# XML Schema Documentation

Printer-friendly Version
XML Instance Representation:
[ Expand All | Collapse All ]
Schema Component Representation:
[ Expand All | Collapse All ]

## Table of Contents

- Schema Document Properties
- Global Definitions
  - Complex Type: GroupRoutePointAddDNISRequest
  - Complex Type: GroupRoutePointAddInstanceRequest
  - Complex Type: GroupRoutePointBouncedCallGetRequest
  - Complex Type: GroupRoutePointBouncedCallGetResponse
  - Complex Type: GroupRoutePointBouncedCallModifyRequest
  - Complex Type: GroupRoutePointDeleteDNISRequest
  - Complex Type: GroupRoutePointDeleteInstanceRequest
  - Complex Type: GroupRoutePointDistinctiveRingingGetRequest
  - Complex Type: GroupRoutePointDistinctiveRingingGetResponse
  - Complex Type: GroupRoutePointDistinctiveRingingModifyRequest
  - Complex Type: GroupRoutePointForcedForwardingGetRequest20
  - Complex Type: GroupRoutePointForcedForwardingGetResponse20
  - Complex Type: GroupRoutePointForcedForwardingModifyRequest20
  - Complex Type: GroupRoutePointGetAnnouncementRequest20
  - Complex Type: GroupRoutePointGetAnnouncementResponse20
  - Complex Type: GroupRoutePointGetDNISAgentListRequest
  - Complex Type: GroupRoutePointGetDNISAgentListResponse
  - Complex Type: GroupRoutePointGetDNISAnnouncementRequest20
  - Complex Type: GroupRoutePointGetDNISAnnouncementResponse20
  - Complex Type: GroupRoutePointGetDNISListRequest
  - Complex Type: GroupRoutePointGetDNISListResponse
  - Complex Type: GroupRoutePointGetDNISRequest
  - Complex Type: GroupRoutePointGetDNISResponse
  - Complex Type: GroupRoutePointGetFailoverPolicyRequest
  - Complex Type: GroupRoutePointGetFailoverPolicyResponse
  - Complex Type: GroupRoutePointGetInstanceListRequest
  - Complex Type: GroupRoutePointGetInstanceListResponse
  - Complex Type: GroupRoutePointGetInstanceRequest19sp1
  - Complex Type: GroupRoutePointGetInstanceResponse19sp1
  - Complex Type: GroupRoutePointHolidayServiceGetRequest20
  - Complex Type: GroupRoutePointHolidayServiceGetResponse20
  - Complex Type: GroupRoutePointHolidayServiceModifyRequest20
  - Complex Type: GroupRoutePointManualFailoverRequest
  - Complex Type: GroupRoutePointModifyActiveInstanceListRequest
  - Complex Type: GroupRoutePointModifyAnnouncementRequest20
  - Complex Type: GroupRoutePointModifyDNISAnnouncementRequest20
  - Complex Type: GroupRoutePointModifyDNISParametersRequest
  - Complex Type: GroupRoutePointModifyDNISRequest
  - Complex Type: GroupRoutePointModifyFailoverPolicyRequest
  - Complex Type: GroupRoutePointModifyInstanceRequest
  - Complex Type: GroupRoutePointNightServiceGetRequest20
  - Complex Type: GroupRoutePointNightServiceGetResponse20
  - Complex Type: GroupRoutePointNightServiceModifyRequest20
  - Complex Type: GroupRoutePointOverflowGetRequest20
  - Complex Type: GroupRoutePointOverflowGetResponse20
  - Complex Type: GroupRoutePointOverflowModifyRequest20
  - Complex Type: GroupRoutePointQueueCallDispositionCodeAddRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeDeleteRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeGetListRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeGetListResponse
  - Complex Type: GroupRoutePointQueueCallDispositionCodeGetRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeGetResponse
  - Complex Type: GroupRoutePointQueueCallDispositionCodeModifyRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsGetRequest
  - Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsGetResponse
  - Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsModifyRequest
  - Complex Type: UserRoutePointCallDispositionCodeGetAvailableListRequest
  - Complex Type: UserRoutePointCallDispositionCodeGetAvailableListResponse
  - Complex Type: UserRoutePointSupervisorGetListRequest
  - Complex Type: UserRoutePointSupervisorGetListResponse
  - Complex Type: UserRoutePointSupervisorModifyListRequest
  - Simple Type: NoAnswerTimeoutRings
  - Simple Type: RoutePointCallFailureTimeout
  - Simple Type: RoutePointFailoverStatus

- Legend

- Glossary

top

## Schema Document Properties

Target Namespace | None
Element and Attribute Namespaces | Global element and attribute declarations belong to this schema's target namespace. By default, local element declarations belong to this schema's target namespace. By default, local attribute declarations belong to this schema's target namespace.
Schema Composition | This schema imports schema(s) from the following namespace(s): C (at ../OCISchemaBASE.xsd) This schema includes components from the following schema document(s): ../OCISchemaDataTypes.xsd ../OCISchemaSearchCriteria.xsd OCISchemaServiceCallCenter.xsd

### Declared Namespaces

Prefix | Namespace
--- | ---
Default namespace |
xml | http://www.w3.org/XML/1998/namespace
xs | http://www.w3.org/2001/XMLSchema
core | C

Schema Component Representation
<xs:schema attributeFormDefault="qualified" elementFormDefault="qualified">
<xs:import namespace="C" schemaLocation="../OCISchemaBASE.xsd"/>
<xs:include schemaLocation="../OCISchemaDataTypes.xsd"/>
<xs:include schemaLocation="../OCISchemaSearchCriteria.xsd"/>
<xs:include schemaLocation="OCISchemaServiceCallCenter.xsd"/>
...
</xs:schema>
top

## Global Definitions

### Complex Type: GroupRoutePointAddDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointAddDNISRequest
Abstract | no
Documentation | Add a Route Point DNIS. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointAddDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointAddInstanceRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointAddInstanceRequest
Abstract | no
Documentation | Add a Route Point instance to a group. The Route Point is a Call Center queue that performs the same function but allows an external system to perform the distribution of calls instead of making those decisions itself. The domain is required in the serviceUserId. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceAddProfileCallCenter </serviceInstanceProfile> [1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<noAnswerTimeoutRings> NoAnswerTimeoutRings </noAnswerTimeoutRings> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointAddInstanceRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceAddProfileCallCenter "/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="noAnswerTimeoutRings" type=" NoAnswerTimeoutRings "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean "/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean "/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState "/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean "/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointBouncedCallGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointBouncedCallGetRequest
Abstract | no
Documentation | Get a route point's bounced call settings. The response is either a GroupRoutePointBouncedCallGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointBouncedCallGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointBouncedCallGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointBouncedCallGetResponse
Abstract | no
Documentation | Response to the GroupRoutePointBouncedCallGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointBouncedCallGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings "/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointBouncedCallModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointBouncedCallModifyRequest
Abstract | no
Documentation | Modify a route point's bounced call settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<numberOfRingsBeforeBouncingCall> HuntNoAnswerRings </numberOfRingsBeforeBouncingCall> [0..1]
<enableTransfer> xs:boolean </enableTransfer> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<bounceCallWhenAgentUnavailable> xs:boolean </bounceCallWhenAgentUnavailable> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointBouncedCallModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="numberOfRingsBeforeBouncingCall" type=" HuntNoAnswerRings " minOccurs="0"/>
<xs:element name="enableTransfer" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="bounceCallWhenAgentUnavailable" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointDeleteDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointDeleteDNISRequest
Abstract | no
Documentation | Delete a route point's DNIS. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointDeleteDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointDeleteInstanceRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointDeleteInstanceRequest
Abstract | no
Documentation | Delete a Route Point instance from a group. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointDeleteInstanceRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointDistinctiveRingingGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointDistinctiveRingingGetRequest
Abstract | no
Documentation | Get the distinctive ringing configuration values for route point. The response is either a GroupRoutePointDistinctiveRingingGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointDistinctiveRingingGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointDistinctiveRingingGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointDistinctiveRingingGetResponse
Abstract | no
Documentation | Response to the GroupRoutePointDistinctiveRingingGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableDistinctiveRinging> xs:boolean </enableDistinctiveRinging> [1]
<distinctiveRingingRingPattern> RingPattern </distinctiveRingingRingPattern> [1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointDistinctiveRingingGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableDistinctiveRinging" type=" xs:boolean "/>
<xs:element name="distinctiveRingingRingPattern" type=" RingPattern "/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointDistinctiveRingingModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointDistinctiveRingingModifyRequest
Abstract | no
Documentation | Modify the distinctive ringing configuration values for route point. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableDistinctiveRinging> xs:boolean </enableDistinctiveRinging> [0..1]
<distinctiveRingingRingPattern> RingPattern </distinctiveRingingRingPattern> [0..1]
<distinctiveRingingForceDeliveryRingPattern> RingPattern </distinctiveRingingForceDeliveryRingPattern> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointDistinctiveRingingModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableDistinctiveRinging" type=" xs:boolean " minOccurs="0"/>
<xs:element name="distinctiveRingingRingPattern" type=" RingPattern " minOccurs="0"/>
<xs:element name="distinctiveRingingForceDeliveryRingPattern" type=" RingPattern " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointForcedForwardingGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointForcedForwardingGetRequest20
Abstract | no
Documentation | Get a route point's forced forwarding settings. The response is either a GroupRoutePointForcedForwardingGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointForcedForwardingGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointForcedForwardingGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointForcedForwardingGetResponse20
Abstract | no
Documentation | Response to the GroupRoutePointForcedForwardingGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointForcedForwardingGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointForcedForwardingModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointForcedForwardingModifyRequest20
Abstract | no
Documentation | Modify a route point's forced forwarding settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<isActive> xs:boolean </isActive> [0..1]
<forwardToPhoneNumber> OutgoingDNorSIPURI </forwardToPhoneNumber> [0..1]
<playAnnouncementBeforeForwarding> xs:boolean </playAnnouncementBeforeForwarding> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointForcedForwardingModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forwardToPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeForwarding" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetAnnouncementRequest20
Abstract | no
Documentation | Get a route point's announcement settings. The response is either a GroupRoutePointGetAnnouncementResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetAnnouncementResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetAnnouncementResponse20
Abstract | no
Documentation | Response to the GroupRoutePointGetAnnouncementRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISAgentListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISAgentListRequest
Abstract | no
Documentation | Get a list of agent who selected the DNIS as the outgoing call. The response is either GroupRoutePointGetDNISAgentListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISAgentListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISAgentListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISAgentListResponse
Abstract | no
Documentation | Response to the GroupRoutePointGetDNISAgentListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<agentTable> core:OCITable </agentTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISAgentListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="agentTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISAnnouncementRequest20
Abstract | no
Documentation | Get a route point's DNIS Announcements The response is either a GroupRoutePointGetDNISAnnouncementResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISAnnouncementResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISAnnouncementResponse20
Abstract | no
Documentation | Response to the GroupRoutePointGetDNISAnnouncementRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<mediaOnHoldSource> CallCenterMediaOnHoldSourceRead20 </mediaOnHoldSource> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISAnnouncementResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceRead20 "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISListRequest
Abstract | no
Documentation | Get a list of DNIS that are configured for a Route Point. The response is either GroupRoutePointGetDNISListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISListResponse
Abstract | no
Documentation | Response to the GroupRoutePointGetDNISListRequest. Contains a table with column headings: "Name", "Phone Number", "Extension".

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<displayDNISNumber> xs:boolean </displayDNISNumber> [1]
<displayDNISName> xs:boolean </displayDNISName> [1]
<dnisTable> core:OCITable </dnisTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="displayDNISNumber" type=" xs:boolean "/>
<xs:element name="displayDNISName" type=" xs:boolean "/>
<xs:element name="dnisTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISRequest
Abstract | no
Documentation | Get a route point's DNIS. The response is either a GroupRoutePointGetDNISResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetDNISResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetDNISResponse
Abstract | no
Documentation | Response to the GroupRoutePointGetDNISRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetDNISResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean "/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean "/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetFailoverPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetFailoverPolicyRequest
Abstract | no
Documentation | Get the route point failover policy. The response is either a GroupRoutePointGetFailoverPolicyResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetFailoverPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetFailoverPolicyResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetFailoverPolicyResponse
Abstract | no
Documentation | Response to the GroupRoutePointGetFailoverPolicyRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableFailoverSupport> xs:boolean </enableFailoverSupport> [1]
<externalSystem> RoutePointExternalSystem </externalSystem> [0..1]
<failoverPhoneNumber> OutgoingDNorSIPURI </failoverPhoneNumber> [0..1]
<failoverStatus> RoutePointFailoverStatus </failoverStatus> [1]
<perCallEnableFailoverSupport> xs:boolean </perCallEnableFailoverSupport> [1]
<perCallCallFailureTimeoutSeconds> RoutePointCallFailureTimeout </perCallCallFailureTimeoutSeconds> [1]
<perCallOutboundCallFailureTimeoutSeconds> RoutePointCallFailureTimeout </perCallOutboundCallFailureTimeoutSeconds> [1]
<perCallFailoverPhoneNumber> OutgoingDNorSIPURI </perCallFailoverPhoneNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetFailoverPolicyResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableFailoverSupport" type=" xs:boolean "/>
<xs:element name="externalSystem" type=" RoutePointExternalSystem " minOccurs="0"/>
<xs:element name="failoverPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="failoverStatus" type=" RoutePointFailoverStatus "/>
<xs:element name="perCallEnableFailoverSupport" type=" xs:boolean "/>
<xs:element name="perCallCallFailureTimeoutSeconds" type=" RoutePointCallFailureTimeout "/>
<xs:element name="perCallOutboundCallFailureTimeoutSeconds" type=" RoutePointCallFailureTimeout "/>
<xs:element name="perCallFailoverPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetInstanceListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetInstanceListRequest
Abstract | no
Documentation | Get a list of Route Point instances within a group. It is possible to search by various criteria to restrict the number of rows returned. The response is either GroupRoutePointGetInstanceListResponse or ErrorResponse. It is possible to get the instances within a specified department.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceProviderId> ServiceProviderId </serviceProviderId> [1]
<groupId> GroupId </groupId> [1]
<groupDepartmentName> DepartmentName </groupDepartmentName> [0..1]
<responseSizeLimit> ResponseSizeLimit </responseSizeLimit> [0..1]
<searchCriteriaRoutePointName> SearchCriteriaRoutePointName </searchCriteriaRoutePointName> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceProviderId" type=" ServiceProviderId "/>
<xs:element name="groupId" type=" GroupId "/>
<xs:element name="groupDepartmentName" type=" DepartmentName " minOccurs="0"/>
<xs:element name="responseSizeLimit" type=" ResponseSizeLimit " minOccurs="0"/>
<xs:element name="searchCriteriaRoutePointName" type=" SearchCriteriaRoutePointName " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetInstanceListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetInstanceListResponse
Abstract | no
Documentation | Response to the GroupRoutePointGetInstanceListRequest. Contains a table with column headings: "Service User Id", "Name", "Video", "Phone Number", "Extension", "Department", "Is Active". The column values for "Video" and "Is Active" can either be true, or false.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<routePointTable> core:OCITable </routePointTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetInstanceListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="routePointTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetInstanceRequest19sp1

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetInstanceRequest19sp1
Abstract | no
Documentation | Request to get all the information of a Route Point instance. The response is either GroupRoutePointGetInstanceResponse19sp1 or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetInstanceRequest19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointGetInstanceResponse19sp1

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointGetInstanceResponse19sp1
Abstract | no
Documentation | Response to GroupRoutePointGetInstanceRequest19sp1.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceInstanceProfile> ServiceInstanceReadProfile19sp1 </serviceInstanceProfile> [1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [1]
<queueLength> CallCenterQueueLength16 </queueLength> [1]
<noAnswerTimeoutRings> NoAnswerTimeoutRings </noAnswerTimeoutRings> [1]
<enableVideo> xs:boolean </enableVideo> [1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointGetInstanceResponse19sp1">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceReadProfile19sp1 "/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec "/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 "/>
<xs:element name="noAnswerTimeoutRings" type=" NoAnswerTimeoutRings "/>
<xs:element name="enableVideo" type=" xs:boolean "/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean "/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean "/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean "/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState "/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean "/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointHolidayServiceGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointHolidayServiceGetRequest20
Abstract | no
Documentation | Get a route point's holiday service settings. The response is either a GroupRoutePointHolidayServiceGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointHolidayServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointHolidayServiceGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointHolidayServiceGetResponse20
Abstract | no
Documentation | Response to the GroupRoutePointHolidayServiceGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointHolidayServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointHolidayServiceModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointHolidayServiceModifyRequest20
Abstract | no
Documentation | Modify a route point's holiday service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<holidaySchedule> HolidaySchedule </holidaySchedule> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointHolidayServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="holidaySchedule" type=" HolidaySchedule " minOccurs="0" nillable="true"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointManualFailoverRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointManualFailoverRequest
Abstract | no
Documentation | Initiate manual failover for the Route Point. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointManualFailoverRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyActiveInstanceListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyActiveInstanceListRequest
Abstract | no
Documentation | Request to set the active status of Route Point instances. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceActivation> ServiceActivation </serviceActivation> [0..*]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyActiveInstanceListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceActivation" type=" ServiceActivation " minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyAnnouncementRequest20
Abstract | no
Documentation | Modify a route point's announcement settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyDNISAnnouncementRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyDNISAnnouncementRequest20
Abstract | no
Documentation | Modify a route point DNIS announcement settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<mediaOnHoldSource> CallCenterMediaOnHoldSourceModify20 </mediaOnHoldSource> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyDNISAnnouncementRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="mediaOnHoldSource" type=" CallCenterMediaOnHoldSourceModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyDNISParametersRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyDNISParametersRequest
Abstract | no
Documentation | Modify the setting that are configured for all the DNIS in a Route Point. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<displayDNISNumber> xs:boolean </displayDNISNumber> [0..1]
<displayDNISName> xs:boolean </displayDNISName> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyDNISParametersRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="displayDNISNumber" type=" xs:boolean " minOccurs="0"/>
<xs:element name="displayDNISName" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyDNISRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyDNISRequest
Abstract | no
Documentation | Modify a route point's DNIS settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dnisKey> DNISKey </dnisKey> [1]
<newDNISName> DNISName </newDNISName> [0..1]
<dnisPhoneNumber> DN </dnisPhoneNumber> [0..1]
<extension> Extension17 </extension> [0..1]
<useCustomCLIDSettings> xs:boolean </useCustomCLIDSettings> [0..1]
<callingLineIdPhoneNumber> DN </callingLineIdPhoneNumber> [0..1]
<callingLineIdLastName> CallingLineIdLastName </callingLineIdLastName> [0..1]
<callingLineIdFirstName> CallingLineIdFirstName </callingLineIdFirstName> [0..1]
<useCustomDnisAnnouncementSettings> xs:boolean </useCustomDnisAnnouncementSettings> [0..1]
<allowOutgoingACDCall> xs:boolean </allowOutgoingACDCall> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyDNISRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="dnisKey" type=" DNISKey "/>
<xs:element name="newDNISName" type=" DNISName " minOccurs="0"/>
<xs:element name="dnisPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="extension" type=" Extension17 " minOccurs="0" nillable="true"/>
<xs:element name="useCustomCLIDSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="callingLineIdPhoneNumber" type=" DN " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdLastName" type=" CallingLineIdLastName " minOccurs="0" nillable="true"/>
<xs:element name="callingLineIdFirstName" type=" CallingLineIdFirstName " minOccurs="0" nillable="true"/>
<xs:element name="useCustomDnisAnnouncementSettings" type=" xs:boolean " minOccurs="0"/>
<xs:element name="allowOutgoingACDCall" type=" xs:boolean " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyFailoverPolicyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyFailoverPolicyRequest
Abstract | no
Documentation | Modify the route point failover policy. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableFailoverSupport> xs:boolean </enableFailoverSupport> [0..1]
<externalSystem> RoutePointExternalSystem </externalSystem> [0..1]
<failoverPhoneNumber> OutgoingDNorSIPURI </failoverPhoneNumber> [0..1]
<perCallEnableFailoverSupport> xs:boolean </perCallEnableFailoverSupport> [0..1]
<perCallCallFailureTimeoutSeconds> RoutePointCallFailureTimeout </perCallCallFailureTimeoutSeconds> [0..1]
<perCallOutboundCallFailureTimeoutSeconds> RoutePointCallFailureTimeout </perCallOutboundCallFailureTimeoutSeconds> [0..1]
<perCallFailoverPhoneNumber> OutgoingDNorSIPURI </perCallFailoverPhoneNumber> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyFailoverPolicyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableFailoverSupport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="externalSystem" type=" RoutePointExternalSystem " minOccurs="0" nillable="true"/>
<xs:element name="failoverPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="perCallEnableFailoverSupport" type=" xs:boolean " minOccurs="0"/>
<xs:element name="perCallCallFailureTimeoutSeconds" type=" RoutePointCallFailureTimeout " minOccurs="0"/>
<xs:element name="perCallOutboundCallFailureTimeoutSeconds" type=" RoutePointCallFailureTimeout " minOccurs="0"/>
<xs:element name="perCallFailoverPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointModifyInstanceRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointModifyInstanceRequest
Abstract | no
Documentation | Request to modify a Route Point instance. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<serviceInstanceProfile> ServiceInstanceModifyProfile </serviceInstanceProfile> [0..1]
<networkClassOfService> NetworkClassOfServiceName </networkClassOfService> [0..1]
<externalPreferredAudioCodec> AudioFileCodec </externalPreferredAudioCodec> [0..1]
<internalPreferredAudioCodec> AudioFileCodec </internalPreferredAudioCodec> [0..1]
<queueLength> CallCenterQueueLength16 </queueLength> [0..1]
<noAnswerTimeoutRings> NoAnswerTimeoutRings </noAnswerTimeoutRings> [0..1]
<enableVideo> xs:boolean </enableVideo> [0..1]
<playRingingWhenOfferingCall> xs:boolean </playRingingWhenOfferingCall> [0..1]
<overrideAgentWrapUpTime> xs:boolean </overrideAgentWrapUpTime> [0..1]
<wrapUpSeconds> CallCenterWrapUpSeconds </wrapUpSeconds> [0..1]
<enableAutomaticStateChangeForAgents> xs:boolean </enableAutomaticStateChangeForAgents> [0..1]
<agentStateAfterCall> AgentACDAutomaticState </agentStateAfterCall> [0..1]
<agentUnavailableCode> CallCenterAgentUnavailableCode </agentUnavailableCode> [0..1]
<forceDeliveryOfCalls> xs:boolean </forceDeliveryOfCalls> [0..1]
<forceDeliveryWaitTimeSeconds> CallCenterForceDeliveryWaitTimeSeconds </forceDeliveryWaitTimeSeconds> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointModifyInstanceRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="serviceInstanceProfile" type=" ServiceInstanceModifyProfile " minOccurs="0"/>
<xs:element name="networkClassOfService" type=" NetworkClassOfServiceName " minOccurs="0"/>
<xs:element name="externalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="internalPreferredAudioCodec" type=" AudioFileCodec " minOccurs="0"/>
<xs:element name="queueLength" type=" CallCenterQueueLength16 " minOccurs="0"/>
<xs:element name="noAnswerTimeoutRings" type=" NoAnswerTimeoutRings " minOccurs="0"/>
<xs:element name="enableVideo" type=" xs:boolean " minOccurs="0"/>
<xs:element name="playRingingWhenOfferingCall" type=" xs:boolean " minOccurs="0"/>
<xs:element name="overrideAgentWrapUpTime" type=" xs:boolean " minOccurs="0"/>
<xs:element name="wrapUpSeconds" type=" CallCenterWrapUpSeconds " minOccurs="0" nillable="true"/>
<xs:element name="enableAutomaticStateChangeForAgents" type=" xs:boolean " minOccurs="0"/>
<xs:element name="agentStateAfterCall" type=" AgentACDAutomaticState " minOccurs="0"/>
<xs:element name="agentUnavailableCode" type=" CallCenterAgentUnavailableCode " nillable="true" minOccurs="0"/>
<xs:element name="forceDeliveryOfCalls" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceDeliveryWaitTimeSeconds" type=" CallCenterForceDeliveryWaitTimeSeconds " minOccurs="0" nillable="true"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointNightServiceGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointNightServiceGetRequest20
Abstract | no
Documentation | Get a route point's night service settings. The response is either a GroupRoutePointNightServiceGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointNightServiceGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointNightServiceGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointNightServiceGetResponse20
Abstract | no
Documentation | Response to the GroupRoutePointNightServiceGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterScheduledServiceAction </action> [1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [1]
<manualAudioUrlList> CallCenterAnnouncementURLList </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListRead20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [1]
<manualVideoUrlList> CallCenterAnnouncementURLList </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListRead20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointNightServiceGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterScheduledServiceAction "/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0"/>
<xs:element name="forceNightService" type=" xs:boolean "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode "/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointNightServiceModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointNightServiceModifyRequest20
Abstract | no
Documentation | Modify a route point's night service settings. Only Group and Enterprise level schedules are accepted. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterScheduledServiceAction </action> [0..1]
<businessHours> TimeSchedule </businessHours> [0..1]
<forceNightService> xs:boolean </forceNightService> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<playAnnouncementBeforeAction> xs:boolean </playAnnouncementBeforeAction> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
<manualAnnouncementMode> CallCenterManualNightServiceAnnouncementMode </manualAnnouncementMode> [0..1]
<manualAudioMessageSelection> ExtendedFileResourceSelection </manualAudioMessageSelection> [0..1]
<manualAudioUrlList> CallCenterAnnouncementURLListModify </manualAudioUrlList> [0..1]
<manualAudioFileList> CallCenterAnnouncementFileListModify20 </manualAudioFileList> [0..1]
<manualVideoMessageSelection> ExtendedFileResourceSelection </manualVideoMessageSelection> [0..1]
<manualVideoUrlList> CallCenterAnnouncementURLListModify </manualVideoUrlList> [0..1]
<manualVideoFileList> CallCenterAnnouncementFileListModify20 </manualVideoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointNightServiceModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterScheduledServiceAction " minOccurs="0"/>
<xs:element name="businessHours" type=" TimeSchedule " minOccurs="0" nillable="true"/>
<xs:element name="forceNightService" type=" xs:boolean " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="playAnnouncementBeforeAction" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualAnnouncementMode" type=" CallCenterManualNightServiceAnnouncementMode " minOccurs="0"/>
<xs:element name="manualAudioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualAudioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualAudioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="manualVideoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="manualVideoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="manualVideoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointOverflowGetRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointOverflowGetRequest20
Abstract | no
Documentation | Get a route point's overflow settings. The response is either a GroupRoutePointOverflowGetResponse20 or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointOverflowGetRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointOverflowGetResponse20

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointOverflowGetResponse20
Abstract | no
Documentation | Response to the GroupRoutePointOverflowGetRequest20.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<action> CallCenterOverflowProcessingAction </action> [1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [1]
<audioUrlList> CallCenterAnnouncementURLList </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListRead20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLList </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListRead20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointOverflowGetResponse20">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="action" type=" CallCenterOverflowProcessingAction "/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean "/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds "/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean "/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection "/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLList " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListRead20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointOverflowModifyRequest20

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointOverflowModifyRequest20
Abstract | no
Documentation | Modify a route point's overflow settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<action> CallCenterOverflowProcessingAction </action> [0..1]
<transferPhoneNumber> OutgoingDNorSIPURI </transferPhoneNumber> [0..1]
<overflowAfterTimeout> xs:boolean </overflowAfterTimeout> [0..1]
<timeoutSeconds> HuntForwardTimeoutSeconds </timeoutSeconds> [0..1]
<playAnnouncementBeforeOverflowProcessing> xs:boolean </playAnnouncementBeforeOverflowProcessing> [0..1]
<audioMessageSelection> ExtendedFileResourceSelection </audioMessageSelection> [0..1]
<audioUrlList> CallCenterAnnouncementURLListModify </audioUrlList> [0..1]
<audioFileList> CallCenterAnnouncementFileListModify20 </audioFileList> [0..1]
<videoMessageSelection> ExtendedFileResourceSelection </videoMessageSelection> [0..1]
<videoUrlList> CallCenterAnnouncementURLListModify </videoUrlList> [0..1]
<videoFileList> CallCenterAnnouncementFileListModify20 </videoFileList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointOverflowModifyRequest20">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="action" type=" CallCenterOverflowProcessingAction " minOccurs="0"/>
<xs:element name="transferPhoneNumber" type=" OutgoingDNorSIPURI " minOccurs="0" nillable="true"/>
<xs:element name="overflowAfterTimeout" type=" xs:boolean " minOccurs="0"/>
<xs:element name="timeoutSeconds" type=" HuntForwardTimeoutSeconds " minOccurs="0"/>
<xs:element name="playAnnouncementBeforeOverflowProcessing" type=" xs:boolean " minOccurs="0"/>
<xs:element name="audioMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="audioUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="audioFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
<xs:element name="videoMessageSelection" type=" ExtendedFileResourceSelection " minOccurs="0"/>
<xs:element name="videoUrlList" type=" CallCenterAnnouncementURLListModify " minOccurs="0"/>
<xs:element name="videoFileList" type=" CallCenterAnnouncementFileListModify20 " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeAddRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeAddRequest
Abstract | no
Documentation | Add a Route Point Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeAddRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeDeleteRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeDeleteRequest
Abstract | no
Documentation | Delete a Route Point Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeDeleteRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeGetListRequest
Abstract | no
Documentation | Get the list of Route Point Level and Organization Level Call Disposition Codes. The response is either GroupRoutePointQueueCallDispositionCodeGetListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeGetListResponse
Abstract | no
Documentation | Response to the GroupRoutePointQueueCallDispositionCodeGetListRequest. Contains a table with column headings: "Is Active", "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeGetRequest
Abstract | no
Documentation | Get a Route Point Call Disposition Code. The response is either GroupRoutePointQueueCallDispositionCodeGetResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeGetResponse

Parent type: | core:OCIResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeGetResponse
Abstract | no
Documentation | Response to the GroupRoutePointQueueCallDispositionCodeGetRequest

XML Instance Representation
<...
debugInfo=" xs:string [0..1] ?">
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<isActive> xs:boolean </isActive> [1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIResponse ">
<xs:sequence>
<xs:element name="isActive" type=" xs:boolean "/>
<xs:element name="description" type=" CallDispositionCodeDescription " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeModifyRequest
Abstract | no
Documentation | Modify a Route Point Call Disposition Code. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<code> CallDispositionCode </code> [1]
<isActive> xs:boolean </isActive> [0..1]
<description> CallDispositionCodeDescription </description> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="code" type=" CallDispositionCode "/>
<xs:element name="isActive" type=" xs:boolean " minOccurs="0"/>
<xs:element name="description" type=" CallDispositionCodeDescription " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsGetRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeSettingsGetRequest
Abstract | no
Documentation | Request the queue level data associated with Route Point Call Disposition Code Settings. The response is either an GroupRoutePointQueueCallDispositionCodeSettingsGetResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeSettingsGetRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsGetResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeSettingsGetResponse
Abstract | no
Documentation | Response to GroupRoutePointQueueCallDispositionCodeSettingsGetRequest.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeSettingsGetResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean "/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean "/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: GroupRoutePointQueueCallDispositionCodeSettingsModifyRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | GroupRoutePointQueueCallDispositionCodeSettingsModifyRequest
Abstract | no
Documentation | Modify the queue level data associated with Route Point Agents Unavailable Code Settings. The response is either a SuccessResponse or an ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
<enableCallDispositionCodes> xs:boolean </enableCallDispositionCodes> [0..1]
<includeOrganizationCodes> xs:boolean </includeOrganizationCodes> [0..1]
<forceUseOfCallDispositionCodes> xs:boolean </forceUseOfCallDispositionCodes> [0..1]
<defaultCallDispositionCode> CallDispositionCodeWithLevel </defaultCallDispositionCode> [0..1]
<callDispositionCodeActivation> CallDispositionCodeActivation </callDispositionCodeActivation> [0..1000]
</...>
Schema Component Representation
<xs:complexType name="GroupRoutePointQueueCallDispositionCodeSettingsModifyRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
<xs:element name="enableCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="includeOrganizationCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="forceUseOfCallDispositionCodes" type=" xs:boolean " minOccurs="0"/>
<xs:element name="defaultCallDispositionCode" type=" CallDispositionCodeWithLevel " nillable="true" minOccurs="0"/>
<xs:element name="callDispositionCodeActivation" type=" CallDispositionCodeActivation " minOccurs="0" maxOccurs="1000"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: UserRoutePointCallDispositionCodeGetAvailableListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserRoutePointCallDispositionCodeGetAvailableListRequest
Abstract | no
Documentation | Get the list of available Route Point Call Disposition Codes to be used by a client. The response is either UserRoutePointCallDispositionCodeGetAvailableListResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<serviceUserId> UserId </serviceUserId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserRoutePointCallDispositionCodeGetAvailableListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="serviceUserId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: UserRoutePointCallDispositionCodeGetAvailableListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserRoutePointCallDispositionCodeGetAvailableListResponse
Abstract | no
Documentation | Response to the UserRoutePointCallDispositionCodeGetAvailableListRequest. This list may include Group/Enterprise level codes in addition to the Route Point level codes, depending on the call center disposition codes settings. Only active codes are included in the list. Contains a table with column headings: "Code", "Description" and "Level". Level column can be any of the values in the data type CallDispositionCodeLevel.

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<dispositionCodesTable> core:OCITable </dispositionCodesTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserRoutePointCallDispositionCodeGetAvailableListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="dispositionCodesTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: UserRoutePointSupervisorGetListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserRoutePointSupervisorGetListRequest
Abstract | no
Documentation | Get a list of Route Point supervisors assigned to a user. The response is either a UserRoutePointSupervisorGetListResponse or an ErrorResponse.
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
</...>
Schema Component Representation
<xs:complexType name="UserRoutePointSupervisorGetListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: UserRoutePointSupervisorGetListResponse

Parent type: | core:OCIDataResponse (derivation method: extension)
Sub-types: | None

Name | UserRoutePointSupervisorGetListResponse
Abstract | no
Documentation | Response to the UserRoutePointSupervisorGetListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Location Code".
Application Data | `<asDataModeSupported> true </asDataModeSupported>` `<hssDataModeSupported> false </hssDataModeSupported>`

XML Instance Representation
<...>
<!-- ' OCIResponse ' super type was not found in this schema. Some elements and attributes may be missing. -->
<supervisorTable> core:OCITable </supervisorTable> [1]
</...>
Schema Component Representation
<xs:complexType name="UserRoutePointSupervisorGetListResponse">
<xs:complexContent>
<xs:extension base=" core:OCIDataResponse ">
<xs:sequence>
<xs:element name="supervisorTable" type=" core:OCITable "/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Complex Type: UserRoutePointSupervisorModifyListRequest

Parent type: | core:OCIRequest (derivation method: extension)
Sub-types: | None

Name | UserRoutePointSupervisorModifyListRequest
Abstract | no
Documentation | Request to modify the Route Point supervisor list for a user. The response is either SuccessResponse or ErrorResponse.

XML Instance Representation
<...>
<!-- ' OCICommand ' super type was not found in this schema. Some elements and attributes may be missing. -->
<userId> UserId </userId> [1]
<supervisorUserIdList> ReplacementUserIdList </supervisorUserIdList> [0..1]
</...>
Schema Component Representation
<xs:complexType name="UserRoutePointSupervisorModifyListRequest">
<xs:complexContent>
<xs:extension base=" core:OCIRequest ">
<xs:sequence>
<xs:element name="userId" type=" UserId "/>
<xs:element name="supervisorUserIdList" type=" ReplacementUserIdList " nillable="true" minOccurs="0"/>
</xs:sequence>
</xs:extension>
</xs:complexContent>
</xs:complexType>
top

### Simple Type: NoAnswerTimeoutRings

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | NoAnswerTimeoutRings
Content | Base XSD Type: int 2 <= value <= 20
Documentation | Number of rings to wait before timeout the outgoing call.

Schema Component Representation
<xs:simpleType name="NoAnswerTimeoutRings">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="2"/>
<xs:maxInclusive value="20"/>
</xs:restriction>
</xs:simpleType>
top

### Simple Type: RoutePointCallFailureTimeout

Parent type: | xs:int (derivation method: restriction)
Sub-types: | None

Name | RoutePointCallFailureTimeout
Content | Base XSD Type: int 1 <= value <= 60
Documentation | The call failure timeout.

Schema Component Representation
<xs:simpleType name="RoutePointCallFailureTimeout">
<xs:restriction base=" xs:int ">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="60"/>
</xs:restriction>
</xs:simpleType>
top

### Simple Type: RoutePointFailoverStatus

Parent type: | xs:token (derivation method: restriction)
Sub-types: | None

Name | RoutePointFailoverStatus
Content | Base XSD Type: token value comes from list: {'Normal'|'Failover'}
Documentation | The Route Point failover status.

Schema Component Representation
<xs:simpleType name="RoutePointFailoverStatus">
<xs:restriction base=" xs:token ">
<xs:enumeration value="Normal"/>
<xs:enumeration value="Failover"/>
</xs:restriction>
</xs:simpleType>
top

## Legend

### Complex Type:

Schema Component Type

### AusAddress

Schema Component Name

Parent type: | Address (derivation method: extension)
Sub-types: | QLDAddress (by restriction)

If this schema component is a type definition, its type hierarchy is shown in a gray-bordered box.

Name | AusAddress
Abstract | no

The table above displays the properties of this schema component.
XML Instance Representation
<... country="Australia" >
<unitNo> string </unitNo> [0..1]
<houseNo> string </houseNo> [1]
<street> string </street> [1]
Start Choice [1]
<city> string </city> [1]
<town> string </town> [1]
End Choice
<state> AusStates </state> [1]
<postcode> string <<pattern = [1-9][0-9]{3}>> </postcode> [1] ?
</...>

The XML Instance Representation table above shows the schema component's content as an XML instance.

- The minimum and maximum occurrence of elements and attributes are provided in square brackets, e.g. [0..1].
- Model group information are shown in gray, e.g. Start Choice ... End Choice.
- For type derivations, the elements and attributes that have been added to or changed from the base type's content are shown in bold.
- If an element/attribute has a fixed value, the fixed value is shown in green, e.g. country="Australia".
- Otherwise, the type of the element/attribute is displayed.
  - If the element/attribute's type is in the schema, a link is provided to it.
  - For local simple type definitions, the constraints are displayed in angle brackets, e.g. <<pattern = [1-9][0-9]{3}>>.
- If a local element/attribute has documentation, it will be displayed in a window that pops up when the question mark inside the attribute or next to the element is clicked, e.g. <postcode>.

Schema Component Representation
<complexType name="AusAddress">
<complexContent>
<extension base=" Address ">
<sequence>
<element name="state" type=" AusStates "/>
<element name="postcode">
<simpleType>
<restriction base=" string ">
<pattern value="[1-9][0-9]{3}"/>
</restriction>
</simpleType>
</element>
</sequence>
<attribute name="country" type=" string " fixed="Australia"/>
</extension>
</complexContent>
</complexType>
The Schema Component Representation table above displays the underlying XML representation of the schema component. (Annotations are not shown.)
top

## Glossary

Abstract (Applies to complex type definitions and element declarations). An abstract element or complex type cannot used to validate an element instance. If there is a reference to an abstract element, only element declarations that can substitute the abstract element can be used to validate the instance. For references to abstract type definitions, only derived types can be used.

All Model Group Child elements can be provided in any order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-all.

Choice Model Group Only one from the list of child elements and model groups can be provided in instances. See: http://www.w3.org/TR/xmlschema-1/#element-choice.

Collapse Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32). Then, collapse contiguous sequences of space characters into single space character, and remove leading and trailing space characters.

Disallowed Substitutions (Applies to element declarations). If substitution is specified, then substitution group members cannot be used in place of the given element declaration to validate element instances. If derivation methods, e.g. extension, restriction, are specified, then the given element declaration will not validate element instances that have types derived from the element declaration's type using the specified derivation methods. Normally, element instances can override their declaration's type by specifying an `xsi:type` attribute.

Key Constraint Like Uniqueness Constraint, but additionally requires that the specified value(s) must be provided. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Key Reference Constraint Ensures that the specified value(s) must match value(s) from a Key Constraint or Uniqueness Constraint. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

Model Group Groups together element content, specifying the order in which the element content can occur and the number of times the group of element content may be repeated. See: http://www.w3.org/TR/xmlschema-1/#Model_Groups.

Nillable (Applies to element declarations). If an element declaration is nillable, instances can use the `xsi:nil` attribute. The `xsi:nil` attribute is the boolean attribute, nil, from the http://www.w3.org/2001/XMLSchema-instance namespace. If an element instance has an `xsi:nil` attribute set to true, it can be left empty, even though its element declaration may have required content.

Notation A notation is used to identify the format of a piece of data. Values of elements and attributes that are of type, NOTATION, must come from the names of declared notations. See: http://www.w3.org/TR/xmlschema-1/#cNotation_Declarations.

Preserve Whitespace Policy Preserve whitespaces exactly as they appear in instances.

Prohibited Derivations (Applies to type definitions). Derivation methods that cannot be used to create sub-types from a given type definition.

Prohibited Substitutions (Applies to complex type definitions). Prevents sub-types that have been derived using the specified derivation methods from validating element instances in place of the given type definition.

Replace Whitespace Policy Replace tab, line feed, and carriage return characters with space character (Unicode character 32).

Sequence Model Group Child elements and model groups must be provided in the specified order in instances. See: http://www.w3.org/TR/xmlschema-1/#element-sequence.

Substitution Group Elements that are members of a substitution group can be used wherever the head element of the substitution group is referenced.

Substitution Group Exclusions (Applies to element declarations). Prohibits element declarations from nominating themselves as being able to substitute a given element declaration, if they have types that are derived from the original element's type using the specified derivation methods.

Target Namespace The target namespace identifies the namespace that components in this schema belongs to. If no target namespace is provided, then the schema components do not belong to any namespace.

Uniqueness Constraint Ensures uniqueness of an element/attribute value, or a combination of values, within a specified scope. See: http://www.w3.org/TR/xmlschema-1/#cIdentity-constraint_Definitions.

top