Sending Feedback to SuSE
Support knowledgebase (bugreport)
Request
You are convinced to have found a bug in the distribution and you want
to make a bug report.
Procedure
If you can't find a reference to your problem in either the documentation
(check rpm -qd <PACKAGE>) nor in our
der support data base
and the problem is also unknown to SuSE installation
support, then you can send us a qualified bug report.
We appreciate your contribution. You can help us by checking the following
list:
-
If you came across more than one issue, please report them in separate mails.
That way it is easier for us to forward your report to the correct person.
- Is it possible to reproduce the problem?
Please describe as detailed as possible how this can be done. E.g. "when I
am in runlevel 3 and then start as user root the program SaX2 with option -f,
then ..."
- Make sure that all needed (!) packages have been installed. You
can check package dependencies with YaST(2). There shouldn't be any
unresolved dependencies.
- Check with all the available documentation (printed manuals,
README files, etc.), if there are any pointers to the problem that you
encountered. Further more you should pay attention to the package
documentation in /usr/share/doc/packages.
- Please also have a look at our support data base,
in case the problem is already described there.
- Please do some checks on your hardware to make sure it is not a hardware
issue, like faulty RAM, etc. The following SDB articles might be of
help:
"Checking system stability" (http://sdb.suse.de/en/sdb/html/hmeyer_memtest-sig11.html), "Checking for memory errors with memtest86" (http://sdb.suse.de/en/sdb/html/thallma_memtest86.html), "Problems caused by the BIOS option "PnP OS"" (http://sdb.suse.de/en/sdb/html/intnull.html) and
"General hardware problems" (http://sdb.suse.de/en/sdb/html/kfr_58.html).
- Relevant information might also be found in the config files of that
package and in the system log /var/log/messages. Don't send us the
complete system log, but try to extract the important lines plus the
preceeding 20 lines or so.
- In case it is a problem with the initial installation, please try both
Installation - Safe Settings and Manual Installation. If
both these methods fail, please make sure to include the messages that can
be found on console 3 and 4 (by using the keys
<Ctrl>-<Alt>-<F3/4>).
If after checking the above list and you are convinced that you are dealing
with a bug, please send us a qualified bug report with all the neccessary
information using
www.suse.de/feedback
Notice:
www.suse.de/feedback collects bug reports from
customers. It's not meant to be an extended support service. Therefor you
shouldn't expect to get a solution for the reported problem.
We appreciate you contribution. Your qualified bug report will be submitted
to our internal bug tracking system. That way, you help us improving the
quality of the distribution.
Keywords: BUGS, FEEDBACK
Categories:
Frequently asked Questions
, Frequently asked Questions
SDB-bugreport, Copyright SuSE Linux AG, Nürnberg, Germany
- Version: 31. Okt 2001
SuSE Linux AG - Last generated: 12. Jul 2002 by hmeyer (sdb_gen 1.40.0)