NAME
    RT::Extension::QuickCalls - Quickly create tickets in specific queues
    with default values

SYNOPSIS
    You will need to enable the new QuickCalls portlet with a line like this
    in your RT_SiteConfig.pm file

        Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
                                     RefreshHomepage QuickCalls)]);

    This is the default portlet list with QuickCalls added to the end People
    can then choose to add the portlet to their homepage in Preferences ->
    RT at a glance

    To set up your Quick Calls, you will want to specify a Name and a Queue
    in the config file. The Name will become the Subject of the task unless
    you specify a Subject option. You can add other Ticket options as
    needed, such as Status.

        Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'},
                         {Name => "Bar", Queue => 'Queue2',  Status => 'resolved'}]);

    After you have added QuickCalls to your home page, you will be able to
    select one, click Create and be brought to the ticket creation page with
    multiple fields pre-filled

INSTALLATION
    "perl Makefile.PL"
    "make"
    "make install"
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::QuickCalls');

        For earlier releases of RT 4, add this line:

            Set(@Plugins, qw(RT::Extension::QuickCalls));

        or add "{{$name}}" to your existing @Plugins line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

BUGS AND LIMITATIONS
    No bugs have been reported.

    Please report any bugs or feature requests to
    "bug-rt-extension-quickcalls@rt.cpan.org", or through the web interface
    at <http://rt.cpan.org>.

AUTHOR
    Kevin Falcone

LICENCE AND COPYRIGHT
    Copyright (c) 2007-2014, Best Practical Solutions, LLC. All rights
    reserved.

    This module is free software; you can redistribute it and/or modify it
    under the same terms as Perl itself. See perlartistic.

DISCLAIMER OF WARRANTY
    BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY
    FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN
    OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
    PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
    EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
    ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH
    YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
    NECESSARY SERVICING, REPAIR, OR CORRECTION.

    IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
    WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR
    REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE LIABLE
    TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR
    CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
    SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING
    RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A
    FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF
    SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
    DAMAGES.

