substitute
          for the other.
        </t>
        <t>
          The Notification-to-Mitigation Interval commonly contains a component
          fixed by operator procedure. Approval, change control, deployment, and
          verification consume time that does not vary with how the occurrence
          was detected, how large it was, or how quickly it was confirmed. That
          component sets a floor the interval does not fall below, however good
          the detection preceding it.
        </t>
        <t>
          A mitigation applied by a mechanism without operator involvement does
          not carry that component, and does not carry Notification as a
          predecessor. Such a mitigation may occur at Detection. The ordering
          above therefore holds for operator-initiated mitigation and does not
          hold for automated mitigation, which is why
          <xref target="term-mit"/> requires the Mitigation Actor to be declared
          and separates the two intervals.
        </t>
        <t>
          Segment intervals <bcp14>MUST</bcp14> be reported separately and
          <bcp14>MUST NOT</bcp14> be summed into a single reported value. A
          single value spanning detection and mitigation attributes
          procedure-bound time to detection performance, and attributes detection
          delay to procedure. An operator <bcp14>MAY</bcp14> additionally report
          a span covering several segments, and
          <bcp14>MUST</bcp14> report the segments alongside it.
        </t>
      </section>

      <section anchor="rec-rev">
        <name>Recovery and Reversion</name>
        <t>
          Recovery describes the behavior a user experiences. Reversion describes
          the configuration producing it. The interval between them is the time
          the service spends operating correctly in a configuration its operator
          did not intend for normal service.
        </t>
        <t>
          The two coincide where no mitigation was applied. A change that
          restores intended behavior directly leaves nothing to remove, so
          Recovery is that change and Reversion
          <bcp14>MUST</bcp14> be recorded as not applicable. The
          Recovery-to-Reversion Interval is then not reported.
        </t>
        <t>
          The two are far apart where a mitigation holds behavior correct while
          the condition producing the incident is addressed on a longer schedule.
          A service running under a retained mitigation has recovered and has not
          reverted, and reporting only Recovery conceals that it is running in an
          unintended configuration.
        </t>
        <t>
          Reversion does not precede Recovery. A mitigation removed while the
          condition persists returns the service to degraded behavior, which is a
          continuation of the incident and not a Reversion. Where this occurs,
          Recovery and Reversion are recorded at the times finally reached.
        </t>
      </section>

      <section anchor="departure-interval">
        <name>Reporting the Departure-to-Detection Interval</name>
        <t>
          The Departure-to-Detection Interval spans an event that
          <xref target="term-onset"/> does not define as measurable. Where it has
          not been established, it <bcp14>MUST</bcp14> be reported as
          undetermined. It <bcp14>MUST NOT</bcp14> be omitted, and it
          <bcp14>MUST NOT</bcp14> be reported as zero.
        </t>
        <t>
          A reader cannot distinguish an omitted Departure-to-Detection Interval
          from one of zero duration. The two carry opposite information about the
          service and about the reporting operator.
        </t>
      </section>

      <section anchor="abbrev">
        <name>Relationship to Commonly Used Abbreviations</name>
        <t>
          Reports outside this document commonly use abbreviations of the form
          mean time to X. Those abbreviations are used for several of the
          intervals above, and the same abbreviation is used for different
          intervals in different reports.
        </t>
        <table>
          <name>Abbreviations and the intervals they are used for</name>
          <thead>
            <tr><th>Abbreviation</th><th>Reported as</th><th>Intervals it has been used for</th></tr>
          </thead>
          <tbody>
            <tr>
              <td>MTTD</td>
              <td>Detect</td>
              <td>Departure-to-Detection; Detection-to-Notification</td>
            </tr>
            <tr>
              <td>MTTN</td>
              <td>Notify</td>
              <td>Detection-to-Notification</td>
            </tr>
            <tr>
              <td>MTTA</td>
              <td>Acknowledge</td>
              <td>Detection-to-Notification; Notification-to-Confirmation</td>
            </tr>
            <tr>
              <td>MTTI</td>
              <td>Identify</td>
              <td>Notification-to-Confirmation; Notification-to-Diagnosis</td>
            </tr>
            <tr>
              <td>MTTR</td>
              <td>Repair, recover, restore, resolve, respond</td>
              <td>Notification-to-Mitigation; Notification-to-Recovery; Recovery-to-Reversion</td>
            </tr>
          </tbody>
        </table>
        <t>
          An abbreviation does not carry its endpoints, and a reader cannot
          recover them from the abbreviation alone. Each of these abbreviations
          additionally asserts that the value is a mean, and the value reported
          under them is frequently a percentile.
          <xref target="term-stat"/> addresses this.
        </t>
        <t>
          These abbreviations <bcp14>SHOULD NOT</bcp14> be used in a report
          prepared under this document. Where one is used, the interval it names
          and the Summary Statistic it carries <bcp14>MUST</bcp14> be stated
          alongside it.
        </t>
      </section>
    </section>

    <section anchor="qualifiers">
      <name>Interval Qualifiers</name>
      <t>
        An interval reported as an aggregate over a set of incidents carries
        information only alongside the following qualifiers.
      </t>

      <section anchor="term-stat">
        <name>Summary Statistic</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The function used to reduce a set of interval values to a single
            reported value.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Distributions of incident intervals are commonly heavy-tailed. A
              small number of long incidents moves the mean well above the
              typical value, so a reported mean describes neither a typical
              incident nor the worst one. Reports in practice therefore carry
              percentiles, most often a median with one or more upper
              percentiles.
            </t>
            <t>
              The abbreviations of <xref target="abbrev"/> assert a mean. The
              value reported under them is frequently a percentile. A report
              carrying a percentile under a label asserting a mean states
              something other than what it measured.
            </t>
            <t>
              Reporting a median together with an upper percentile conveys the
              typical value and the tail separately. Reporting the mean alongside
              the median conveys how far the tail carries the distribution, since
              a mean substantially above the median indicates the aggregate is
              set by a few long incidents.
            </t>
          </dd>
          <dt>Measurement Units:</dt>
          <dd>
            The statistic is stated as a name, for example median, mean, or the
            percentile expressed as a number.
          </dd>
          <dt>Issues:</dt>
          <dd>
            <t>
              An aggregate interval <bcp14>MUST</bcp14> be reported with its
              Summary Statistic. An aggregate reported without one cannot be
              compared against any other aggregate.
            </t>
            <t>
              An upper percentile is determined by the largest observations in the
              set. Where the Incident Count multiplied by the complement of the
              percentile is less than one, the percentile equals the largest
              observation in the set. Under that condition the value
              <bcp14>MUST</bcp14> be reported as the maximum and
              <bcp14>MUST NOT</bcp14> be reported as a percentile. A ninetieth
              percentile therefore requires an Incident Count of at least ten, and
              a ninety-fifth percentile requires at least twenty.
            </t>
            <t>
              A median <bcp14>SHOULD</bcp14> be reported for every aggregate
              interval. At least one upper percentile
              <bcp14>SHOULD</bcp14> be reported where the Incident Count permits
              it.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Incident Count.</dd>
        </dl>
      </section>

      <section anchor="term-count">
        <name>Incident Count</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The number of incidents over which a reported aggregate interval was
            computed.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              An aggregate over a small number of incidents is dominated by
              variance. A reader cannot judge this without the count.
            </t>
            <t>
              The count also determines which summary statistics the set can
              carry. <xref target="term-stat"/> states the condition under which
              an upper percentile is the largest observation in the set rather
              than a percentile.
            </t>
          </dd>
          <dt>Issues:</dt>
          <dd>
            An aggregate interval <bcp14>MUST</bcp14> be reported with its
            Incident Count.
          </dd>
          <dt>See Also:</dt>
          <dd>Summary Statistic.</dd>
        </dl>
      </section>

      <section anchor="term-coverage-ref">
        <name>Detection Coverage Qualifier</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            An estimate of the fraction of output behavior incidents of a given
            class occurring in the service that reach Notification.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Every interval in <xref target="intervals"/> is computed over
              incidents that reached Notification. Incidents that did not reach
              Notification contribute to neither the aggregate nor the Incident
              Count. Reported intervals therefore shorten as the fraction
              reaching Notification declines, with no change in service behavior and
              no change in operator response.
            </t>
            <t>
              An estimate <bcp14>MAY</bcp14> be obtained by characterizing the
              operator's detection apparatus under
              <xref target="FAULT-METHOD"/>, by sampled retrospective review, or
              by comparison against incidents reported by external parties. The
              method <bcp14>MUST</bcp14> be stated.
            </t>
          </dd>
          <dt>Issues:</dt>
          <dd>
            An aggregate interval <bcp14>SHOULD</bcp14> be reported with a
            Detection Coverage Qualifier. Where no estimate is available, the
            report <bcp14>MUST</bcp14> state that none is available.
          </dd>
          <dt>See Also:</dt>
          <dd>Notification Source.</dd>
        </dl>
      </section>

      <section anchor="term-classrate">
        <name>Confirmation Outcome Rate</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The fraction of occurrences reaching Notification that were confirmed
            as output behavior incidents.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            Occurrences classified as not being incidents consume the same
            Notification-to-Confirmation Interval as those confirmed as
            incidents. An operator whose monitoring produces many such
            occurrences carries a response cost that no interval over confirmed
            incidents reflects.
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A fraction between zero and one.</dd>
        </dl>
      </section>

      <section anchor="term-cause">
        <name>Cause Status</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            A marker attached to a reported cause, taking one of the values
            investigating, preliminary, or confirmed.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            A cause absent because investigation continues and a cause absent
            because it was not disclosed are different states. A report that does
            not distinguish them cannot be aggregated, since a set of incidents
            with no stated cause admits both readings.
          </dd>
          <dt>Issues:</dt>
          <dd>
            A reported cause <bcp14>SHOULD</bcp14> carry a Cause Status. A cause
            reported as investigating or preliminary
            <bcp14>MAY</bcp14> be revised in a later report.
          </dd>
        </dl>
      </section>
    </section>

    <section anchor="recurrence">
      <name>Recurrence and Prevention</name>
      <t>
        The events and intervals of this document describe response. An operator
        also acts to stop incidents of a class from occurring. That activity has
        no event on the axis of <xref target="fig-timeline"/>, because its
        success consists of occurrences that do not happen.
      </t>

      <section anchor="term-recur">
        <name>Recurrence</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            An output behavior incident of a class for which an earlier incident
            of the same class has been closed.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Recurrence is a property of a class and of an interval of time. A
              report states both. Two incidents are of the same class where the
              declared classification assigns them the same value, and
              classification granularity therefore determines what counts as a
              recurrence.
            </t>
            <t>
              Recurrence is observable. It is the closest observable counterpart
              to the activity described in
              <xref target="prevention"/>.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Recurrence Rate; Prevention.</dd>
        </dl>
      </section>

      <section anchor="term-recur-rate">
        <name>Recurrence Rate</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            The fraction of incidents in a reporting period that were
            recurrences.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            A Recurrence Rate falling across periods is consistent with incidents
            of previously seen classes being stopped. It is also consistent with
            classification granularity becoming finer, with the population of
            classes growing, and with detection coverage declining.
          </dd>
          <dt>Measurement Units:</dt>
          <dd>A fraction between zero and one.</dd>
          <dt>Issues:</dt>
          <dd>
            A Recurrence Rate <bcp14>MUST</bcp14> be reported with the
            classification scheme used, the reporting period, and the Detection
            Coverage Qualifier of <xref target="term-coverage-ref"/>. Rates
            computed under different classification schemes
            <bcp14>MUST NOT</bcp14> be compared.
          </dd>
          <dt>See Also:</dt>
          <dd>Recurrence; Confirmation.</dd>
        </dl>
      </section>

      <section anchor="prevention">
        <name>Prevention</name>
        <dl newline="true" spacing="normal">
          <dt>Definition:</dt>
          <dd>
            Action taken to stop output behavior incidents of a class from
            occurring.
          </dd>
          <dt>Discussion:</dt>
          <dd>
            <t>
              Prevention is defined so that it can be named in a report. It is
              not defined as a measurable quantity. Its effect is the absence of
              occurrences, and an absence cannot be attributed to the action that
              produced it without a counterfactual the operator does not have.
            </t>
            <t>
              A decline in incidents of a class following preventive action is
              consistent with the action having worked. It is also consistent
              with a change in traffic, a change in the model, a change in
              detection coverage, and with the class having been rare throughout.
              No interval in <xref target="intervals"/> distinguishes these.
            </t>
            <t>
              <xref target="term-recur-rate"/> is the quantity reported in its
              place. A report <bcp14>MUST NOT</bcp14> state a measured effect of
              prevention. It <bcp14>MAY</bcp14> state preventive action taken and
              the Recurrence Rate observed since.
            </t>
            <t>
              This asymmetry has a consequence for reporting. Every event in
              <xref target="events"/> is attestable and prevention is not, so a
              report describing only what is measurable describes response and
              omits prevention entirely. An operator whose preventive work is
              effective reports fewer incidents and no evidence of the work.
            </t>
          </dd>
          <dt>See Also:</dt>
          <dd>Recurrence Rate; Behavior Departure.</dd>
        </dl>
      </section>
    </section>

    <section anchor="mapping">
      <name>Mapping to the Network Incident Data Model</name>
      <t>
        The events of <xref target="events"/> correspond to timestamps defined in
        <xref target="I-D.ietf-nmop-network-incident-yang"/> as follows.
      </t>
      <table>
        <name>Correspondence with incident-time-info timestamps</name>
        <thead>
          <tr><th>Event</th><th>Timestamp</th><th>Note</th></tr>
        </thead>
        <tbody>
          <tr>
            <td>Behavior Departure</td>
            <td>occur-time</td>
            <td>Commonly undetermined</td>
          </tr>
          <tr>
            <td>Detection</td>
            <td>(none)</td>
            <td>No corresponding timestamp</td>
          </tr>
          <tr>
            <td>Notification</td>
            <td>raise-time</td>
            <td>Interval anchor</td>
          </tr>
          <tr>
            <td>Confirmation</td>
            <td>ack-time</td>
            <td>Approximate; the model's acknowledge operation is broader</td>
          </tr>
          <tr>
            <td>Mitigation</td>
            <td>(none)</td>
            <td>No corresponding timestamp</td>
          </tr>
          <tr>
            <td>Recovery</td>
            <td>clear-time</td>
            <td></td>
          </tr>
          <tr>
            <td>Reversion</td>
            <td>(none)</td>
            <td>No corresponding timestamp</td>
          </tr>
          <tr>
            <td>Diagnosis</td>
            <td>(none)</td>
            <td>Operator state 'diagnosed' exists, without a time</td>
          </tr>
        </tbody>
      </table>
      <t>
        Three of the eight events map to an existing timestamp. Confirmation and
        Diagnosis correspond to operator states in the model's lifecycle, reached
        through the acknowledge and diagnose operations, and the model records
        the state without recording the time the state was entered. Detection,
        Mitigation, and Reversion have no counterpart.
      </t>
      <t>
        An operator computing the intervals of <xref target="intervals"/> from
        this model records the missing times by other means. Whether an extension
        carrying them is warranted is left to the working group.
      </t>
    </section>

    <section anchor="security">
      <name>Security Considerations</name>
      <t>
        This document defines terminology and introduces no protocol mechanisms.
      </t>
      <t>
        Reported values may be sensitive. A Detection Coverage Qualifier states
        the fraction of degradations an operator does not observe. A
        Confirmation Outcome Rate indicates how much noise an adversary would
        need to generate to occupy operator attention. Operators
        <bcp14>SHOULD</bcp14> consider aggregation granularity and disclosure
        audience when publishing these values.
      </t>
      <t>
        An operator publishing intervals without a Detection Coverage Qualifier
        may present a shorter response profile than the evidence supports. The
        requirement in <xref target="term-coverage-ref"/> exists in part to limit
        this.
      </t>
    </section>

    <section anchor="iana">
      <name>IANA Considerations</name>
      <t>This document has no IANA actions.</t>
    </section>

  </middle>

  <back>
    <references>
      <name>Normative References</name>

      <reference anchor="RFC2119" target="https://www.rfc-editor.org/info/rfc2119">
        <front>
          <title>Key words for use in RFCs to Indicate Requirement Levels</title>
          <author fullname="S. Bradner" initials="S." surname="Bradner"/>
          <date year="1997" month="March"/>
        </front>
        <seriesInfo name="BCP" value="14"/>
        <seriesInfo name="RFC" value="2119"/>
      </reference>

      <reference anchor="RFC8174" target="https://www.rfc-editor.org/info/rfc8174">
        <front>
          <title>Ambiguity of Uppercase vs Lowercase in RFC 2119 Key Words</title>
          <author fullname="B. Leiba" initials="B." surname="Leiba"/>
          <date year="2017" month="May"/>
        </front>
        <seriesInfo name="BCP" value="14"/>
        <seriesInfo name="RFC" value="8174"/>
      </reference>

      <reference anchor="RFC9940" target="https://www.rfc-editor.org/info/rfc9940">
        <front>
          <title>Some Key Terms for Network Fault and Problem Management</title>
          <author fullname="N. Davis" initials="N." surname="Davis" role="editor"/>
          <author fullname="A. Farrel" initials="A." surname="Farrel" role="editor"/>
          <date year="2026" month="April"/>
        </front>
        <seriesInfo name="RFC" value="9940"/>
      </reference>

      <reference anchor="FAULT-TERMS"
                 target="https://www.ietf.org/archive/id/draft-gaikwad-llm-fault-detection-terminology-00.txt">
        <front>
          <title>Benchmarking Terminology for Output Behavior Fault Detection in
                 Large Language Model Serving Systems</title>
          <author fullname="Madhava Gaikwad" initials="M." surname="Gaikwad"/>
          <date year="2026"/>
        </front>
        <seriesInfo name="Internet-Draft"
                    value="draft-gaikwad-llm-fault-detection-terminology"/>
      </reference>

      <reference anchor="LLM-TERMS">
        <front>
          <title>Benchmarking Terminology for Large Language Model Serving</title>
          <author fullname="Madhava Gaikwad" initials="M." surname="Gaikwad"/>
          <date year="2026"/>
        </front>
        <seriesInfo name="Internet-Draft"
                    value="draft-gaikwad-llm-benchmarking-terminology"/>
      </reference>
    </references>

    <references>
      <name>Informative References</name>

      <reference anchor="I-D.ietf-nmop-network-incident-yang">
        <front>
          <title>A YANG Data Model for Network Incident Management</title>
          <author fullname="C. Hu" initials="C." surname="Hu"/>
          <author fullname="L. M. Contreras" initials="L.M." surname="Contreras"/>
          <author fullname="Q. Wu" initials="Q." surname="Wu"/>
          <date year="2026"/>
        </front>
        <seriesInfo name="Internet-Draft"
                    value="draft-ietf-nmop-network-incident-yang"/>
      </reference>

      <reference anchor="RFC6414" target="https://www.rfc-editor.org/info/rfc6414">
        <front>
          <title>Benchmarking Terminology for Protection Performance</title>
          <author fullname="S. Poretsky" initials="S." surname="Poretsky"/>
          <author fullname="R. Papneja" initials="R." surname="Papneja"/>
          <author fullname="J. Karthik" initials="J." surname="Karthik"/>
          <author fullname="S. Vapiwala" initials="S." surname="Vapiwala"/>
          <date year="2011" month="November"/>
        </front>
        <seriesInfo name="RFC" value="6414"/>
      </reference>

      <reference anchor="I-D.ietf-teas-ietf-network-slice-definition">
        <front>
          <title>IETF Network Slice Definition</title>
          <author fullname="L. M. Contreras" initials="L.M." surname="Contreras"/>
          <date year="2020"/>
        </front>
        <seriesInfo name="Internet-Draft"
                    value="draft-nsdt-teas-transport-slice-definition"/>
      </reference>

      <reference anchor="FAULT-METHOD">
        <front>
          <title>Benchmarking Methodology for Output Behavior Fault Detection in
                 Large Language Model Serving Systems</title>
          <author fullname="Madhava Gaikwad" initials="M." surname="Gaikwad"/>
          <date year="2026"/>
        </front>
        <seriesInfo name="Internet-Draft"
                    value="draft-gaikwad-llm-fault-detection-methodology"/>
      </reference>
    </references>

    <section anchor="acknowledgements" numbered="false">
      <name>Acknowledgements</name>
      <t>
        This document builds on the terminology separation established by the
        Network Management Operations Working Group in
        <xref target="RFC9940"/> and on the lifecycle structure of
        <xref target="I-D.ietf-nmop-network-incident-yang"/>.
      </t>
    </section>

  </back>
</rfc>
