RIPE NCC Activities & Expenditure 1999
                              Crain, van Draanen, Karrenberg, Kuehne

                ____________________________________________________




                       RIPE NCC Activities & Expenditure 1999



                                     John Crain
                                  Kees van Draanen
                                 Daniel Karrenberg
                                   Mirjam Kuehne

                                      RIPE NCC

                                    Version 1.0

                                 Document: ripe-186
                                 Updates: ripe-162
                                 See also: ripe-187





    1.  Scope & Process

                This  memorandum describes the activities to be per-
                formed by the RIPE NCC and the  associated  expendi-
                ture  during  the year 1999.  The companion document
                "RIPE NCC Charging Scheme 1999" (ripe-187) describes
                how the necessary revenue is generated.


                There  are  formally well defined stages in the cre-
                ation of this document: It is drafted  by  the  RIPE
                NCC  based  on  input from RIPE and the users of NCC
                services.  Subsequently it is proposed to  the  mem-
                bership by the executive board of the RIPE NCC.  The
                membership discusses it and approves the final  ver-
                sion.



    Status

                This  version  of  the document has been produced by
                the RIPE NCC menagement.  It  is  presented  by  the
                executive  board  for  approval by the membership at
                the Annual General Meeting  on  October  15th  1998.
                Comments  from the RIPE community to the authors and
                the board are encouraged.


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    Changes

                The  document  itself  will  not be changed once the
                process described above is completed.   However  the
                last several years of NCC operations experience have
                shown that revisions are needed during the course of
                the  year.   In  today's  Internet environment it is
                impossible to plan ahead for more than 15 months  as
                the formal process requires.  Any amendments will be
                made within the formal structure of the RIPE NCC and
                thus  require  approval  by  the  RIPE NCC executive
                board.









































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    2.  Principles for NCC Activities


                The  RIPE NCC performs activities for the benefit of
                the Internet service providers (ISPs) in Europe  and
                the surrounding areas; primarily activities that the
                ISPs need to organise as a group, although they  may
                be competing with each other in other areas.


                The  RIPE NCC must therefore observe strict neutral-
                ity and impartiality with respect to individual ser-
                vice  providers.   In  particular  it  refrains from
                activities that are clearly in  the  domain  of  the
                ISPs themselves.


                Activities  are  defined,  performed,  discussed and
                evaluated in an open manner.  Results of  activities
                such  as  software  tools  are made available to the
                public.  Budgets as well as actual income and expen-
                diture  are published.  Individual data will be kept
                in  confidence  where  required.   For  example  the
                amounts  of address space allocated and assigned are
                published as  are  database  entries  of  individual
                assignments  including  the  relevant  contact data;
                however  the   information   supporting   individual
                assignment requests is kept in strict confidence.


                While  an activity may result in services being pro-
                vided to an individual ISP, performing the  activity
                as  a  whole  must  benefit  the  European ISPs as a
                group.  For example address space registration  ser-
                vices  are  provided  to  ISPs individually, but the
                activity as such benefits all ISPs  by  distributing
                address  space according to common standards as well
                as maintaining a neutral  and  accessible  registry.
                It is because of this distinction that this document
                is structured around activities,  rather  than  ser-
                vices.












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    3.  Activity Areas

                Since 1996 all NCC activities have been grouped into
                four  main categories.  This section provides a gen-
                eral description of these  categories.   The  budget
                itself  and  the plans for 1999 will be discussed in
                the following section.  Detailed descriptions of all
                1999 activities can be found in the appendices.


    Registration Activities

                This represents activities related to the NCC's role
                as Regional Internet Registry (RIR) for  Europe  and
                the  surrounding  areas.   It  includes  handling of
                requests for assignment and allocation of IP address
                space, management of reverse domain name space asso-
                ciated with this  address  space,  as  well  as  the
                auditing  and  quality  control  necessary to ensure
                fair and expedient  processing  of  requests.   Also
                included in this area are training of Local Internet
                Registries, production of documentation  related  to
                Internet registration as well as specific activities
                to ensure a proper and expedient start of new  local
                IRs.

                Services  performed in this area are only accessible
                to formally established local  IRs  contributing  to
                the funding of the NCC.


    Coordination Activities

                The  activities  grouped  in  this  area  are  quite
                diverse.  Their common purpose  is  to  support  the
                coherent  operation  of the Internet in the European
                area.  An important activity  is  the  provision  of
                access  to the RIPE database which provides informa-
                tion  about  address  space  and  routing   policies
                together   with   the  appropriate  contact  points.
                Developing and publishing the RIPE database software
                is  also  part  of this area, as is the provision of
                information services for ISPs and the general public
                via  the  Internet.   Operational  coordination also
                falls into this category, as does the production and
                publication of software tools for such efforts.

                In  order to be effective, the services performed in
                this area have  to  be  accessible  to  the  general
                Internet public.  Contributors to the funding of the
                NCC will receive precedence over  other  users  when
                special support is needed.

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    Administration Activities

                This area covers all  general  administrative  over-
                heads  which  cannot be clearly attributed to a spe-
                cific activity  in  one  of  the  other  areas.   It
                includes  all  activities necessary to operate as an
                organisation as well as  the  resources  needed  for
                charging, billing and the general financial adminis-
                tration.  It also includes the costs associated with
                organising the RIPE meetings and administrative sup-
                port for RIPE.


    New Activities

                This  area  represents  those  activities  that  are
                either  entirely  unforeseen  or  that  have started
                recently and cannot be fully specified as a  regular
                activity at the time of this writing.  The existence
                of this area gives the NCC the flexibility to  react
                quickly  to  the  rapidly  changing needs in today's
                Internet.  Activities in this area  are  often  sug-
                gested by the appropriate RIPE working group.

                If the activities turn out to need long term support
                they may become a regular NCC activity funded by all
                contributors  later.   If  the  activities are short
                term but substantial or  continued  support  by  all
                contributors is not appropriate, they may be contin-
                ued as special projects for which funding is  sought
                separately among interested parties.

                These  activities are executed under the guidance of
                the RIPE working groups.  It is assumed that  repre-
                sentatives  of the contributors participate actively
                in these working groups.

















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    4.  Growth Plan and Budget

                The  number  of  local  Internet registries is still
                increasing, as forecast, at a rate of  approximately
                one  per calender day.  The projections for 1999 are
                as follows:


        +-----------+-------------+-----------------------------------------+
        |           |  Observed   |                Projected                |
        |Registries |   Q1     Q2 |   Q3     Q4     Q1     Q2     Q3     Q4 |
        |           | 1998   1998 | 1998   1998   1999   1999   1999   1999 |
        +-----------+-------------+-----------------------------------------+
        |     Large |   71     73 |   73     73     81     81     81     81 |
        |    Medium |  191    194 |  194    194    242    242    242    242 |
        |     Small |  749    814 |  905    871    918   1009   1100   1191 |
        +-----------+-------------+-----------------------------------------+
        |     Total | 1011   1081 | 1172   1138   1241   1332   1423   1514 |
        +-----------+-------------+-----------------------------------------+


                We expect the linear growth of approximately one new
                local  IR  per  calender  day to continue during the
                year 1999.  We also expect  that  approximately  125
                small  registries will not have paid their 1998 fees
                even after several reminders and will thus  have  to
                be closed sometime during Q4/98.

                This  brings  the  relative  growth  in 1999 to 33%,
                again the lowest in the NCC's history.   However  it
                is  still  large  in absolute terms.  Experience has
                shown that there is little room for  improved  effi-
                ciency,  especially  in  registration services.  The
                function of the RIPE is essentially a  "third  line"
                support  function  which  deals  with  the difficult
                problems and has to provide adequate training to the
                local  IR  staff  who typically  provide the "second
                line".  This necessitates  adequate  growth  of  the
                RIPE NCC in all areas.














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    Professionalism & Legitimacy

                During  1998  the  RIPE NCC has continued to provide
                its services in a  reliable  and  professional  way.
                Since  January  1998 we are also standing on our own
                as an association after  the  successful  separation
                from TERENA.  The Internet has continued to permeate
                more and more areas of every economy and society  in
                the  RIPE  region.   As  this happens and especially
                during 1998 the administration of the  Internet  has
                become subject of considerable debate.  The RIPE NCC
                has so far stood up well to the public scrutiny.

                However  it is clear that in the future we will have
                to defend our legitimacy and its processes not  only
                vis-a-vis  the  membership  but also to the world at
                large including governments, industry and end-users.
                This  means  that  we will need to achieve even more
                professionalism and quality in 1999 than in previous
                years.   It also means that we have to actively pro-
                ject the message of legitimacy  and  professionalism
                to  the  public  at  large.   Therefore the RIPE NCC
                needs to increase  its  communications  efforts  and
                have  professional  staff that deals with the media.
                The requirement for quality management in all  parts
                of  the  organisation  will increase over the coming
                years and is a necessary ingredient for  the  profe-
                sionalism required.


    Growth & Stability

                The  stability  of the NCC is of vital importance to
                the community in general and the membership in  par-
                ticular.   Reliable  registration  and  coordination
                services are essential for the  functioning  of  the
                Internet.   Resilience and stability however are not
                free, they cost resources.  At the end of  1998  the
                RIPE NCC will have reached a point in its life-cycle
                that requires a measurable increment in the adminis-
                trative area and in organisational costs.  A failure
                to meet this demand would de-stabilise  the  NCC  in
                the long run.


    New and Improved Services

                Finally  The  RIPE NCC will start IPv6 address space
                registration services.  We  expect  to  provide  our
                share  of  the operational funding for the new IANA.
                We will develop new training  courses  both  in  the
                routing registry area and for local IR operations.

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    Budget

                Based on the growth projection, the required activi-
                ties the operating costs during 1999 are budgeted as
                follows.  The definition of the activity  areas  can
                be found in the previous section. Notes on the indi-
                vidual areas can be found below.


               +---------------+------------+------------+-----------+
               |               |   Budget   |   Budget   |  Growth   |
               |Activity Area  | 1998     % | 1999     % |  abs    % |
               +---------------+------------+------------+-----------+
               |  Registration | 1516    44 | 2011    42 |  495   33 |
               |Administration |  663    19 | 1230    26 |  567   86 |
               |  Coordination |  972    28 | 1175    25 |  203   21 |
               |           New |  306     9 |  321     7 |   15    5 |
               +---------------+------------+------------+-----------+
               |  TOTAL (kECU) | 3457   100 | 4737   100 | 1280   37 |
               +---------------+------------+------------+-----------+


    Registration Activities

                We will  continue  to  provide  the  high  level  of
                responsiveness  we were able to achieve in 1998.  In
                August 1998 the number of opened  registration  ser-
                vices  tickets  already  exceeded  the  1997  total.
                Increased automation helps to provide a clear struc-
                ture  to  the communications between the NCC and the
                local IRs.  Requests are now  automatically  checked
                for  completeness  and  syntactic correctness.  This
                eliminates almost all of the purely clerical work of
                the RIPE NCC hostmasters.  It also saves time as the
                local IR staff get an immediate feedback on the most
                common problems.

                Experience  shows that there are little economies of
                scale left in the registration services  area.   The
                RIPE  NCC  hostmasters now mostly deal with the most
                difficult cases or support relatively  inexperienced
                local  IR staff during their initial learning curve.
                They also provide training courses  for  local  IRs.
                This  is  very much a "third line" support activity.
                It also requires a high level of scrutiny because of
                the absolute requirement for fairness and impartial-
                ity in registration services decisions.






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                In 1999 both work flow and quality  management  will
                have  to  keep  step  with  the  expected growth and
                ensure that peaks in the load lead neither to  unac-
                ceptable  delays nor to a reduction in quality.  The
                impartiality  and neutrality of the RIPE NCC has  to
                be maintained at all times.

                Early in the  year  we  will  start  providing  IPv6
                address  space  registration  services.  The liaison
                activities with other regional registries  and  IANA
                will  also to be intensified.  We will diversify and
                improve the training facilities offered to both  new
                and  existing  local  IRs. Existing course materials
                will be reviewed and new courses will be  developed.

                In  total  the  budget  for  registration activities
                remains the highest of all areas in 1999 at 2011kECU
                1999  and  growth  roughly  keeps  in  step with the
                growth of the number of registries.


    Administration Activities

                The administration area shows the largest growth  in
                1999 and will become the second largest budget line.
                It is worthy of note however that this  line  encom-
                passes  more  than  the "admin" budget line found in
                other organisations: it includes activities like the
                organisation  of  the steadily growing RIPE meetings
                and the production of internal software used by  all
                other activities.

                The  relatively  high  cost  increase  in  1999 is a
                direct result of both  growth  and  professionalisa-
                tion.   The  administration  area activities have to
                meet the needs of a growing international  organisa-
                tion.  The RIPE NCC is at  a stage in its life-cycle
                where some noticeable increments  are  needed.   The
                personnel  administration  has  to care for more and
                more international staff helping them to  settle  in
                the  Netherlands  quickly and be productive.  Hiring
                from outside the EU is becoming increasingly  diffi-
                cult,  but  remains  essential  to  maintain diverse
                international staff drawn from all parts of the RIPE
                area.   The RIPE meetings are getting bigger requir-
                ing significantly more resources to  organise  well.
                The  financial  administration  for a large interna-
                tional organisation  needs  considerable  resources.
                In particular the area of accounts receivable, deal-
                ing with invoicing and tracking payments  from  1500
                members  in  more  than 80 countries, is expected to
                require additional resources.

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                Maintaining a stable, growing, innovative and inter-
                national organisation has a price in itself.  Suffi-
                cient resources are necessary to ensure the required
                stability.


    Coordination Activities

                Coordination activities in 1999 will  focus  on  the
                implementation   and  deployment  of  the  new  RIPE
                database software.  Database  consistency,  security
                and  exchange  will be addressed with more resources
                than before.  The database software itself is  near-
                ing the end of its useful life and will be replaced.
                Progress in the past months has not been as expected
                due  to a number of factors including the re-organi-
                sation of the NCC which included  the  establishment
                of  a  separate  group for database activities.  The
                scarcity of qualified  personnel  and  services  has
                also  slowed  progress.   Due to developments at the
                other regional registries a  window  of  opportunity
                for  harmonisation  now exists in the database area.
                Considerable effort is needed to take full advantage
                of this.

                During  Q4/98  and  all of 1999 the database efforts
                will be substantially  increased  in  both  the  new
                implementation  as  well  as  support and short-term
                enhancements of the current version. Also data  con-
                sistency will be addressed more thoroughly.

                Considerable resources are needed to ensure that the
                RIPE NCC is adequately represented in the  new  IANA
                corporation  and  its  "Address Supporting Organisa-
                tion".  This also includes providing our fair  share
                of  the operational funding to the new IANA.  Due to
                the increased activities in the Internet administra-
                tion  area  at  both  the  regional and global level
                increased resources are necessary to ensure that the
                RIPE  NCC membership's position is adequately repre-
                sented.












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    New activities

                We will focus on the deployment phase  of  the  test
                traffic  measurement  project  and retain sufficient
                room for unforeseen new activities.  The test  traf-
                fic  measurement project is not yet mature enough to
                be offered as a  service.   The  budgeted  resources
                provide  for an expansion of the measurement network
                from currently 20 to 40 test stations early in  1999
                as well as for the operation this network and publi-
                cation of results.  We expect the  measurement  net-
                work  to  grow  beyond 40 test stations during 1999;
                however the additional stations will have to be paid
                for  by  the  participants.   We  will  also further
                develop the service and prepare a decision to  offer
                it  as  a  service, either a standard service within
                the standard service fee or as an additional service
                charged separately.


    Summary

                The total growth of the  operating  costs  (37%)  is
                only  slightly  higher than the growth of registries
                (33%).  We strongly believe that this growth is nec-
                essary  for  the  success  and stability of the RIPE
                NCC.  This plan represents good value for money  for
                the RIPE NCC membership.



    5.  Challenges

                The main challenge for the NCC -as for the Internet-
                remains to manage its growth while remaining stable,
                reliable  and  innovative at the same time.  We have
                planned the growth of the NCC as carefully and real-
                istically as possible while maintaining enough flex-
                ibility to react to the changing environment.   This
                plan  represents  a good basis in material resources
                but the success of the NCC will  depend  on  finding
                and keeping the people who make it happen.











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    Appendices

                All  activities  will  be  described  in  appendices
                grouped  activity  by  area.   The descriptions list
                related activities as well as links to the  relevant
                RIPE working groups.  Wherever an activity is start-
                ing or increasing significantly during the year this
                is  indicated.  Finally special budgeting considera-
                tions are listed where appropriate.












































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    Appendix R - Registration Activities

                This represents activities related to the NCC's role
                as  Regional  Internet  Registry (IR) for Europe and
                the surrounding areas.  Services performed  in  this
                area are  only  accessible  to formally  established
                Local IRs contributing to the funding of the NCC.


    R1 Regional Internet Registry

                The RIPE  NCC  provides  Internet  registration ser-
                vices for  Europe and surrounding areas; it acts  as
                a Regional Internet Registry.

                The  overall  goal  of  this  activity is to provide
                fair, impartial and  stable distribution  of  Inter-
                net numbers, especially address  space in Europe and
                the surrounding areas.  The specific goals  for  the
                distribution  of  address  space  are uniqueness  of
                addresses,  conservation   of  the  remaining   IPv4
                address  space,  aggregation of routing  information
                and  registration  of  network  management  informa-
                tion.

                To  determine  the resources needed we assume a con-
                stant linear growth of approximately one new LIR per
                calender  day.   This  is  the  growth  we have been
                observing  during  the  1997  and  1998.   Increased
                automation helps to provide a clear structure to the
                communications between the NCC and  the  local  IRs.
                Requests are now automatically checked for complete-
                ness and  syntactic  correctness.   This  eliminates
                almost  all  of the purely clerical work of the RIPE
                NCC hostmasters.  It also saves time as the local IR
                staff  get  an immediate feedback on the most common
                problems.

                Experience shows that there are little economies  of
                scale  left  in the registration services area.  The
                RIPE NCC hostmasters now mostly deal with  the  most
                difficult  cases or support relatively inexperienced
                local IR staff during their initial learning  curve.
                They  also  provide  training courses for local IRs.
                This is very much a "third line"  support  activity.
                It also requires a high level of scrutiny because of
                the absolute requirement for fairness and impartial-
                ity in registration services decisions.





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                In  1999  both work flow and quality management will
                have to keep  step  with  the  expected  growth  and
                ensure  that peaks in the load lead neither to unac-
                ceptable delays nor to a reduction in quality.   The
                impartiality   and neutrality of the RIPE NCC has to
                be maintained at all times.

                We assume no significant  shifts  in  the  resources
                needed to perform activities R.1.1 - R.1.5 reliably.
                The basic procedures did not change.

                Common to all of registration activities is  liaison
                with the RIPE Local IR WG about general  application
                of  procedures  and policies.


    R1.1 First Address Space Assignment


                Description:
                     The  RIPE  NCC  will  give special attention to
                     requests from  LIRs  for  their  first  address
                     space.   It will help to make the first assign-
                     ment and allocate  an  aggregatable  range   of
                     addresses for further assignments.


                Goal:
                     This   will   help  Local  IRs  to successfully
                     process their first request and to have a  bet-
                     ter   understanding  of the procedures for fur-
                     ther requests.  It will also help  to  build  a
                     good   working  relationship between  the  RIPE
                     NCC and the  Local  IR.   Furthermore  it  will
                     enable   neutral and impartial treatment of all
                     Local IR's.


                Related Activities:
                     R1.8


                RIPE Working Group Advising:
                     RIPE Local IR WG









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    R1.2 Assignment Approval


                Description:
                     Some IP address requests require approval  from
                     the  RIPE  NCC, specially when they are above a
                     threshold size.  The  RIPE  NCC  will  evaluate
                     these  IP   address  requests.  Sometimes local
                     IRs will also request  the   opinion   of   the
                     NCC   about assignments even  when  it  is  not
                     strictly required.  The RIPE NCC will  further-
                     more   give  recommendation    and   guidelines
                     for  future requests.


                Goal:
                     This activity will ensure  uniform  application
                     of   policies  and  assignment  criteria by all
                     Local IRs and will help to  make  a  Local   IR
                     familiar with request evaluation.  It will sup-
                     port Local IRs in their  operations  and   help
                     them  to  process increasing request sizes.  It
                     will also enable fair operations of  all  Local
                     IRs.


                Related Activities:
                     R1.7, R1.8


                RIPE Working Group Advising:
                     RIPE Local IR WG





















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    R1.3 PI Assignment


                Description:
                     The RIPE NCC will process all requests for   PI
                     (provider  independent) address space submitted
                     by Local IRs.


                Goal:
                     This activity will prevent fragmentation of the
                     local  IR's  allocated  address space by making
                     the PI assignment from an address pool  managed
                     by the RIPE NCC.  This will promote aggregation
                     of routing information.


                RIPE Working Group Advising:
                     RIPE Local IR WG



    R1.4 Address Allocation


                Description:
                     The  RIPE NCC will  allocate  address  space to
                     Local IRs for further assignment to end  users.
                     This activity will  also  contain  auditing  of
                     assignments  made  from  previous  allocations.
                     Tools  to support the allocation process and to
                     ensure  best  aggregation  possible   will   be
                     enhanced.

                     During  1998  the  amount of these requests has
                     decreased further, a positive development.


                Goal:
                     This  activity  will help to ensure  fair  dis-
                     tribution  of  address  space.   It  will  also
                     support  the  efficient use of address space in
                     order to conserve the  remaining  IPv4  address
                     space and to aggregate routing information.


                Related Activities:
                     R1.7, R1.8


                RIPE Working Group Advising:
                     RIPE Local IR WG

                ____________________________________________________
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    R1.5 AS Number Assignments


                Description:
                     The  RIPE  NCC will assign AS numbers according
                     to global and local policies.  It will register
                     these  numbers and the associated routing poli-
                     cies.

                     In 1999 this activity will require  some  extra
                     resources  because  the  format  for specifying
                     routing policies is expected to change  to  the
                     one  developed  by  the IETF rps working group.
                     Documentation and training  materials  will  be
                     updated   and  an  additional  training  course
                     developed.

                Goal:
                     This activity ensures uniqueness of AS  numbers
                     and  helps  in collecting data for the  Routing
                     Registry.  Also this activity helps to  prevent
                     unnecessary  increases the number of autonomous
                     systems which are visible  in  global  Internet
                     routing.


                Related Activities:
                     C1.6


                RIPE Working Group Advising:
                     RIPE Local IR WG





















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    R1.6 Reverse DNS Delegation


                Description:
                     The RIPE NCC will delegate  reverse  DNS  zones
                     for the address ranges  allocated  or  assigned
                     via  the  RIPE  NCC.   In order to provide this
                     service the RIPE NCC will provide reliable name
                     servers  and try to avoid pollution of the  DNS
                     in   the  zones  delegated  to  the  RIPE  NCC.
                     Therefore  the  RIPE   NCC   will   check   all
                     zones  under  its  responsibility   for  proper
                     set-up and functioning.

                     This  process has been more fully automated  in
                     1998.  This frees up resources in 1999 to check
                     and improve the quality of the reverse zones, a
                     process which requires cooperation  from  local
                     DNS operators.


                Goal:
                     This  activity  will  be  necessary  to  ensure
                     proper  address-to-name  mapping  for addresses
                     allocated to the RIPE NCC.


                RIPE Working Group Advising:
                     RIPE Local IR WG
























                ____________________________________________________
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    R1.7 Consistency & Auditing


                Description:
                     The RIPE NCC will  actively  check  the   qual-
                     ity  and  validity  of   registry   data.  This
                     will  also include the production of statistics
                     on address space usage.

                     In order to ensure a fair address space distri-
                     bution, the RIPE NCC will regularly check  that
                     assignment guidelines are applied equally.

                     This activity is separated from the  other reg-
                     istration  activities because it  needs  to  be
                     defined   and  executed somewhat  independently
                     from  the  day-to-day  processing  of requests.

                     Of course  consistency  checking  and  auditing
                     will still be performed within other activities
                     as well.  This particular activity is  to  pro-
                     vide  the  parts that have to be done  indepen-
                     dently of processing individual requests.


                Goal:
                     This activity will promote consistent and  fair
                     application of assignment criteria w.r.t.  con-
                     servation of address space and  aggregation  of
                     routing  information.  This activity will  also
                     help to identify parts of the procedures  them-
                     selves that cause problems.  These observations
                     will be reported back  to  the  RIPE  Local  IR
                     working  group for  further  investigation  and
                     improvement of the procedures.


                Related Activities:
                     all registration activities


                RIPE Working Group Advising:
                     RIPE Local IR WG










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                ____________________________________________________

    R1.8 Registration Activities Quality Management


                Description:
                     Because of the size of registration  activities
                     and  the  continuing  growth it is important to
                     systematically  monitor the  quality  of   reg-
                     istration   activities  within  the  NCC.  This
                     becomes even more important as the quality  and
                     fairness of industry self-regulation activities
                     in  the  Internet   environment   comes   under
                     increased scrutiny from many directions includ-
                     ing governments and consumers.

                     The NCC will continuously develop quality  mea-
                     sures  for  registration activities and monitor
                     them.  Part of this activity will  be  to  give
                     careful  attention to  customer  questions  and
                     suggestions.  This will  also  include  propos-
                     als    for    possible  automation  and   other
                     improvements of internal  procedures.   Eventu-
                     ally this activity may lead to seeking a formal
                     quality management certification.

                     Of course quality control will  still  be  per-
                     formed  within other registration activities as
                     well.  This particular activity is  to  provide
                     the parts that have to be done independently of
                     processing individual requests.  This will also
                     be  managed   and   executed   separately  from
                     day-to-day  request  processing.


                Goal:
                     This  activity  will  help  to  maintain a high
                     quality   of   services  provided.   This  will
                     increase the credibility and legitimacy of  the
                     industry self-regulation process.


                Related Activities:
                     All    registration    activities  and  related
                     administrative support activities.


                RIPE Working Group Advising:
                     RIPE Local IR WG






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    R2 Initial Contact for new Local IRs

                The initial support for newly established registries
                is independent from other  registration  activities.
                It  is  not  initiated by a request sent to the RIPE
                NCC but is part of the process to open a  Local  IR.
                During   this  phase  additional  clarification  and
                explanation is involved to make  the  new  Local  IR
                familiar with all procedures necessary to operate an
                Internet registry.


    R2.1 Initial Contact & Registry Setup


                Description:
                     The RIPE NCC will provide  initial  support  to
                     Local IRs during their start up phase.  It will
                     support and provide  information  to  potential
                     Local IRs.


                Goal:
                     This activity will support new Local IRs during
                     their start up phase, so that  they  feel  com-
                     fortable with tools, procedures and guidelines.
                     It will also give potential  Local  IRs  enough
                     information  so  that they can make an informed
                     choice as to whether become a Local IR or  not.


                Related Activities:
                     R2.2


                RIPE Working Group Advising:
                     RIPE Local IR WG
















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    R2.2 Training Courses


                Description:
                     The  RIPE NCC will develop and deliver Training
                     Courses  for  Local IRs.  The  course  material
                     will  include IP address assignment and alloca-
                     tion  procedures  and  policies, delegation  of
                     reverse   domains and  how  to  you   use   the
                     RIPE database.

                     In 1999 the RIPE NCC will perform a major revi-
                     sion of the course  materials.   We  will  also
                     develop    additional   courses   such   as   a
                     'refresher' for already  experienced  local  IR
                     personnel as needed.


                Goal:
                     The goal of this activity is to make new  Local
                     IRs familiar  with procedures and  policies  as
                     well  as  to keep established Local  IRs up  to
                     date  with  new  guidelines  and  developments.
                     This  will facilitate smooth operations between
                     the RIPE NCC and the Local IRs.  By  establish-
                     ing  a  consistent  application  of policies we
                     will   also  enable   fair   distribution    of
                     address space among the community.


                RIPE Working Group Advising:
                     RIPE Local IR WG





















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                ____________________________________________________

    R3 Liaison & Coordination


                Description:
                     In order to execute its activities the RIPE NCC
                     has  to  act  as  liaison and coordinate with a
                     variety of organisations as well as  track  the
                     activities of others.  Examples of such organi-
                     sations are IANA, IETF, RIPE, NANOG, ARIN,  and
                     APNIC.   It  is  often  difficult  to attribute
                     liaison and coordination resources to  specific
                     activities.  Therefore it is an activity in its
                     own right.


                Goal:
                     To keep the necessary liaison and  coordination
                     relationships  with  other  relevant  organisa-
                     tions.


                Budgeting:
                     Costs  for  this  activity  are  split   evenly
                     between  the registration and coordination bud-
                     get lines.




























                ____________________________________________________
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                ____________________________________________________

    Appendix C - Coordination Activities



                The  activities  grouped  in  this  area  are  quite
                diverse.  Their  common  purpose  is  to support the
                coherent operation of the Internet in Europe and the
                surrounding areas.

                In  order to be effective, the services performed in
                this area must be accessible to users of the  Inter-
                net  and  the  general public. RIPE NCC members how-
                ever, will receive precedence when  special  support
                is required.




    C1 RIPE Database Maintenance and Development


                Description:
                     The RIPE NCC will assure the reliability of the
                     RIPE database and extend its  functionality  as
                     needed.  The  quality of data will be improved,
                     both by  improving  consistency  and  providing
                     reliable  security  mechanisms.  C1  activities
                     include  the  NCC  work  related  to  the  RIPE
                     database  software  and the quality of registry
                     data.


                Goal:
                     The RIPE database is the core software on which
                     the  Regional  IP Registry and the RIPE Routing
                     Registry are based. Reliability and good  func-
                     tionality of the RIPE database is essential for
                     the NCC and local IRs. This set  of  activities
                     is  designed to continue consistent support and
                     provide a reliable service both  in  the  short
                     and  long term, as well as to continue develop-
                     ments according to the needs of the RIPE commu-
                     nity.


                RIPE Working Group Advising:
                     RIPE Database WG






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    C1.1 User Support and Software Maintenance


                Description:
                     The   RIPE   NCC   will   manage   the   <ripe-
                     dbm@ripe.net> role mailbox,  and  address  user
                     questions  in  a  timely  fashion. The NCC will
                     also perform basic software maintenance activi-
                     ties  including  bug  fixes and minor modifica-
                     tions. At the same time, the RIPE NCC will pro-
                     vide  robust  portable releases with fixed bugs
                     and new features. It will also  work  on  main-
                     taining and improving user documentation.


                Goal:
                     This  activity  is intended to provide a timely
                     response to user enquiries. It will  also  help
                     assure  the smooth running of the registry sys-
                     tem. By maintaining public releases,  RIPE  NCC
                     hopes to encourage all registries making use of
                     the software and acquiring the newest  improve-
                     ments in a timely fashion. This encourages data
                     exchange and cooperation among registries.


                RIPE Working Group Advising:
                     RIPE Database WG

























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    C1.2 New Database Features




                Description:
                     The  RIPE  NCC  will  design  and implement new
                     database features as requested by the user com-
                     munity. The NCC will perform the development
                      work  based  on  the priorities established in
                     the appropriate working groups.


                Goal:
                     The purpose of this activity is to provide  new
                     functionality  as the RIPE database user commu-
                     nity expresses the need for it.



                Related Activities:
                     C1.1


                RIPE Working Group Advising:
                     RIPE Database WG



























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    C1.3 Database Security


                Description:
                      The RIPE NCC will document, design, and imple-
                     ment security mechanisms for the RIPE Database.
                     The mechanisms will be designed to allow proper
                     authorisation (what is a user permitted to do),
                     authentication  (is  he/she who we think he/she
                     is?), signing and  integrity  (did  the  object
                     change somehow?).

                     The   NCC  will  continue  to  deploy  training
                     courses for members of the RIPE database commu-
                     nity  in  which they can learn how they can put
                     the new mechanisms to effective use.

                     The RIPE NCC will continue to work with the db-
                     sec Task Force to guide this activity.


                Goal:
                      This  activity  is  intended to provide mecha-
                     nisms which allow users  to  protect  the  data
                     they  submit  in  the  RIPE database, and which
                     allow those who query the data to treat it with
                     an  appropriate degree of trust. The mechanisms
                     must be selected to be widely  available.  They
                     should not inconvenience those users who do not
                     wish to make use of them in any way.



                Related Activities:
                     C1.1 C1.2


                RIPE Working Group Advising:
                     RIPE  Database  Security   Task   Force,   RIPE
                     Database WG













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    C1.4 Consistency & Accuracy


                Description:
                      The RIPE NCC will continue working to  prevent
                     inconsistencies  and  inaccuracies  in the RIPE
                     Database contents using syntax checks,  modify-
                     ing contact reference mechanisms, and educating
                     users.

                     In the meantime,  the  RIPE  NCC  will  perform
                     database  cleanup  activities  to  improve  the
                     quality of data already in the  RIPE  database.
                     This  will  include  reporting problems to con-
                     tacts where possible, and providing tools which
                     enable  users  to  clean up their data. The NCC
                     will  also  produce  regular  "State   of   the
                     Database Reports" in order to monitor the qual-
                     ity of data over time.  Specifically  the  RIPE
                     NCC will concentrate on the consistency of data
                     in the routing registry.


                Goal:
                      The value of the RIPE database for  its  users
                     depends on the quality of data in the database.
                     The quality of the data depends on the accuracy
                     of the data in each object as well as a consis-
                     tent reference mechanism, which  leads  to  the
                     contact  objects.  The goal of this activity is
                     to monitor  and  improve  the  consistency  and
                     accuracy  of  the  data  maintained in the RIPE
                     database.


                RIPE Working Group Advising:
                     RIPE Database WG
















                ____________________________________________________
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                ____________________________________________________

    C1.5 Database Availability and Exchange


                Description:
                      The  RIPE  NCC will provide access to the RIPE
                     Database via whois servers, and  by  supporting
                     other sites in mirroring the data. Support will
                     be given to local IRs in setting  up  secondary
                     database  servers, for example. Mean while, the
                     RIPE NCC will actively  pursue  and  coordinate
                     data  exchange both with other regional IP reg-
                     istries and other Routing Registries.


                Goal:
                      This  activity  is  intended  to  enable  RIPE
                     database  users to acquire the information they
                     need in a timely fashion,  and  to  help  those
                     outside  the RIPE region acquire information in
                     the RIPE database as easily as  possible.  This
                     is  essential  for  both the IP and the Routing
                     registries.


                RIPE Working Group Advising:
                     RIPE Database WG



























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    C1.6 Routing Registry Tool Deployment and Training



                Description:
                      The  RIPE  NCC will continue the incorporation
                     of RPSL extensions in the  RIPE  Database  code
                     and  implement  the  next transition steps from
                     ripe-181 to RPSL.

                     The RIPE NCC will work to create new  RR  tools
                     and in particular support the RA toolset. These
                     tools will be made available to members of  the
                     RIPE  community. The NCC will design and deploy
                     a training course to teach  the  RPSL  language
                     and  the  use  of  the  RR tools in configuring
                     routers and examining policies and  routing  in
                     the Internet.


                Goal:
                      Based  on  RIPE  work the IETF is developing a
                     new standard language for the Routing Registry:
                     RPSL.  RPSL  can be used to express a number of
                     routing policies, which are commonly used,  but
                     cannot be described using ripe-181.

                     Meanwhile  useful  RR tools are currently being
                     developed  elsewhere.  In  particular  the   RA
                     toolset  can be used to define routing registry
                     objects, and to evaluate  currently  registered
                     objects  in  the  process. There is also a tool
                     called "rtconfig", which allows router configu-
                     rations  to  be  generated from the contents of
                     the routing registry. The goal of this activity
                     is  to  enable members of the RIPE community to
                     exploit RPSL and the new RR tools.


                RIPE Working Group Advising:
                     RIPE Routing WG












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    C1.7 Redesign & Reimplement RIPE Database Code



                Description:
                     The RIPE NCC will concentrate on the design and
                     schema of the new database. Later in  the  year
                     the  implementation  of  the  new  database  is
                     planned.


                Goal:
                     The RIPE Database is  the  very  heart  of  the
                     European  Internet Registry and many other RIPE
                     NCC activities.  It  has  become  an  essential
                     resource  for European ISPs. Thus the reliabil-
                     ity of  the  database  software  is  essential.
                     Moreover  due  to  the  changing  needs  in the
                     Internet world, extensibility of  the  code  is
                     essential.  The  aim of this activity is to re-
                     implement the RIPE Database software  in  order
                     to produce a stable software base, which can be
                     reliably extended for future needs.


                RIPE Working Group Advising:
                     RIPE Database WG


























                ____________________________________________________
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    C2 Information Services



                Description:
                      The RIPE NCC will provide services and techni-
                     cal  infrastructure  to  facilitate exchange of
                     information within the RIPE community and  RIPE
                     working groups in particular. The RIPE NCC will
                     introduce activities to continue developing and
                     improving  on  the  external representation and
                     image of the organisation.  This  includes  the
                     management  of  mailing lists, and provision of
                     the www.ripe.net web site. Moreover content  of
                     the  web  and  ftp sites will be maintained and
                     extended.


                Goal:
                      The RIPE NCC is known to be a  neutral  source
                     of authoritative information on the Internet in
                     Europe and beyond. This activity is designed to
                     ensure   that  it  continues  to  be  a  useful
                     resource to the ISPs and other interested  par-
                     ties in Europe and beyond.




























                ____________________________________________________
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    C2.1 Mailing List Management


                Description:
                      The  RIPE NCC will maintain high quality mail-
                     ing lists for exchanging information among mem-
                     bers  of  the  RIPE  community.  Effort will be
                     spent to prevent spam (unsolicited advertising)
                     on  the  lists,  to  improve the quality of the
                     address lists in order to minimise bounces, and
                     to  support subscribers with problems. The pro-
                     cessing of mailing list traffic  will  be  con-
                     stantly monitored.


                Goal:
                      The  mailing  lists maintained by the RIPE NCC
                     have a history of constructive and concise dis-
                     cussions on issues of import to the RIPE commu-
                     nity. Mailing list maintainers are  facing  new
                     challenges  ranging  from  unsolicited messages
                     (spam) to increased size and  usage  of  lists.
                     This activity is intended to maintain the qual-
                     ity  of  the  mailing  lists  in  the  face  of
                     increased usage and new challenges. This serves
                     to facilitate discussion and consensus  forming
                     in the RIPE community.


























                ____________________________________________________
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    C2.2 Maintenance of Information Services


                Description:
                      The RIPE NCC will maintain an ftp  and  a  WWW
                     server      at      ftp://ftp.ripe.net/     and
                     http://www.ripe.net/   respectively   and   the
                     accompanying  <webmaster@ripe.net> role mailbox
                     to provide help and information to users.  This
                     includes the following detailed activities: Re-
                     structure the information  on  the  WWW  server
                     providing the best structure of information for
                     ease of use to visitors of the  site.  The  NCC
                     will also monitor the content of the servers to
                     be sure it is accurate and assure a  consistent
                     and user friendly style.


                Goal:
                      The purpose of this activity is to assure that
                     the information and services on  the  RIPE  NCC
                     servers  are  up  to  date and working well and
                     that user needs are responded to  in  a  timely
                     fashion.


                Related Activities:
                     C2.3


                RIPE Working Group Advising:
                     all





















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    C2.3 Extension of Information Services


                Description:
                      The RIPE NCC web site will be extended to pro-
                     vide  new  website  services  such as automated
                     forms for IP requests and on-line payment mech-
                     anisms.


                Goal:
                      This activity is intended to provide new tools
                     and services as needed, in particular for local
                     IRs.


                Related Activities:
                     C2.2


                RIPE Working Group Advising:
                     all



    C2.4 External Communication


                Description:

                     The RIPE NCC will publish an Annual Report  and
                     distribute the report to its membership as well
                     as to any other interested  parties.  The  RIPE
                     NCC  will  continue to report about its activi-
                     ties to its membership, the RIPE Community  and
                     the  general  public both on the network and at
                     RIPE meetings.  The RIPE NCC will monitor press
                     clippings  as  well  as produce press releases,
                     when necessary, regarding issues concerning the
                     operations of the RIPE NCC.


                Goal:
                     This activity will provide the RIPE NCC member-
                     ship and other interested parties with informa-
                     tion about the ongoing RIPE NCC activities.


                Related Activities:
                     A1.1, A1.2



                ____________________________________________________
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                ____________________________________________________

    C3 DNS Coordination


                The RIPE NCC does not provide domain name  registra-
                tion services. It does however provide DNS coordina-
                tion and support activities as well as  registration
                of  reverse  address  mapping  domain  registrations
                within the in-addr.arpa domain.




    C3.1 European Root Name Servers


                Description:
                      The RIPE NCC will support the operation of the
                     root  name  servers  located  in Europe and the
                     surrounding area. In particular it will operate
                     the  server  currently  located  at the LINX in
                     London (k.rootservers.net).


                Goal:
                      Those few DNS name  servers  serving  the  "."
                     (root) zone are critical elements of the Inter-
                     net infrastructure that should be operated in a
                     neutral  and professional way. The goal of this
                     activity is to ensure that this happens.


                RIPE Working Group Advising:

                     RIPE DNS WG



















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    C3.2 Secondary DNS Service


                Description:
                      The RIPE NCC will provide secondary name  ser-
                     vice  and  limited support to those country TLD
                     administrators that wish to use  it.  The  RIPE
                     NCC  will  assist IANA in the administration of
                     those TLDs as described in RFC1591.


                Goal:
                      Many  users  in  Europe  depend  on  DNS  name
                     servers serving the zones of two letter ISO3166
                     country code top level  domains.  Name  service
                     for  these  zones should be reliable. New coun-
                     tries should be supported  to  establish  their
                     country code TLDs.


                RIPE Working Group Advising:
                     RIPE DNS WG



    C3.3 DNS Hostcount


                Description:
                      The RIPE NCC will provide  monthly  statistics
                     on  the number of hosts connected to the Inter-
                     net  in  Europe  and  surrounding  areas.   The
                     statistics  are  gathered in collaboration with
                     numerous organisations doing local  counts  per
                     country  TLD.  Additional  hostcount statistics
                     will be introduced to incorporate missing  TLDs
                     in the RIPE NCC service region.


                Goal:
                      The  goal  of  this activity is to collect and
                     publish uniform  time  series  data  about  the
                     growth  of  the Internet in the region. It con-
                     tinues a time series started in  October  1990.
                     The  information  is  considered very useful by
                     organisations operating in this region.


                RIPE Working Group Advising:
                     RIPE DNS WG



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    Appendix A - Administration Activities


                This  area covers the publication of regular reports
                by the RIPE NCC.  Administrative support for RIPE as
                well  as general administrative overheads which can-
                not be clearly attributed to a specific activity are
                also included in appendix A.



    A1.1 External Reporting


                Description:
                     The  RIPE  NCC will keep contributors and other
                     interested parties informed about  its  activi-
                     ties.  This  will  take  the form of constantly
                     updated statistics published  on  the  NCC  web
                     site and regular reporting to the RIPE NCC mem-
                     bership. The quarterly  reports  will  be  more
                     topical  and  smaller  than those hitherto pub-
                     lished with the bulk of the statistical  infor-
                     mation moved to the web site.


                Goal:
                     This activity will provide NCC contributors and
                     other interested parties  with  open,  detailed
                     information as to the RIPE NCC activities.





    A1.2 RIPE Meeting


                Description:
                      The  RIPE  NCC will provide administrative and
                     technical support for the RIPE meetings.  These
                     meetings  are  taking place three times a year.
                     Actual costs regarding venue,  equipment  hire,
                     and  sponsorship  and the charging of an atten-
                     dance fee will recoup catering.


                Goal:
                      Support of an infrastructure whereby the  RIPE
                     meetings  can be held. Guidance and advice from
                     the RIPE WGs  is  invaluable  to  the  NCC  and
                     therefore the meetings are essential.

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    A1.3 RIPE NCC Association Support


                Description:
                      The RIPE NCC will provide administrative  sup-
                     port  for  the RIPE NCC association, especially
                     for the functioning of the association's formal
                     bodies.


                Goal:
                     Smooth  operation of the legal framework of the
                     NCC and good representation of the members.








































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    Appendix N - New Activities


                This  area  represents  those  activities  that  are
                either unforeseen or cannot be  fully  specified  at
                the time of this writing. The existence of this area
                gives the NCC the flexibility to  react  quickly  to
                the  rapidly  changing  needs  in  today's Internet.
                Activities in this area are often suggested  by  the
                appropriate RIPE working group. By nature new activ-
                ities are hard to specify in detail  and  priorities
                can  change  quickly.  Activities  may be dropped or
                added as necessary. Priorities and details  will  be
                discussed intensively with the relevant RIPE working
                groups. The activity descriptions below  are  there-
                fore  more  of  a  subjective statement of direction
                rather than a fixed plan of  action.  In  particular
                some of the ideas below have not yet been fully dis-
                cussed in the relevant RIPE working groups.


    N1 Unforeseen New Activities


                Description:
                     The RIPE NCC will react  to  unforeseen  urgent
                     requirements for new activities as necessary.



                Goal:
                      In  the  past  the  NCC  has been requested to
                     start a fair number of unforeseen activities at
                     short notice. Many of them have been successful
                     because this possibility has been designed into
                     the activity plans since the NCC's inception.


                RIPE Working Group Advising:
                     any













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    N2 Test Traffic Measurement


                Description:
                      The RIPE NCC will compile a 'traffic test sta-
                     tion' to inject, absorb and measure test  traf-
                     fic  packets. The RIPE NCC will promote deploy-
                     ment of the station by  interested  parties  as
                     well  as  collect the measurement data, verify,
                     process and make it publicly available in vari-
                     ous  forms.  Note  that  this data is different
                     from the routing data (N3) and needs to be col-
                     lected at different points.

                     There are many uses for such independently col-
                     lected and verified  data.  A  near  real  time
                     stream of measurement data can help to diagnose
                     connectivity problems. Processed statistics can
                     be  used  to  manage and demonstrate quality of
                     ISPs and the Internet as a whole.

                     The key to this is the independent  and  impar-
                     tial  collection  and  publishing  of the data.
                     Also essential is good documentation about what
                     is being measured and what is not.

                     This  activity  has been started during 1997 in
                     consultation with  the  relevant  RIPE  working
                     groups  and in coordination with the IPPM WG of
                     the IETF. A prototype implementation  and  test
                     deployment is expected to occur in 1997. During
                     1999, a second series  of  test-boxes  will  be
                     installed.  In  the  second half of the year we
                     will concentrate on plans for transition  to  a
                     regular activity which could possibly be funded
                     through its own charging system.


                Goal:
                      This activity is  intended  to  help  diagnose
                     real  time connectivity problems. Collection of
                     connectivity data needs to be done by a neutral
                     entity.  The  goal  of this activity is to help
                     establish measures for Internet quality.


                RIPE Working Group Advising:
                     RIPE EOF WG





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    N3 Routing Information Service


                Description:
                      This  activity  has been described in the 1997
                     activity plan. Due to time  and  resource  con-
                     straints  there  has been very little progress.
                     In 1998 we do not plan to increase our  efforts
                     here but rather concentrate on the test traffic
                     measurement activity. However we have no  indi-
                     cations  that the requirement for this activity
                     has ceased to exist. Therefore we  keep  it  in
                     the  plan  with just enough resources allocated
                     to track  any  developments  that  might  occur
                     elsewhere.  Should circumstances change we will
                     step up this activity.


                Goal:
                      The purpose of this  activity  is  to  provide
                     access to the routing state at strategic points
                     both in near real time and for  selected  times
                     in  the past and to enable time series analysis
                     of this data.


                RIPE Working Group Advising:
                     RIPE Routing WG

























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