%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2021 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Elements/Tabs &> <& /Elements/ListActions, actions => \@Actions &> <& /Dist/Elements/ShowBugtracker, Queue => $TicketObj->QueueObj &> <& /Dist/Elements/ShowNotes, Queue => $TicketObj->QueueObj &> <&| /Widgets/TitleBox, title => loc("Report information") &> <& /Public/Bug/Elements/ShowSummary, Ticket => $TicketObj, Attachments => $attachments &>
% $m->callback(%ARGS, CallbackName => 'BeforeShowHistory', Ticket => $TicketObj); <& /Elements/ShowHistory , Object => $TicketObj, Transactions => $TicketObj->Transactions, ShowHeaders => $ARGS{'ShowHeaders'}, Attachments => $attachments, AttachmentContent => $attachment_content, AttachmentPath => RT->Config->Get('WebPath')."/Ticket/Attachment", &> <%ARGS> $id => undef $Create => undef $ShowHeaders => 0 $Collapsed => undef $TicketObj => undef <%INIT> $m->callback(CallbackName => 'Initial', TicketObj => $TicketObj, ARGSRef => \%ARGS); my (@Actions, $Tickets); unless ($id || $TicketObj) { Abort('No ticket specified'); } if ($ARGS{'id'} eq 'new') { # {{{ Create a new ticket my $Queue = new RT::Queue($session{'CurrentUser'}); unless ($Queue->Load($ARGS{'Queue'})) { Abort('Queue not found'); } unless ($Queue->CurrentUserHasRight('CreateTicket')) { Abort('You have no permission to create tickets in that queue.'); } ($TicketObj, @Actions) = CreateTicket(Attachments => $session{'Attachments'}, %ARGS); delete $session{'Attachments'}; unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view newly created ticket #".$TicketObj->id."."); } # }}} } else { if (!$TicketObj) { $TicketObj = RT::Ticket->new($session{'CurrentUser'}); $TicketObj = LoadTicket($ARGS{'id'}); unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { Abort("No permission to view ticket"); } } if (defined $ARGS{'Action'}) { if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) { my $action = $1; my ($res, $msg)=$TicketObj->$action(); push(@Actions, $msg); } } $ARGS{'UpdateContent'} =~ s/\r\n/\n/g if defined $ARGS{'UpdateContent'}; if ( $ARGS{'UpdateTimeWorked'} || $session{'Attachments'} || ( defined $ARGS{'UpdateContent'} && $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature )) { $ARGS{UpdateAttachments} = $session{'Attachments'}; _UpdateMessage( ARGSRef => \%ARGS, Actions => \@Actions, TicketObj => $TicketObj ); delete $session{'Attachments'}; } #Process status updates my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS, TicketObj=>$TicketObj); my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef => \%ARGS); push (@Actions, @BasicActions, @results); } # This code does automatic redirection if any updates happen. # It doesn't work for the client. if (@Actions) { # We've done something, so we need to clear the decks to avoid # resubmission on refresh. # But we need to store Actions somewhere too, so we don't lose them. $session{"Actions"} = \@Actions; $m->redirect( $RT::WebPath ."/Ticket/Display.html?id=".$TicketObj->id); $m->abort(); $RT::Logger->error("Aborted. Should never be called"); } $m->callback(CallbackName => 'BeforeDisplay', TicketObj => \$TicketObj, Tickets => \$Tickets, ARGSRef => \%ARGS); my $attachments = $TicketObj->Attachments; my $attachment_content = $TicketObj->TextAttachments; my $title = loc( "Bug #[_1] for [_2]: [_3]", $TicketObj->Id, $TicketObj->QueueObj->Name, $TicketObj->Subject ); sub _UpdateMessage { # Modified version of RT::Interface::Web::ProcessUpdateMessage() #TODO document what else this takes. my %args = ( ARGSRef => undef, Actions => undef, TicketObj => undef, @_ ); #Make the update content have no 'weird' newlines in it if ( $args{ARGSRef}->{'UpdateContent'} || $args{ARGSRef}->{'UpdateAttachments'} ) { if ( $args{ARGSRef}->{'UpdateSubject'} eq $args{'TicketObj'}->Subject() ) { $args{ARGSRef}->{'UpdateSubject'} = undef; } my %mime = ( Subject => $args{ARGSRef}->{'UpdateSubject'}, Body => $args{ARGSRef}->{'UpdateContent'}, ); $mime{'From'} = $args{ARGSRef}->{'UpdateSender'} if defined $args{ARGSRef}->{'UpdateSender'}; my $Message = MakeMIMEEntity(%mime); $Message->head->add( 'Message-ID' => "id . "-" . "0" . "-" # Scrip . "0" . "@" # Email sent . $RT::Organization . ">" ); my $old_txn = RT::Transaction->new( $session{'CurrentUser'} ); if ( $args{ARGSRef}->{'QuoteTransaction'} ) { $old_txn->Load( $args{ARGSRef}->{'QuoteTransaction'} ); } else { $old_txn = $args{TicketObj}->Transactions->First(); } if ( $old_txn->Message && $old_txn->Message->First ) { my @in_reply_to = split(/\s+/m, $old_txn->Message->First->GetHeader('In-Reply-To') || ''); my @references = split(/\s+/m, $old_txn->Message->First->GetHeader('References') || '' ); my @msgid = split(/\s+/m,$old_txn->Message->First->GetHeader('Message-ID') || ''); my @rtmsgid = split(/\s+/m,$old_txn->Message->First->GetHeader('RT-Message-ID') || ''); $Message->head->replace( 'In-Reply-To', join (' ', @rtmsgid ? @rtmsgid : @msgid)); $Message->head->replace( 'References', join(' ', @references, @msgid, @rtmsgid)); } if ( $args{ARGSRef}->{'UpdateAttachments'} ) { $Message->make_multipart; $Message->add_part($_) foreach values %{ $args{ARGSRef}->{'UpdateAttachments'} }; } if ( $args{ARGSRef}->{'UpdateType'} eq 'response' ) { my ( $Transaction, $Description, $Object ) = $args{TicketObj}->Correspond( CcMessageTo => $args{ARGSRef}->{'UpdateCc'}, BccMessageTo => $args{ARGSRef}->{'UpdateBcc'}, MIMEObj => $Message, ); push( @{ $args{Actions} }, $Description ); $Object->UpdateCustomFields( ARGSRef => $args{ARGSRef} ) if $Object; } else { push( @{ $args{'Actions'} }, loc("Update type was neither correspondence nor comment.") . " " . loc("Update not recorded.") ); } } }