Problems During the Installation of HP Web JetAdmin

Support knowledgebase (hpwebjet_sles7)
Applies to

SLES: Version 7

Symptom

The installation of HP Web JetAdmin 6.5 on SuSE Linux Enterprise Server 7 crashes with the following error message:
The installation package manager reported an error

The specified package is not compatible with the current platform

Cause

The installation program detects the current version by reading the file /etc/SuSE-release. Apparently, the program does not recognize SuSE Linux Enterprise Server even though the Web JetAdmin runs smoothly on it.

Solution

The installation process can be successfully completed by faking a SuSE Linux 7.2 from the installation routine's point of view. To do this, open the file /etc/SuSE-release and change the line from
SuSE SLES-7 (i386)
to
SuSE Linux 7.2 (i386)
The installation should work properly after doing this.
Attention: In order to prevent any potential problems with SuSE tools, do not forget to undo this change once the installation is finished. This change is only necessary for the installation process.
Keywords: PRINT, WEBJETADMIN, HP, SLES7, ENTERPRISE

SDB-hpwebjet_sles7, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 31. Jul 2002
SuSE Linux AG - Last generated: 31. Jul 2002 by ip (sdb_gen 1.40.0)