NAME
    RT::Condition::UntouchedInBusinessHours - Checks if a Ticket has been
    updated in the given business hours

SYNOPSIS
    This Condition is meant to be used with the rt-crontool, so to escalate
    the priority of tickets in a given queue that haven't been updated in 3
    hours, you would do

     bin/rt-crontool \
        --search RT::Search::ActiveTicketsInQueue --search-arg general \
        --condition RT::Condition::UntouchedInBusinessHours --condition-arg 3 \
        --action RT::Action::EscalatePriority

    or to generate mail

     bin/rt-crontool \
        --search RT::Search::ActiveTicketsInQueue --search-arg general \
        --condition RT::Condition::UntouchedInBusinessHours --condition-arg 3 \
        --action RT::Action::Notify \
        --template 7

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Condition::UntouchedInBusinessHours');

        For earlier releases of RT 4, add this line:

            Set(@Plugins, qw(RT::Condition::UntouchedInBusinessHours));

        or add "RT::Condition::UntouchedInBusinessHours" to your existing
        @Plugins line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION
    Reads from the %ServiceBusinessHours as used by RT::Extension::SLA.

    At this time, reads only from the Default setting. Could learn to read
    from other configurations with minimal Argument changing.

BUGS AND LIMITATIONS
    Please report any bugs or feature requests to
    "bug-rt-condition-untouchedinbusinesshours@rt.cpan.org", or through the
    web interface at <http://rt.cpan.org>.

AUTHOR
    Kevin Falcone "<falcone@bestpractical.com>"

LICENCE AND COPYRIGHT
    Copyright (c) 2008-2014, Best Practical Solutions, LLC. All rights
    reserved.

    This module is free software; you can redistribute it and/or modify it
    under the terms of version 2 of the GNU General Public License.

DISCLAIMER OF WARRANTY
    BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY
    FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN
    OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES
    PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
    EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
    ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH
    YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL
    NECESSARY SERVICING, REPAIR, OR CORRECTION.

    IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
    WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR
    REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE LIABLE
    TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR
    CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
    SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING
    RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A
    FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF
    SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
    DAMAGES.

