Using Outlook's "Free and Busy" Functions with eMail Server 3

Support knowledgebase (rsimai_imap31_freebusy)

Symptom

You want to use Outlook's "Free and Busy" functions with eMail Server 3.1.
However, the attempt to download or upload data fails and Outlook produces an error message.

Cause

In most cases, a wrong URL has been entered in the configuration of Outlook. This can also be the case even when the instructions have been strictly observed.

Background

Let us assume that the user tux with password system sets up his Outlook for the mail server mailserver.domain.com.


This problem only arises if the user name under Windows and the login name (UID) on the eMail Server are not the same.

How to test if the server works

Use a browser (e.g. Internet Explorer) for this purpose. According to the example above, enter the following at the URL line: