NAME
    RT::Condition::NotStartedInBusinessHours - Check for unstarted tickets
    within business hours

DESCRIPTION
    This RT Condition will check for tickets which are not started within
    business hours.

SYNOPSIS
  CLI
        rt-crontool
            --search RT::Search::ModuleName
            --search-arg 'The Search Argument'
            --condition RT::Condition::NotStartedInBusinessHours
            --condition-arg 'The Condition Argument'
            --action RT::Action:ActionModule
            --template 'Template Name or ID'

INSTALLATION
    The Perl module Date::Manip is required. You can install it on your RT
    system via CPAN:

        cpan Date::Manip

    To install this condition, run the following commands:

        perl Makefile.PL
        make
        make test
        make install

    or place this script under

        RT_HOME/local/lib/RT/Condition/

    where "RT_HOME" is the path to your RT installation.

CONFIGURATION
  RT SITE CONFIGURATION
    To enabled this condition edit the RT site configuration based in
    "RT_HOME/etc/RT_SiteConfig":

        Set(@Plugins,qw(RT::Condition::NotStartedInBusinessHours));

    To change the standard behavior of Date::Manip you may add to the site
    configuration:

        Set(%DateManipConfig, (
            'WorkDayBeg', '9:00',
            'WorkDayEnd', '17:00', 
            #'WorkDay24Hr', '0',
            #'WorkWeekBeg', '1',
            #'WorkWeekEnd', '7'
        ));

    For more information see
    <http://search.cpan.org/~sbeck/Date-Manip-6.25/lib/Date/Manip/Config.pod
    #BUSINESS_CONFIGURATION_VARIABLES>.

  CONDITION ARGUMENT
    This condition needs exactly 1 argument to work.

        --condition RT::Condition::NotStartedInBusinessHours 
        --condition-arg 1

    1 is the time in hours for escalation.

  EXAMPLE CRON JOB
        rt-crontool 
            --search RT::Search::FromSQL 
            --search-arg "Queue = 'General' AND ( Status = 'new' ) AND Owner = 'Nobody'" 
            --condition RT::Condition::NotStartedInBusinessHours 
            --condition-arg 1 
            --action RT::Action::RecordComment 
            --template 'Unowned tickets'

AUTHOR
    Benjamin Heisig, <bheisig@synetics.de>

SUPPORT AND DOCUMENTATION
    You can find documentation for this module with the perldoc command.

        perldoc RT::Condition::NotStartedInBusinessHours

BUGS
    Please report any bugs or feature requests to the author.

ACKNOWLEDGEMENTS
    This script is a fork from RT::Condition::UntouchedInBusinessHours
    written by Torsten Brumm.

    Special thanks to the synetics GmbH, "<http://i-doit.org/>" for
    initiating and supporting this project!

COPYRIGHT AND LICENSE
    Copyright 2011 Benjamin Heisig, <bheisig@synetics.de>

    This program is free software; you can redistribute it and/or modify it
    under the same terms as Perl itself.

    Request Tracker (RT) is Copyright Best Practical Solutions, LLC.

SEE ALSO
        Date::Manip

